Experience

Aromabath

• United Kingdom
• Retail
• 1 - 100 Employee

• Sales & Design Consultant

  • Jul 2018 - Present

  PRIMARY: Sales executive and designer: Establish rapport with and maintain relationships with clients and suppliers. Utilise Virtual Worlds 3D software to design client’s bathrooms for new build and refurbishment.SECONDARY: Database management, warehouse management, inventory control, content writing: Update and create control checks for supplier and on-hand product as well as creating unique content for website.TERTIARY: Create policy updates and quality assurance measures plus miscellaneous administrative duties.SUMMARY: Utilising a background of customer service, I begin by listening to what the client wants rather than what I want to sell them. From there, I find and offer solutions that complement both the client’s dream and reality. I liaise with suppliers to confirm availability as well as suitability when required. And when the sale is done, I’m still available for any questions or concerns. Ultimately, I am a single point for a customer from A to Z.The same customer service allows me to work with suppliers to learn the intricacies of their products and services to enhance both my knowledge and my ability to provide the best solution to clients. Relationships with suppliers and their representatives is crucial to providing proper customer service to a client.My bottom line: Sales is not a high-pressure, “shove it in your face” position. Proper sales is a relationship between the customer, the supplier/manufacturer and me. Anything else is noise.



PMP Recruitment

• Recruitment Consultant

  • Nov 2017 - Dec 2017

  Handle the day to day operations of the branch focused on the recruitment of employees for Amazon.Presentation associated with the work environment and expectations required of new recruits.Verify the accurate completion of forms associated with the recruitment process.

• Shift Manager & Day 0 Champion

  • Sep 2017 - Nov 2017

  Focus on Day 0 champion providing presentation to new associates and providing information and guidance into the work structure.Handle all paperwork associated with the new associates as well as following up with those that do not attend.Guide into Day 1 introductions to departmental expectations.Provide support as Shift Manager assisting with any concerns related to temporary associates including, but not limited to attendance, work performance, health and safety, etc.



Self-Employed

• Managing Owner

  • Aug 2016 - Apr 2017

  Owner/manager of East London business. Managed the day to day operations of the business while working to reestablish the business as a centre for community. Handled all business relationships with outside vendors. Till/Safe checks daily. Training of staff as required. Owner/manager of East London business. Managed the day to day operations of the business while working to reestablish the business as a centre for community. Handled all business relationships with outside vendors. Till/Safe checks daily. Training of staff as required.



Travelstay Network

• United Kingdom
• Travel Arrangements
• 1 - 100 Employee

• Operations Manager

  • Apr 2013 - Sep 2016

  Promoted to Operations Manager within 6 months for a niche-oriented booking agency focused on budget accommodation. Oversaw a group of regionally located staff responsible for incoming calls for bookings, amendments and complaints as well as email enquiries related to the same. Assisted in handling overflow of these calls. Acted as escalation point for problem resolution. Worked with IT department to maintain integrity of database and improve upon system processes and performance. Promoted to Operations Manager within 6 months for a niche-oriented booking agency focused on budget accommodation. Oversaw a group of regionally located staff responsible for incoming calls for bookings, amendments and complaints as well as email enquiries related to the same. Assisted in handling overflow of these calls. Acted as escalation point for problem resolution. Worked with IT department to maintain integrity of database and improve upon system processes and performance.



SONIC Drive-In

• United States
• Restaurants
• 700 & Above Employee

• Manager Training

  • Aug 2006 - Mar 2007

  Management trainee responsible for learning the routines for managing a fast-paced restaurant. Assisted in food preparation, serving and other daily functions to become familiar with processes. Assist on-duty manager with complete operations of the facility (from opening to closing, bank transactions, pay sheets, etc.) Management trainee responsible for learning the routines for managing a fast-paced restaurant. Assisted in food preparation, serving and other daily functions to become familiar with processes. Assist on-duty manager with complete operations of the facility (from opening to closing, bank transactions, pay sheets, etc.)



The Beach Club

• Hospitality
• 1 - 100 Employee

• Reservations Manager

  • May 2004 - May 2006

  Reservations Manager responsible for accuracy/validity of all reservations for condominium complex consisting of over 200 units at any given time. Supervised reservations staff (up to 10). Assisted in any escalations. Liaised between departments (e.g. housekeeping, maintenance, security). Able to perform all duties of reservations staff as needed. Earned award for Employee of the Year (2005). Reservations Manager responsible for accuracy/validity of all reservations for condominium complex consisting of over 200 units at any given time. Supervised reservations staff (up to 10). Assisted in any escalations. Liaised between departments (e.g. housekeeping, maintenance, security). Able to perform all duties of reservations staff as needed. Earned award for Employee of the Year (2005).



Brett/Robinson Vacation Rentals

• United States
• Travel Arrangements
• 100 - 200 Employee

• Front Desk

  • Feb 2004 - May 2004

  Front desk clerk responsible for checking guests in/out and assist with any concerns. Handled incoming calls for reservations or for problem resolution. Front desk clerk responsible for checking guests in/out and assist with any concerns. Handled incoming calls for reservations or for problem resolution.



Arch Wireless Communications, Inc.

• United States
• Graphic Design

• Quality Assurance Analyst

  • Oct 2000 - Nov 2003

  Quality Assurance Analyst responsible for the verification of project functionality in beta-testing, accounting, etc. Project leader over groups of other analysts working as primary liaison with programming and development teams. Created web-based training modules and spreadsheets for groups. Quality Assurance Analyst responsible for the verification of project functionality in beta-testing, accounting, etc. Project leader over groups of other analysts working as primary liaison with programming and development teams. Created web-based training modules and spreadsheets for groups.



Jack Bureau, Mississippi Farm Bureau Insurance

• Customer Service Representative

  • Sep 2001 - Sep 2002

  Second job. Customer Service Representative responsible for the day to day handling of inbound calls in relation to billing, policy upgrade and new customer enquiries. Outbound calling to enquire about satisfaction with policies and potential upgrade. Second job. Customer Service Representative responsible for the day to day handling of inbound calls in relation to billing, policy upgrade and new customer enquiries. Outbound calling to enquire about satisfaction with policies and potential upgrade.



SkyTel

• Telecommunications
• 100 - 200 Employee

• Escalation Manager

  • Sep 1997 - Sep 2000

  Customer Service Representative responsible for the day to day handling of incoming calls in relation to billing, service issues and upgrades. Promoted to Escalation Representative for superb handling of customer complaints and escalated issues in lieu of forwarding to supervisor. Worked with IT department doing beta-testing on new products/services. Customer Service Representative responsible for the day to day handling of incoming calls in relation to billing, service issues and upgrades. Promoted to Escalation Representative for superb handling of customer complaints and escalated issues in lieu of forwarding to supervisor. Worked with IT department doing beta-testing on new products/services.