Penetration Tester

• Jun 2021 - Present

Cyber Security Engineer

• Jun 2021 - Present

Cyber Security Apprentice

• Jun 2019 - Jun 2021

ENOSC Systems Administrator

• Oct 2015 - Jun 2019

Effective verbal and nonverbal communication skills with both technical and non-technical personnel Extensive use of network monitoring tools such as Spectrum, SCOM, and VSphere Conducted McAfee Virus Scans on host devices Configuration of CISCO Firewalls, Routers, and Switches in a lab environment Configuration of Network Intrusion Protection and Host Intrusion Protection Systems in a lab environment Monitor all major services and applications for optimal performance Trouble Shoot all errors associated with the degradation of any service or application Maintain, monitor, and coordinate installation of computer programs and systems Assist SMEs with maintenance both scheduled and emergency when requested Read manuals, periodicals, and technical reports to learn how to develop programs that meet staff and user requirements Show less

NetOps NCO

• Oct 2013 - Jan 2019

Conducts risk assessments/analysis to develop security standards/procedures that support operational objectives on a cost-effective basis Audits and manages access management Assisted with the development and delivery of information security and privacy training development and implementation of security policy, standards, guidelines, and procedures to ensure ongoing maintenance of security Ensure proper configuration of HIDS and NIDS of the active network Assisted with access control for authentication and authorization and the quarterly ID review process Ensures user has updated IA (Information Assurance) certificate and a valid user agreement which gives user a license to be on the network Provides solutions to customer requests for assistance in resolving hardware and software problems Install communications, assists in reimaging computers, setting up e-mail and user accounts, and conducting IA remediation Supervised handling of tactical operations center (TOC) intercommunications system issues Show less

IT Specialist

• Aug 2015 - Oct 2015

Seat Refresh, User Migration, Workstation, Hardware Installation Ensure customer satisfaction by handling all calls, emails, chat requests, and issues in a timely and efficient manner Understanding of network traffic and data flow Extensive utilization of ITSM Remedy Ticketing System Remote access and trouble shooting of user computers and devices Enable/Disable user accounts in Active Directory Receives, analyzes, and assigns control numbers to all incoming customer requests Extensive use and troubleshooting of Microsoft Outlook and Microsoft Lync Uses a process for quickly assessing and determining the actual problems and either solves or assigns unresolved requests to appropriate specific functional area Follows up with the functional areas to ensure problems are resolved and requests are completed Show less

Upstream Support Analyst

• Mar 2015 - Aug 2015

Ensures customer satisfaction by handling all calls, emails, chat requests, and issues in a timely and efficient manner Remote access and troubleshooting of user computers and devices Extensive use and troubleshooting of Microsoft Outlook and Microsoft Lync Setup, confirm, and unlock user accounts Informed users of the importance of adhering to company security policies Ability to clearly and effectively communicate instructions, policies, and other I.T. related information Diagnose, repair, and install hardware and software Show less

Member

• 2014 - 2015

Service Desk Technician

• Aug 2014 - Oct 2014

Ensure customer satisfaction by handling all calls, emails, and issues in a timely and efficient manner Utilization of ITSM Remedy Ticketing System Remote access and trouble shooting of user computers and devices Ability to troubleshoot network traffic and data flow Enable/Disable user accounts in Active Directory Receives, analyzes, and assigns control numbers to all incoming customer requests Ensure customer satisfaction by handling all calls, emails, and issues in a timely and efficient manner Utilization of ITSM Remedy Ticketing System Remote access and trouble shooting of user computers and devices Ability to troubleshoot network traffic and data flow Enable/Disable user accounts in Active Directory Receives, analyzes, and assigns control numbers to all incoming customer requests

SDU Lab Assistant (Veteran/STEM Career Shadowing)

• Jul 2014 - Jul 2014

Facilitated day to day operations in a laboratory environment Ensured that casework was completed thoroughly and efficiently Maintained standards for infrastructure management and cabling Sustained a safe and clean work environment, free from debris and hazards Relocated multiple racks of networking and computing equipment to include over 100 pieces of physical gear Facilitated day to day operations in a laboratory environment Ensured that casework was completed thoroughly and efficiently Maintained standards for infrastructure management and cabling Sustained a safe and clean work environment, free from debris and hazards Relocated multiple racks of networking and computing equipment to include over 100 pieces of physical gear

Transmission Section Sargent

• Jan 2011 - Oct 2013

Implemented a new ticketing system for the Automated Data Processing Equipment (ADPE) which increased productivity by 50%Initiated a new schedule for the ADPE and Helpdesk which increased productivity by 100%Troubleshot hardware/software issues within Windows operating system environments (XP, Vista and 7)Supervised, trained and lead a Transmission Section of service members and contractors Maintained over $15 million in communications and IT equipment Responsible for handling new equipment which included hardware and software repair and installationPlanned and supervised the employment of voice and data network communications for over 5000 users Created and implemented training guides to ensure compliance with network policies and procedures Show less

Communications Specialist

• 2000 - 2013

Installed, monitored, and maintained Computer and phone networks. Created an SOP (Standard Operating Procedures) Guide to ensure the 15 personnel under my charge were able to easily conduct their duties.

ADPE LAB (NCOIC)/(Temporary Duty)

• Jun 2011 - Jan 2012

Detects and removes computer virusesRestores and repairs critical data filesUpdates hardware and software architecture databases to reflect installations, turn-ins, and changes in reportable softwareTroubleshoots and corrects complex software problems to include resolving conflicts between applications, hardware and/or device conflicts, and operating system faultsConfigures workstation security parametersEnforces command standards for hardware and software configurationsPerforms limited upgrade of hardware to include memory, fixed storage, and installation of network interface cards (NIC) or enhancement cardsInstalls and configures workstation or network operating systems, and applications software on a wide range of configurable information systems devices Show less

Help Desk Non Commissioned Officer in Charge (NCOIC)/(Temporary Duty)

• Jun 2011 - Jan 2012

 Implemented a new ticketing system for the Automated Data Processing Equipment (ADPE) which increased productivity by 50% Initiated a new schedule for the ADPE and Helpdesk which increased productivity by 100% Troubleshot hardware/software issues within Windows operating system environments (XP, Vista and 7) Supervised, trained and lead a Transmission Section of service members and contractors  Maintained over $15 million in communications and IT equipment  Responsible for handling new equipment which included hardware and software repair and installation Planned and supervised the employment of voice and data network communications for over 5000 users  Created and implemented training guides to ensure compliance with network policies and procedures Show less

Command Post Node Team Chief

• May 2006 - Jan 2011

 Troubleshot hardware/software issues within Windows operating system environments (XP, Vista and 7) Led a CPN (Customer Premise Network) Team to carry out MOS duties (Military Occupational Specialty)  Maintained over $1.5 million in new communications equipment Supervised and trained in the area professional development to a team of subordinate personnel  Maintained over $1 million in communications equipment Implemented the employment of voice and data communications providing both secure and non-secure network connectivity and communications to over 1000 users Led Team to receive NETCOM Coins of Excellence and accolades from Senior Command Personnel for a Superior Static Display for the Korean Communications Defense Force Commanding General Worked diligently with a group of Warrant Officers to resolve LOS (Line of Sight) to CPN configuration issues  Managed the logistics accountability and welfare of his equipment and personnel in a forward deployed location with zero incidents Show less

Remote Access Unit Site Chief

• Jan 2003 - Jan 2006

 Troubleshot hardware/software issues along with IP Configuration, WAN Configuration, creating access points, cabling, within Windows operating system environments (XP, Vista and 7) Maintained over $750 thousand in communications equipment Responsible for planning, supervising and engineering the employment of voice and data communications systems, providing both secure and non-secure network connectivity to over 500 users  Trained subordinates in the area of Professional Development Successfully completed on onsite equipment upgrade to allow for direct data drops with minimal down time during the upgrade Show less

Small Extension Node Team Chief

• Sep 2002 - Dec 2003

 Maintained over $500 thousand in communications equipment  Responsible for planning, supervising the employment of voice and data communications systems Provided network connectivity to over 65 directly connected users Trained subordinate personnel in the area Professional Development  Provided IP configuration, LAN configuration, cabling and troubleshooting in Windows XP Led team on multiple field training exercises with little to no oversight from senior command Earned multiple Army Achievement Medals and Army Commendation Medals for Excellence Show less