Experience

Naked Prosthetics
• United States
• Medical Equipment Manufacturing
• 1 - 100 Employee
• Customer Care Representative

  • Apr 2019 - Present

Mountain Stream Specialty Foods
• Customer Service Manager

  • Aug 2017 - Jun 2020

Amazon
• Bangladesh
• Advertising Services
• 1 - 100 Employee
• Associate

  • May 2017 - Sep 2017


Conduent

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Operations Manager

  • Jan 2002 - Apr 2017

  Manage the day to day operations for a team of employees consisting of 6 to 8 supervisors and 72 to 105 customer service agents. This team was expected to meet and exceed performance standards set by both Conduent and their clients. To do this required the ability to empathize and effectively communicate with a large and diverse group of individuals ranging from tenured professionals to those that have never had a job previously. Manage the day to day operations for a team of employees consisting of 6 to 8 supervisors and 72 to 105 customer service agents. This team was expected to meet and exceed performance standards set by both Conduent and their clients. To do this required the ability to empathize and effectively communicate with a large and diverse group of individuals ranging from tenured professionals to those that have never had a job previously.



Livebridge

• Information Technology & Services

• Site Trainer

  • Jul 2000 - Jan 2002

  Responsible for the successful facilitation of information to a diverse range of learners in groups of about 25.Completed new hire on boarding paperwork. Conducted all company policy and job guidelines training Taught customer service skills such as positioning, empathy, and assurance of help. Educated all employees on client products and offers. Responsible for the successful facilitation of information to a diverse range of learners in groups of about 25.Completed new hire on boarding paperwork. Conducted all company policy and job guidelines training Taught customer service skills such as positioning, empathy, and assurance of help. Educated all employees on client products and offers.



Telemark, LiverBridge

• Customer Service Supervisor

  • Jan 1997 - Jul 2000

  Supervised, coached, and developed a team of employees consisting of 20 to 40 customer service agents. This team was expected to meet and exceed performance standards set by both LiveBridge and their clients. This required great time management, listening and communication skills, as well as empathy and compassion. Supervised, coached, and developed a team of employees consisting of 20 to 40 customer service agents. This team was expected to meet and exceed performance standards set by both LiveBridge and their clients. This required great time management, listening and communication skills, as well as empathy and compassion.



Telemark

• United States
• Appliances, Electrical, and Electronics Manufacturing
• 1 - 100 Employee

• Customer Service Representative

  • Nov 1995 - Jan 1997

  Contacted potential customers on behalf of different clients and causes. Required the use of good listening skills and the ability to ask good fact finding questions to understand the root cause of any customer concerns, and the ability to address those concerns to the satisfaction of both the client and the customer. Contacted potential customers on behalf of different clients and causes. Required the use of good listening skills and the ability to ask good fact finding questions to understand the root cause of any customer concerns, and the ability to address those concerns to the satisfaction of both the client and the customer.



US Army

• United States
• Law Enforcement
• 1 - 100 Employee

• Military Police Officer

  • Aug 1988 - Dec 1995

  Law enforcement of military installations and public interest. Security of sensitive government property to include NATO site security. Emergency dispatching of police personnel to time critical locations. Supervision, training, and preparation of personnel for both law enforcement and war time duties. Law enforcement of military installations and public interest. Security of sensitive government property to include NATO site security. Emergency dispatching of police personnel to time critical locations. Supervision, training, and preparation of personnel for both law enforcement and war time duties.