Experience

Empereon Marketing

• Telecommunications
• 100 - 200 Employee

• Inbound Sales Team Lead

  • Aug 2015 - Present

  Analyzes individual, team and call center results to identify and act on both positive and negative performances trends to ensure attainment of revenue goals and performance targets Monitors sales calls to observe employee demeanor, technical accuracy and conformity to company policies and FCC regulations Answers questions and recommends corrective action to address customer complaints Communicate and follow up to ensure representatives are fully award of all information related to products, procedures, customer needs and company related issues, changes or actions Determines work procedures and expedites workflow Studies and standardizes procedures to improve efficiency of team Maintains harmony among workers and resolves grievances Prepares composite reports from individual reports by subordinates



Magco Drilling Inc

• United States
• Construction
• 1 - 100 Employee

• Drilling Engineer, & Heavy Haul Class A Driver , Licensed Crane Operator, Rigging Expert

  • Jan 2011 - Apr 2015



Contracted Driver Services

• United States
• Staffing and Recruiting
• 1 - 100 Employee

• Truck Driver

  • Jun 2011 - Oct 2011



Arizona Milk Transport

• Phoenix, Arizona Area

• Truck Driver

  • Jan 2011 - Jun 2011



Ground Technologies INC.

• Phoenix, Arizona Area

• Drilling Engineer, Crane Operator, Rigging Expert

  • Jan 2009 - Oct 2010



Williams Fleet Trucking Co.

• Phoenix, Arizona Area

• Owner Operator

  • Jan 2007 - Jan 2009



Rainbow Demolition

• Phoenix, Arizona Area

• Truck Driver, Heavy Haul Class A Driver

  • Jun 2006 - Jan 2007