Experience

US itek

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Computer & Network Support Specialist

  • Apr 2022 - Present

  Tonawanda, New York, United States



1901 Group

• United States
• IT Services and IT Consulting
• 300 - 400 Employee

• Service Desk Agent

  • Jun 2021 - Mar 2022

  United States o Provides support on the U.S. Navy SMIT contract (Formerly NGEN) o Resolves various technical issues for customers in a professional and timely manner. o Provides informed instruction for customers concerning various hardware and software solutions. o Follows strict protocols to ensure work is compliant with company and client directives. o Assists in teaching newer personnel in following procedures and using known solutions.



Perspecta

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Service Desk Agent

  • Oct 2019 - Jun 2021

  Norfolk, Virginia Area o Provides support on the U.S. Navy NGEN contract o Resolves various technical issues for customers in a professional and timely manner. o Provides informed instruction for customers concerning various hardware and software solutions. o Follows strict protocols to ensure work is compliant with company and client directives. o Assists in teaching newer personnel in following procedures and using known solutions.



Apex Systems

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Service Desk Agent

  • Apr 2019 - Oct 2019

  Norfolk, Virginia Area o Provides support on the U.S. Navy NGEN contract o Resolves various technical issues for customers in a professional and timely manner. o Provides informed instruction for customers concerning various hardware and software solutions. o Follows strict protocols to ensure work is compliant with company and client directives. o Assists in teaching newer personnel in following procedures and using known solutions.



Insight Global

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Field Operator

  • May 2017 - Nov 2018

  o Assisted a Fortune 1000 client in creating and updating their digital map. o Collected a specific collection area daily while following strict contract standard operating procedures (SOPs). o Performed under strict conditions along with large and small groups of other employees. o Trained new employees to follow strict SOPs and complete given tasks. o Maintained and operated technical equipment including but not limited to: -Light Detection and Ranging equipment… Show more o Assisted a Fortune 1000 client in creating and updating their digital map. o Collected a specific collection area daily while following strict contract standard operating procedures (SOPs). o Performed under strict conditions along with large and small groups of other employees. o Trained new employees to follow strict SOPs and complete given tasks. o Maintained and operated technical equipment including but not limited to: -Light Detection and Ranging equipment (LiDAR) -Cameras -Solid State Drives -Tablets -Other Geographic Information System survey equipment o Contract fulfilled on November 14, 2018 Show less



U.S. Facilities, Inc.

• United States
• Facilities Services
• 1 - 100 Employee

• Maintenance Technician

  • Jan 2017 - May 2017

  Chesapeake, VA o Performs basic maintenance on the Berkeley Bridge, James River Bridge, and High Rise Bridge to meet safety standards. o Performs basic maintenance on the Coleman Bridge, Benjamin Harrison Bridge, and Eltham Bridge when necessary to meet safety standards.

• On-Call Bridge Operator

  • Jun 2016 - Jan 2017

  Chesapeake, VA o Performs basic maintenance on the Berkeley Bridge, James River Bridge, and High Rise Bridge to meet safety standards. o Operates bridge lifts on the Berkeley Bridge. Certified bridge tender at the Berkley Bridge and James River Bridge.



U.S. Department of State

• United States
• International Affairs
• 700 & Above Employee

• Intern - U.S. Embassy Ottawa Canada

  • Jun 2015 - Aug 2015

  Ottawa, Canada Area o One of the selected applicants for internship out of a pool of nationwide applicants. o Researched, prepared and presented briefs on trade deals and sanctions for the Economics Department. o Cataloged data and documents for the Environment Science Technology and Health Department. o Authored and Delivered Diplomatic Notes (for the Embassy).



MRO Computers and Astronomy

• Computer Technician Intern

  • Jun 2011 - Aug 2011

  o High School Summer Internship o Performed diagnostics, repairs, and hardware/software upgrades to increase computer working lifespan. o Installed and configured operating systems and security software.



MRO Computers and Astronomy

• Computer Technician Intern

  • Jun 2010 - Aug 2010

  Chesapeake, Virginia o High School Summer Internship o Performed diagnostics, repairs, and hardware/software upgrades to increase computer working lifespan. o Installed and configured operating systems and security software.