Experience

Syngenta Australia and New Zealand

• Australia
• Farming
• 1 - 100 Employee

• Demand Manager

  • Feb 2021 - Present

  - Coordinate and manage the monthly SOP process within ANZ and maintain the communication links between the Commercial, Marketing and Supply function. - Development of both unconstrained and constrained sales plan through monthly SOP cycle, while providing active solutions to manage any imbalance between demand and supply. - Manage event driven forecasts and safety stock within the Pre-SOP meetings and monthly business cycle. - Cross functional stakeholder management to manage upside/downside demand for volatile agricultural market. - Develop and manage a validation process for “Out of Cycle” changes to the Demand Plan - Provide the business and customers “Supply Updates” on a regular basis - Propose commercial solutions and manage outcomes where product shortages occur through development and implementation of allocation plans. - Lead and manage Demand Management Team including demand planner and customer service team through customer service manager.- Oversee annual goal setting, performance review and capability development for the team. Show less

• Distribution Planner

  • Feb 2019 - Feb 2021

  - Coordinating the daily transport operations between tolling sites, warehouses, and freight lines to service rural/region locations without interruptions, for the time sensitive agricultural market. - Maintaining the distribution of these materials in with line with SAP/4PL Supply Chain Management Systems. - Ongoing tracking and reporting of Logistics Performance Indicators & validating transport costs against invoiced operations, while identifying potential areas for improvements and provide recommendations. - Monthly Distribution Planning for inventory top ups, servicing over 8 primary/secondary warehouses across Australia and communicating branch transfer to stakeholders ensuing timely information can be updated to customers. - Ensure transport is managed as per agreed freight lanes / modes / rates. - Assist in the management of import/export movements across Australia & New Zealand, by aligning 4PL and customs agents to ensure status of goods are monitored and prompt clearance of goods. - Delivering exceptional service to all Syngenta customers & internal/external stakeholders. Show less

• Customer Service Representative

  • Dec 2016 - Feb 2019

  Responsibilities for External Clients • Implement distinguished service of exceptional standards to all Syngenta clients. • Build and maintain effective relationships with customers, warehouses and other contacts. • Receiving, processing, invoicing and monitoring all client orders.• Achieving a high level of data accuracy for all orders processed.• Processing client credits effectively and efficiently in accordance with Syngenta guidelines.• Negotiating stock allocations for clients with State Sales Managers in the event of stock shortages through order prioritising. • Respond and resolve client queries on order status, stock availability, expected delivery timeframes, and pricing. Responsibilities for Internal Clients • Liaising with State Sales Manager & Customer Services Manager to both share & understand client needs.• Resolving / responding to any queries initiated by Sales, Supply, Marketing or Finance.• Actively provide feedback on ways to improve service level delivery at Syngenta.• Participating in the monthly collection and of key performance data.• Maintaining accurate and up-to-date filing records of all client related paperwork.• Liaising with warehouse staff to assist in the monthly stock take reconciliations.• Assisting the Team Leader / Manager with related projects. Show less