William Craig

Security Analyst at Delviom, LLC
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Contact Information
us****@****om
(386) 825-5501
Location
Oakton, Virginia, United States, US
Languages
  • English -
Skills

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Bio

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Credentials

  • Certified Ethical Hacker
    EC-Council
    Jun, 2018
    - Nov, 2024
  • Security +
    CompTIA
    Jan, 2019
    - Nov, 2024

Experience

  • Delviom, LLC
    • United States
    • Information Technology & Services
    • 1 - 100 Employee
    • Security Analyst
      • Feb 2015 - Present

  • Apple
    • United States
    • Computers and Electronics Manufacturing
    • 700 & Above Employee
    • Technical Specialist
      • Jun 2017 - Sep 2019

      • Started at the company as a sales associate and promoted to the Genius Bar as a technical specialist after seven months• Diagnose and troubleshoot a myriad of issues on iOS devices. Determine and carry out proposed solutions to fix customer issues• Create detailed notes for customer issues to maintain an accurate and cohesive report for the team.• Maintain a customer approval rating 10 percentage points higher than company average over full tenure as an employee

Education

  • Northern Virginia Community College
    Associate's degree, Information Technology
    2017 - 2018
  • Clemson University
    Computer Science
    2010 - 2015

Community

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