General Manager

• Nov 2015 - Present

General Manager/Area Director

• May 2010 - Present

• Recruited to project manage opening of local franchise from initial concept to successful grand opening, instituting execution plan necessary for smooth transition to daily operations. • Managed hiring process of 135 FOH and 30 BOH personnel and secured management team. • Worked with vendors to negotiate best-cost solutions for products and services. • Engaged with facilities management to ensure efficient use of 11,000 sq foot facility. • Established training protocol in support of corporate service requirements and maximization of overall customer experience. • Responsible for weekly and seasonal marketing plans as well as promotional activities, all designed to drive franchise growth for both the short and long term. • Led the region in gross sales since induction in August of 2010. • Awarded Franchise of the Year for 2011. • Review and analyze performance indicators, provide weekly and monthly reporting to the Corporate team. • Coordinator of special events including private parties, event nights and community fund raisers/awareness. Show less

Area Director

• Jan 2007 - Mar 2010

• Designed and implemented Manager Training program including creation of management training manual. • Managed hiring process of 60 FOH and 30 BOH personnel and secured management team. • Worked with vendors to negotiate best-cost solutions for products and services. • Engaged with facilities management to ensure efficient use of multiple facilities. • Established training protocol in support of corporate service requirements and to maximize the overall customer experience. • Responsible for weekly and seasonal marketing plans as well as promotional activities. Developed and coordinated restaurant special events program. Created related agendas, calendar, plans and execution model. Show less

General Manager

• Aug 2005 - Jan 2007

• Promoted to General Manager of Training Store. • Managed hiring process of 80 FOH and 30 BOH personnel. • Operated beta store to research and develop new systems, programs and products. • Managed all areas of operations, including cost controls for food, beverage, labor and supplies, facility maintenance, human resource relations, menu implementation, and service standards. • Recognized for highly effective management of all departments. • Designated Training Specialist to assist area restaurants in identifying and resolving core operating and service issues. Show less