Experience

The Rec Room

• Canada
• Entertainment Providers
• 200 - 300 Employee

• Cashier Customer Service

  • Aug 2021 - Present

  Toronto, Ontario, Canada -Greeted guests with a welcoming smile and assisted in making informed decisions for their entertainment needs -Stocked and stored prizes in our prize room in an engaging and organized manner -Actively helped guests with game issues and general questions about the establishment and provided quality answers with a focus on guest happiness



Baskin Robbins

• Restaurants
• 700 & Above Employee

• Customer Service Team Lead

  • Dec 2019 - Dec 2020

  Toronto, Ontario, Canada - Responsible for providing a customer loyalty-focused experience by taking and relaying food orders, maintaining a functional stock of supplies, and leading store employees to complete various opening and closing duties to keep the store to health code. - Positively Impacted store sales by training new employees on how to provide professional food sales and service standards. - Guided customers on how to order over the phone by guiding them through a step-by-step process and… Show more - Responsible for providing a customer loyalty-focused experience by taking and relaying food orders, maintaining a functional stock of supplies, and leading store employees to complete various opening and closing duties to keep the store to health code. - Positively Impacted store sales by training new employees on how to provide professional food sales and service standards. - Guided customers on how to order over the phone by guiding them through a step-by-step process and answering their questions promptly, promoting the brand and offering positive customer service. Show less



Tim Hortons

• Canada
• Food and Beverage Services
• 700 & Above Employee

• Customer Service Staff

  • Jan 2018 - Jun 2019

  Toronto, Ontario, Canada - Handled long lines of customers in a fast-paced environment and adequately managed my time while using effective collaboration to serve customers quickly and efficiently. - Solved job shortages on any given day by proactively learning new roles and applying my quick learning mindset to fulfill the job requirements. - Increased guest satisfaction by going above and beyond to connect with customers and provide customized service tailored to their needs.