Experience

Monika Australia & Asia Pacific

• Australia
• IT Services and IT Consulting
• 1 - 100 Employee

• National Business Manager

  • May 2020 - Present



EatFirst

• Germany
• Food and Beverage Services
• 1 - 100 Employee

• Key Account Manager at Order-In Pty Ltd

  • Aug 2018 - May 2020

• Supplier Relationship Manager

  • Jul 2017 - Aug 2018



Calavera Coffee

• Barista

  • 2017 - 2018

  Responsibilities: - Supervisory role that involved stock control, staff supervision and output/quality control. - High output café, delivering between 10-14 kilograms of coffee a day. - Production and service of a consistent coffee/beverage product, customer service and interaction. - Stock management. Responsibilities: - Supervisory role that involved stock control, staff supervision and output/quality control. - High output café, delivering between 10-14 kilograms of coffee a day. - Production and service of a consistent coffee/beverage product, customer service and interaction. - Stock management.



The Better Drinks Co

• New Zealand
• Food and Beverage Services
• 1 - 100 Employee

• Regional Sales Manager (VIC, TAS, SA, WA) - The Better Drinks Co

  • Nov 2015 - May 2017

  - Management of relationships with national distributor branches across Victoria, Tasmania, South Australia and Western Australia. Direct relationship management for both Master Distributors and Sub-Distributors. Achieve budgeted distributor purchase targets in line with national targets. Relationship management of 9 ‘direct distributor’ branches and 5 ‘indirect distributor’ businesses. Support the National Distributor Manager in building an accurate demand plan. - Plan, development and implementing of programmed national promotional programs. - Management of sales teams. Provide regular coaching and ‘on track/of track’ support discussions vs agreed sales KPI’s. Analyse weekly reporting tools provided to identify areas where we are on track and off track with both our people and our sales strategies.- Drive BETTER execution of sales process, planning, reviewing and aligning on sales strategies with TBDC Sales Manager;- Secondary K.P.I’s include New Business Development of key multi-site and larger enterprise customers. Alongside utilising the field teams to continually build the total customer number across the market I influence. - Key account management of MSO multi-site or nationally identifiable customers:a. Sales reviews and terms payments where applicable, range reviews and range rationalisation exercises, contract resigns, b. Planning commercially smart promotional activity aligned to National Distributor program.), Gather and management of key account data from an array of sources (Internal and external).c. Providing regular reviews on business performance and opportunities. - Refrigeration fleet management (planogram compliance, manage refrigeration fleet audits, logistics and general maintenance), - Set and manage N.P.D. distribution targets, - Brand training and education across various stakeholders, - Maintain TBDC sales and Brand collateral to ensure Sales team always have up to date, relevant information to utilise in the field.

• State Sales Manager - Victoria/Tasmania

  • Jul 2011 - Nov 2015

  Direct report to the General Manager of Sales Australia, my duties as the Victorian and Tasmanian State Business Manager:- Leadership of state new business sales teams. Drive sales targets for individuals and team. - Collaboration with the national distribution partner’s state management.- Develop and drive key initiatives and plan, measure and account sales activity. - Management of relationships across the various internal and external stakeholders. - Primary K.P.I is to achieve proposed distributor customer sales targets in line with national plan. Caretaker responsibilities for the states of South Australia and Western Australia as they are financially linked with Victoria through the processes of our National Distributing Partner’s structure.- Secondary K.P.I’s include New Business Development of key multi-site and larger enterprise customers, high profile smaller single site account within my region. - Driving core range strategy and refrigeration fleet planogram compliance. - Manage refrigeration fleet audits including logistics and general maintenance. - Set and manage N.P.D. distribution targets. - Assist new field team representatives (internal and external) in sales training for our brands.



Charlie's Group Australia

• Business Development Representative - Victoria

  • Jul 2010 - Jul 2011

  - Direct report to the National Sales Manager, primary focus is to create relationships with prospective ‘end user’ stockists and activate new business opportunities within various channels. - Appointed field team leader in 2011 through outstanding application of processes and results. High level of communication and mentorship with each colleague. - Assist Distributor Territory Managers through cooperative trade prospecting time and in-field training and education. - Management of asset’s and collateral provided to customers.



Bidvest Aust.Ltd

• Account Manager

  • May 2009 - Jul 2010

   Reporting to the Branch Sales Manager.  Maintaining relationships with all existing customers within my specified account base. Scheduled contact with customer base, drive purchases and promote strong service expectations around supply chain.  New Business obligations would occupy 20% of weekly activity.  Highly autonomous role, required account managers to build their own tools to ensure efficient and effective use of time.  Reporting to the Branch Sales Manager.  Maintaining relationships with all existing customers within my specified account base. Scheduled contact with customer base, drive purchases and promote strong service expectations around supply chain.  New Business obligations would occupy 20% of weekly activity.  Highly autonomous role, required account managers to build their own tools to ensure efficient and effective use of time.



Rockwall catering

• Food & Beverages
• 1 - 100 Employee

• Assistant Catering Manager - Relationship Manager

  • Jan 2008 - Apr 2009

  Responsibilities: - Direct report to the Managing Directors of the company, supporting the Head Chef/Head for the Melbourne branch operations. - Operational supervision. Key managerial duties across financial, internal reporting and logistics. - Key relationship management within our Melbourne operation. Key contact to all clients, moderated communication between all stakeholders (Clients, suppliers, contractors and internal management). - Facilitating client meetings, reviews and product innovations, ensuring outputs were reaching client expectations. Followed up by change management if required. - Responsible for development, implementation and upkeep of the Business Development model for Melbourne branch. - Project Management for development and implementation of strategic projects that would increase efficiencies and effectiveness of overall operations within the Melbourne branch.



Nikos Cakes (Oakleigh)

• Barista

  • 2006 - 2008

  Responsibilities: - Involved stock control, staff supervision and output/quality control. - High output café, serving espresso and Greek type coffee and beverage product. - Production and service of a consistent coffee/beverage product. - Stock management. Responsibilities: - Involved stock control, staff supervision and output/quality control. - High output café, serving espresso and Greek type coffee and beverage product. - Production and service of a consistent coffee/beverage product. - Stock management.



ALH Hotels

• Australia
• Hospitality
• 700 & Above Employee

• Front of House Manager - Sandown Park Hotel

  • Sep 2005 - Sep 2006

  Responsibilities:- Overlook and control quality of service, presentation of staff and bistro. - Management of labour costs and staffing systems for team of 20 staff. - Stock controls, stocktaking and accountability of stock ordering. Liaising with multiple hotel departments in order to maintain consistent reporting and measurable/data sharing to achieve budgeted cost controls. - Communicating directly with Food and Beverage Manager and Head Chef to collectively maintain a quality product and service for our customers. Accountable for customer satisfaction within front of house representation.

• Food and Beverage Attendant

  • Sep 2003 - Sep 2005

  Responsibilities:Operate within various positions across the hotel operations and included;- Kitchen Brigade Team Member servicing the hotel’s bistro and other food service areas. High volume output capacity with a fast paced semi service kitchen model. - Bistro Front of house service team. This includes maître d'bistro, bar service, coffee making and function/events attendant.- Sports Bar involvement included both the beverage attending and also operating a barbecue service on Friday dinner and weekend lunch sessions. This was appropriately named ‘Billy’s Barbecue’ from my involvement with starting and continuing the operating of this project within the hotel during this time.



Cafe Ecco & Bar

• Australia
• Restaurants

• Barista

  • 2002 - 2004

  Responsibilities: - Supervisory role that involved stock control, staff supervision and output/quality control. - High output café, delivering between 10-14 kilograms of coffee a day. - Production and service of a consistent coffee/beverage product, customer service and interaction. - Stock management. Responsibilities: - Supervisory role that involved stock control, staff supervision and output/quality control. - High output café, delivering between 10-14 kilograms of coffee a day. - Production and service of a consistent coffee/beverage product, customer service and interaction. - Stock management.



Don Dino's Ristorante 'Albert Park'

• Cook - Kitchen Supervisor

  • 1999 - 2002

  Responsibilities: - Operate within the restaurant a'le cart food service operations across larder, grill, pasta and pastry. - Italian and Mediterranean cuisine. - 60 seat restaurant capacity with high take away/delivery meal volumes. - Supervision of the kitchen operations on occasions when required. Responsibilities: - Operate within the restaurant a'le cart food service operations across larder, grill, pasta and pastry. - Italian and Mediterranean cuisine. - 60 seat restaurant capacity with high take away/delivery meal volumes. - Supervision of the kitchen operations on occasions when required.