William Edelen
Strategic Alliances Technical Specialist at Cloud 9 Software- Claim this Profile
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English Native or bilingual proficiency
Topline Score
Bio
Credentials
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Georgia Insurance License
Georgia Insurance License AssociationFeb, 2016- Nov, 2024
Experience
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Cloud 9 Software
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United States
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Software Development
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1 - 100 Employee
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Strategic Alliances Technical Specialist
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Nov 2021 - Present
Liaison between Cloud 9 Software partners, vendors, and third parties that integrate with our Cloud 9 products. Mediate and troubleshoot integration issues while providing communication to both our clients and third parties Responsible for adding, modifying, removing, and auditing vendor / client relationships Creation and maintenance of Integrations documentation for internal and external use, not limited to vendor contacts, authorization forms, and process documentation Monitors development changes and enhancements around vendor-utilized procedures Proactively work with internal departments needing vendor assistance (including on-boarding, support, and sales) Show less
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Technical Support Specialist
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May 2017 - Nov 2021
Complex Issue Resolution including: remote assistance with client computers, software installations, physical device troubleshooting, and escalated client issues.Field calls and questions from other reps. Assist clients with troubleshooting software both over phone and email .Complete Developer Inquiry Submissions and Client Follow-Ups. Participate in scheduled Quality Assurance testing for new software features and communicating issues with Developers. Assistance with maintaining Knowledge Base content. Provide additional software training for new clients and Support hires. Assist with the creation of a Call Quality Scoring System and Reviewing other tech's recordings. SaaS Cloud Software. Show less
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TMX Finance Family of Companies
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Financial Services
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700 & Above Employee
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Store Manager
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Jul 2016 - May 2017
Transferred to the TMX Finance location upon notification that our Corporate Offices would be closing the Instaloan brand in Georgia. Responsible for compliance with state regulations and supervision of loan underwriting. Handled sensitive information including: banking, social security, DMV files, and credit information. Functioned as admin for store completing all office duties including: filing, data entry, bank deposit, remarketing of vehicles, and office orders. Functioned as marketing department for office due to lack of corporate marketing. Show less
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InstaLoan
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Financial Services
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1 - 100 Employee
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Store Manager
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Feb 2016 - Jul 2016
Responsible for compliance with GILA state regulations and supervision of loan underwriting. Handled sensitive information including: banking, social security, DMV files, and credit information. Functioned as admin for store completing all office duties including: filing, data entry, bank deposit, and office orders. Utilizing new marketing techniques, increased profits and became #1 store in Region 105 and District 902 5 months in a row. Responsible for compliance with GILA state regulations and supervision of loan underwriting. Handled sensitive information including: banking, social security, DMV files, and credit information. Functioned as admin for store completing all office duties including: filing, data entry, bank deposit, and office orders. Utilizing new marketing techniques, increased profits and became #1 store in Region 105 and District 902 5 months in a row.
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Kohl's
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United States
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Retail
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700 & Above Employee
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OMNI Manager
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Nov 2013 - Feb 2016
Responsible for processing high volume orders. Managed multiple employee teams in the acquisition of items and shipping. Facilitates shipping of customer orders in a timely manner, while maintaining an accurate inventory. #1 in most orders completed and revenue earned during 2015 fiscal year in District 37. Functioned as Operations Manager in his absence during new stock delivery, processing, and preparation of delivery trailer pick up. Responsible for processing high volume orders. Managed multiple employee teams in the acquisition of items and shipping. Facilitates shipping of customer orders in a timely manner, while maintaining an accurate inventory. #1 in most orders completed and revenue earned during 2015 fiscal year in District 37. Functioned as Operations Manager in his absence during new stock delivery, processing, and preparation of delivery trailer pick up.
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Bullock's Wine & Spirits
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Woodstock, GA
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Beer Inventory Purchasing Manager
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May 2008 - Nov 2013
Functioned as Evening Assistant Store manager. Responsible for accurately counting cash drawers for day to day operations. Maintaining security protocols while delivering bank deposits and money order pickups for multi-million dollar corporation. Handling large sums of money daily (average of $25,000 - $75,000). Analyzing market trends and maintaining an inventory of over 2000 rotating items. Assisting customers in finding specific items throughout the store. Training new cashiers. Functioned as Evening Assistant Store manager. Responsible for accurately counting cash drawers for day to day operations. Maintaining security protocols while delivering bank deposits and money order pickups for multi-million dollar corporation. Handling large sums of money daily (average of $25,000 - $75,000). Analyzing market trends and maintaining an inventory of over 2000 rotating items. Assisting customers in finding specific items throughout the store. Training new cashiers.
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Cobb County School District
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United States
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Primary and Secondary Education
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700 & Above Employee
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Certified Substitute Teacher
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Jan 2008 - Aug 2013
Function as a replacement teacher in all capacities. Also performed for over a month as a supply teacher for a special needs classroom. During this time, I was responsible for all lesson plans, grading, and instruction of students. Function as a replacement teacher in all capacities. Also performed for over a month as a supply teacher for a special needs classroom. During this time, I was responsible for all lesson plans, grading, and instruction of students.
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DialAmerica
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United States
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Teleservice Representative
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Dec 2006 - May 2007
Assist customers with program details while handling sensitive information. Speaking with banking and identity theft clients. Assist customers with program details while handling sensitive information. Speaking with banking and identity theft clients.
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Walmart
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United States
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Retail
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700 & Above Employee
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Courtesy Associate
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Aug 2004 - May 2005
Maintain a clean and cart-free parking lot. Assist customers with carrying and loading of large purchases. Maintain a clean and cart-free parking lot. Assist customers with carrying and loading of large purchases.
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C.E.C. Entertainment Inc.
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Kennesaw, GA
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Lead Trainer/Cashier
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May 2003 - Aug 2004
Assist customers in finding specific items throughout the store. Training new cashiers. Providing a fast and efficient checkout experience. Assist customers in finding specific items throughout the store. Training new cashiers. Providing a fast and efficient checkout experience.
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Education
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2002 - 2007
The University of Georgia
BS.Ed., Business Education -
1998 - 2002
Lassiter High School
Community
