Experience

Sodus Central School District

• Health, Wellness & Fitness
• 1 - 100 Employee

• 1:1 Teachers Aide

  • Sep 2020 - Present

  Sodus, NY



LenelS2

• United States
• Software Development
• 200 - 300 Employee

• Software Support Engineer

  • Jan 2017 - Present

  Pittsford, NY Provide Technical Phone Support for our Customers pertaining to the Lenel Access Control and Digital Video Product lines. I take ownership of the call, and follow it up through completion. I work closely with our Professional Engineering and our Engineering Departments in order to assist it upper level troubleshoot of complex product issues when the issue arises. I also follow up with our Customers to make sure their issue has been properly resolved.



Syracuse Time and Alarm, Inc.

• Sales Engineer

  • Mar 2013 - Jan 2017

  Syracuse, NY System Sales specializing in Key Accounts. Create new business through cold call prospecting and the introduction of new product lines and applications.



Great Lakes Building Systems

• Systems Application Engineer

  • Aug 2009 - Mar 2013

  Assist in system design with an emphasis on system integration. Bringing new and creative ideas to the customer with a focus on old fashioned customer service. Increased sales from $260K to $750K in three years.



Bosch Security and Safety Systems

• Germany
• Appliances, Electrical, and Electronics Manufacturing
• 700 & Above Employee

• Applications Engineer/Tech Support Lead

  • 2003 - 2009

• Technical Support Lead

  • 2003 - 2009