Senior Information Technology Specialist

• Sep 2022 - Present

Information Technology Specialist

• Nov 2018 - Sep 2022

Technical Support Analyst II

• Jul 2017 - Nov 2018

• Carries out Best Practices in systems integration for the three major GHS facilities including outpatient clinics• System builds, including PC desktop and laptop imaging and deployments• Adding newly built PC desktops and/or laptops on network domains and wireless networks• Server builds at two datacenters which includes, racking and un-racking blade servers• Provide VPN/VMware remote access for associates and physicians that work remotely• Provide hardware and software support for end-users• Does BMC pushes to devices that may need software installs and upgrades• Track all information using Footprints logging and ticketing system• Answer all support call coming in from end-users that may need system support• Enterprise environment is Windows 7 and McKesson Clinical• Provides first and second level Information Technology application and hardware support• Works with special projects, testing and verification, and third level support• Advanced level knowledge of Microsoft Office product suite• Advanced level analytical and troubleshooting skills• Able to multitask and prioritize issues quickly• Experience with computer hardware, including laptops, desktops, thin clients, and printers in an enterprise environment• Strong documentation skills• Team player with motivation to grow personal skill set• Ability to absorb and retain information quickly Show less

Technical Support Analyst

• Jul 2015 - Jul 2017

• Carries out Best Practices in systems integration for the three major GHS facilities including outpatient clinics• System builds, including PC desktop and laptop imaging and deployments• Adding newly built PC desktops and/or laptops on network domains and wireless networks• Server builds at two datacenters which includes, racking and un-racking blade servers• Provide VPN/VMware remote access for associates and physicians that work remotely• Provide hardware and software support for end-users• Does BMC pushes to devices that may need software installs and upgrades• Track all information using Footprints logging and ticketing system• Answer all support call coming in from end-users that may need system support• Enterprise environment is Windows 7 and McKesson Clinical• Provides first and second level Information Technology application and hardware support• Works with special projects, testing and verification, and third level support• Advanced level knowledge of Microsoft Office product suite• Advanced level analytical and troubleshooting skills• Able to multitask and prioritize issues quickly• Experience with computer hardware, including laptops, desktops, thin clients, and printers in an enterprise environment• Strong documentation skills• Team player with motivation to grow personal skill set• Ability to absorb and retain information quickly Show less

PC Workstation Tech

• Jan 2014 - Jul 2015

• Maintained database of name and departments for all Enterprise systems within in the organization• Installed and configured workstations based on company needs and requirements• Install software and operating systems on all Enterprise systems within in the organization• Set up equipment for 1500+ employees, including installing cables and hardware

Student Assistant

• Oct 2013 - Dec 2013

•Setup and attended faculty meetings •Ran errands for business school and professors •Conducted daily office operations for dean of business school •Took phone calls, helped students with questions and directions, data entry •Setup and attended faculty meetings •Ran errands for business school and professors •Conducted daily office operations for dean of business school •Took phone calls, helped students with questions and directions, data entry