Land Use Planner & Researcher

• Nov 2019 - Present

Inventory Specialist - Sales/Repairs

• Aug 2019 - Feb 2022

Operations Manager

• Oct 2018 - Jul 2019

Store Manager

• Nov 2015 - Jun 2018

-Directed day to day operations for a store producing over $1 million in annual revenue. -Managed, recruited, trained, and led a team of over 20 employees working toward delivering outstanding customer service. -Facilitated efficient and profitable operation of both the service and sales sides of the business in order to achieve key sales metrics and goals. -Implemented marketing and sales campaigns at the local level in conjunction with nation wide sales efforts through in store promotions, social media, and community engagement. Show less

Sales Associate

• May 2015 - Feb 2016

As a commission only sales associate I was the first person a potential buyer saw walking in the door and the last person they saw after making a purchase. My role was to walk the customer through the entire buying process while answering any questions and providing excellent customer service throughout the process. - Worked with the customer in person during the selection, finance, and purchase processes. - Extensive experience in the 'Eoffice' working with leads coming in by phone, web, and email and providing excellent customer service while simultaneously working through several computer programs. - Achieved a customer service rating and sale rate well above the store average. Show less

Customer Service Representative / Sales

• Jul 2014 - Jan 2015

At Hincapie Sportswear, an industry leader in cycling and triathlon apparel, I focused on growing the brand to new regions. I built relationships with new clients by seeking out new leads and discovering their wants and needs. - Worked in an environment with minimal oversight where I created and executed my own lead generation and sales plan. - Contacted over 700 potential new accounts. - Both created sales and worked with the customer throughout and beyond the order process to ensure 100% satisfaction with both the product and service. - Improved customer service and sales processes by helping to streamline the order process for both the consumer and vendor. - Worked face to face with the consumers at outside events and in direct retail sales when needed. Show less

English Teacher

• Oct 2013 - Jul 2014

As a certified English as a foreign language teacher I taught English in a Spanish classroom in Spain. Along with helping to increase their vocabulary, I worked with students as 'conversation assistant' to help with their pronunciation. - Created and lead lessons for 1st- 5th graders on a daily basis. - Created and led classes to teach professional and educational English to professors. - Privately tutored both students and adults ranging from ten to forty years old. As a certified English as a foreign language teacher I taught English in a Spanish classroom in Spain. Along with helping to increase their vocabulary, I worked with students as 'conversation assistant' to help with their pronunciation. - Created and lead lessons for 1st- 5th graders on a daily basis. - Created and led classes to teach professional and educational English to professors. - Privately tutored both students and adults ranging from ten to forty years old.

Sales Associate

• Mar 2012 - Jun 2013

As a sales associate I greeted customers and made them feel welcome in the shop while helping them find the products that best fit their needs. I was also responsible for helping them discover new items and accessories that would help increase their enjoyment of the products that they already owned. - Worked in both the sales and service department of the store. - Worked with the store owner on updating and providing media for the website and social media sites. - Was an ambassador for the store when meeting people riding bikes on the road and trail. - Helped the large number of visiting customers with feeling comfortable with not only the cycling in the area but with all other available activities in the local area. Show less

Purchasing

• Mar 2008 - Jun 2010

As a purchaser and account manager I purchased and managed accounts for 27 individual vendors. I was responsible for maintaining proper inventory levels while minimizing the companies financial overhead. - Extensive use of Microsoft Excel and frequent inventory updates as well as predicting product demand and possible delays in receiving product. - I managed the accounts by working with vendors on product promotions and promotion of product knowledge for individual items. - In depth knowledge of both shipping and receiving processes as well as product storage and inventory techniques. Show less