Experience

Hyland Filter Service

• United States
• Environmental Services
• 1 - 100 Employee

• Operations Assistant

  • Nov 2022 - Present

  Owensboro, Kentucky, United States



Mpathic

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Business Analyst

  • Mar 2021 - Mar 2023

  Remote As an PUA (Pandemic Unemployment Assistance) Business Analyst, aided customers and provided services to the public in accordance with quality and quantity standards mandated by various laws, rules and Federal regulations. Worked with claimants seeking unemployment to examine claims issues, answer questions and concerns, and make determinations to resolve complex or unusual problems related to eligibility for Unemployment Insurance benefits. Integrated claims using a Mainframe and Intranet… Show more As an PUA (Pandemic Unemployment Assistance) Business Analyst, aided customers and provided services to the public in accordance with quality and quantity standards mandated by various laws, rules and Federal regulations. Worked with claimants seeking unemployment to examine claims issues, answer questions and concerns, and make determinations to resolve complex or unusual problems related to eligibility for Unemployment Insurance benefits. Integrated claims using a Mainframe and Intranet database tools. Answered calls using the Verizon InContact Softphone call center manager Developed training and reference documentation Used the VMWare Horizon Client and RSA SecureID to connect to the remote environment and adjudicate claims. Used Slack to communicate between immediate team and larger project team. Participated in the start-up of a new company. Show less

• HVAC Service Technician

  • Aug 2020 - Feb 2021

  Owensboro, Kentucky, United States Serviced air filters for all types commercial facilities. From fast food restaurants to industrial plants, I replaced dirty air filters with new ones to provide a clean and safe indoor environment. Required to follow all safety protocols as set forth by the company as well as any protocols required by the customer's facility. Day-to-day consisted of early morning starts, loading up a van with filter quantities and type of materials as needed for the daily route. Drove as far as four… Show more Serviced air filters for all types commercial facilities. From fast food restaurants to industrial plants, I replaced dirty air filters with new ones to provide a clean and safe indoor environment. Required to follow all safety protocols as set forth by the company as well as any protocols required by the customer's facility. Day-to-day consisted of early morning starts, loading up a van with filter quantities and type of materials as needed for the daily route. Drove as far as four hours out of town on any given day. Required to get all invoices signed by the onsite manager as proof of service. This also required exceptional customer service as managers would often have extra requests for the next quarterly service. Show less



Domino's

• Canada
• Internet Publishing
• 1 - 100 Employee

• Delivery Driver

  • Apr 2020 - Jun 2020

  Owensboro, Kentucky, United States Performed multiple functions each shift. Drove delivery routes, took calls and orders. Required to have a high level of customer service in order to provide the most satisfaction for customers. Cleaned kitchen equipment when short-staffed. Assisted with customer complaints and offered quick reparation for any mistakes made. Completed COVID delivery training in order to provide and ensure a safe delivery method. A contactless delivery method was required at all times.



Christendom College

• United States
• Higher Education
• 100 - 200 Employee

• Kitchen Assistant

  • Aug 2019 - Dec 2019

  Front Royal, Virginia, United States Washed dishes during breakfast and lunch hours. Required to replenish the dish shelves and cooking equipment so kitchen chefs and managers could prepare for the next dining session. Required to organize time during work and school hours in order to keep up with all responsibilities of studying and fulfilling work requirements.

• Warehouse Technician

  • Jan 2019 - Aug 2019

  Owensboro, Kentucky, United States Daily tasks included preparing customer orders by cutting poly filter materials, prepping and packaging filters for delivery and service. Service techs would need the proper filter sizes and quantities in order to service each facility on time so it was essential to stay ahead of the orders that come in at a high rate on a daily basis. Reviewed customer order forms in order to ensure accurate production in order to not waste manufacturing material. Reported directly to the President for… Show more Daily tasks included preparing customer orders by cutting poly filter materials, prepping and packaging filters for delivery and service. Service techs would need the proper filter sizes and quantities in order to service each facility on time so it was essential to stay ahead of the orders that come in at a high rate on a daily basis. Reviewed customer order forms in order to ensure accurate production in order to not waste manufacturing material. Reported directly to the President for special tasks and projects. In charge of, and oversaw, the cleanliness and organization of the entire warehouse and manufacturing materials. Managed the inventory of metal frames, poly, pleated material and any excess material that could either be stored for later use or was disposed of. Show less



Great Harvest Bread Co.

• United States
• Food & Beverages
• 400 - 500 Employee

• Sandwich Artist

  • Aug 2016 - Jul 2017

  Owensboro, Kentucky, United States Prepped sandwiches and meals as orders came. Took orders and payment at cash register. Responsible for cleaning kitchen area and equipment, as well as dining area tables, chairs, and floors. In charge of prepping food and drinks, stocking shelves in the back refrigerator and front shelves for customers viewing. Responsible for performing opening and closing duties which consisted of cleaning, prepping, money count, and organization for the next shift.