Experience

Audi Fairfield

• United States
• Retail Motor Vehicles
• 1 - 100 Employee

• Part Consultant

  • Dec 2016 - Present

  Fairfield, Connecticut Answer phone calls, emails and drive-ins to address any customer concern with the highest level of response and attention. Return missed phone calls and emails promptly – 5 minutes or less. Receive stock, pick, ship and transact materials inventory to support the needs of vehicle service. Conduct Transactions w/ systems; walk customer through order and provide summary. Communicate estimated parts ship and arrival time, including regular updates. Follow up with customer on parts… Show more Answer phone calls, emails and drive-ins to address any customer concern with the highest level of response and attention. Return missed phone calls and emails promptly – 5 minutes or less. Receive stock, pick, ship and transact materials inventory to support the needs of vehicle service. Conduct Transactions w/ systems; walk customer through order and provide summary. Communicate estimated parts ship and arrival time, including regular updates. Follow up with customer on parts order and ensure complete satisfaction with the order. Perform other related duties as assigned. Help maintain cleanliness of service center. Effectively handle multiple priorities, organize workload, and meet deadlines. Show less



Prestige Volkswagen of Stamford

• United States
• Automotive
• 1 - 100 Employee

• Parts Consultant

  • Sep 2013 - Dec 2016

  Stamford, Connecticut, United States Answer phone calls, emails and drive-ins to address any customer concern with the highest level of response and attention. Return missed phone calls and emails promptly – 5 minutes or less. Receive stock, pick, ship and transact materials inventory to support the needs of vehicle service. Accurately record parts transactions and data into Dealer Management System – attention to detail critical. Conduct Transactions w/ systems; walk customer through order and provide… Show more Answer phone calls, emails and drive-ins to address any customer concern with the highest level of response and attention. Return missed phone calls and emails promptly – 5 minutes or less. Receive stock, pick, ship and transact materials inventory to support the needs of vehicle service. Accurately record parts transactions and data into Dealer Management System – attention to detail critical. Conduct Transactions w/ systems; walk customer through order and provide summary. Escalate any issues that need to be addressed to correct any inbound packaging issues from our internal and external suppliers. Maintain records of time, expenses and materials. Communicate estimated parts ship and arrival time, including regular updates. Follow up with customer on parts order and ensure complete satisfaction with the order. Perform other related duties as assigned. Help maintain cleanliness of service center. Effectively handle multiple priorities, organize workload, and meet deadlines.

• Parts Consultant

  • Sep 2013 - Dec 2016

  United States Answer phone calls, emails and drive-ins to address any customer concern with the highest level of response and attention. Return missed phone calls and emails promptly – 5 minutes or less. Receive stock, pick, ship and transact materials inventory to support the needs of vehicle service. Conduct Transactions w/ systems; walk customer through order and provide summary. Communicate estimated parts ship and arrival time, including regular updates. Follow up with customer on parts… Show more Answer phone calls, emails and drive-ins to address any customer concern with the highest level of response and attention. Return missed phone calls and emails promptly – 5 minutes or less. Receive stock, pick, ship and transact materials inventory to support the needs of vehicle service. Conduct Transactions w/ systems; walk customer through order and provide summary. Communicate estimated parts ship and arrival time, including regular updates. Follow up with customer on parts order and ensure complete satisfaction with the order. Perform other related duties as assigned. Help maintain cleanliness of service center. Effectively handle multiple priorities, organize workload, and meet deadlines.



Champs Sports

• Retail
• 700 & Above Employee

• Sales Associate

  • Jan 2013 - Sep 2016

  Trumbull, CT Assisting in the realization of your store’s maximum profit contribution Protect all company assets Maintain a high level of good customer service Opening and closing the store Creative problem solving in the areas of: Associate Development Maximizing Sales Potential Controlling Expense and Shrink Merchandise Display Store Signage Placement



TD

• Canada
• Banking
• 700 & Above Employee

• Bank Teller

  • Sep 2011 - Sep 2012

  United States Provides exceptional Customer service by meeting all Customer demands as they relate to relatively straightforward inquiries, with the support of more experienced personnel. Generally resolves problems independently, escalating more difficult issues to supervisors. Processes regular Teller transactions for Customers including servicing Customer accounts, accepting loan payments, accepting safe deposit box payments, processing sales of gift cards, cashing checks, verify currency, balancing… Show more Provides exceptional Customer service by meeting all Customer demands as they relate to relatively straightforward inquiries, with the support of more experienced personnel. Generally resolves problems independently, escalating more difficult issues to supervisors. Processes regular Teller transactions for Customers including servicing Customer accounts, accepting loan payments, accepting safe deposit box payments, processing sales of gift cards, cashing checks, verify currency, balancing cash drawer, night deposits, correct discrepancies and make necessary adjustments. Balance Automated Teller machines (ATMs) and Teller Cash Dispensers (TCDs)/ Teller Cash Recyclers (TCRs) as necessary Adheres to safe deposit box procedures/ operations and guidelines. May establish and solidify Customer relationships by providing legendary Customer Service. Show less



Lids

• United States
• Retail
• 700 & Above Employee

• Store Manager

  • Oct 2008 - Sep 2011

  United States Control Expenses: * Protect Company assets within guidelines of LIDS Retail policies. * Prepare store schedules and provide for proper store coverage at all times, within the guidelines for wage control set by the company. * Follow all policies to accurately manage store inventory including receiving, transferring, completing price changes and conducting product counts. * Perform proper documentation and record keeping per LIDS Retail policies, complying with all state and… Show more Control Expenses: * Protect Company assets within guidelines of LIDS Retail policies. * Prepare store schedules and provide for proper store coverage at all times, within the guidelines for wage control set by the company. * Follow all policies to accurately manage store inventory including receiving, transferring, completing price changes and conducting product counts. * Perform proper documentation and record keeping per LIDS Retail policies, complying with all state and federal laws. *Open and close the store as required following the procedures per the Operations P&P Manual. Supervise Associates Generate Sales Show less