William Cooper
Assessment Coordinator at AAT- Claim this Profile
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Bio
Mark A.
I had the pleasure of working with Will when undertaking a contract with Seetec. Will proved on many occasions he has an amazing ability to learn quickly in a reactive environment, he is able to communicate effectively at all levels and was at the time one of the most competent customer service administrators that I have ever worked with. Will made a conscious effort to ensure that he understood the work programme, making an effort to not only read the provider guidance, but could pretty much recite it when questions were asked!! Will was under no obligation to learn to extent he did but demonstrates his genuine passion for the job he does at the time. Will really did became the backbone of the office and was great to work with him. I would not hesitate in recommending Will as he would be an asset to any company he works for.
Colin Linton
I’ve worked closely with Will for more than three years now, in my capacity as an external examiner and assessment author/reviewer for the London Institute of Banking & Finance. Will settled into the role very quickly and soon grasped the complexities of assessments. He is very professional and highly organised, which are key attributes in his role. His communication skills are also very good. As an external to the organisation, I certainly appreciate the level of communication I have with Will as it makes me feel like a valued member of the extended LIBF team.
Mark A.
I had the pleasure of working with Will when undertaking a contract with Seetec. Will proved on many occasions he has an amazing ability to learn quickly in a reactive environment, he is able to communicate effectively at all levels and was at the time one of the most competent customer service administrators that I have ever worked with. Will made a conscious effort to ensure that he understood the work programme, making an effort to not only read the provider guidance, but could pretty much recite it when questions were asked!! Will was under no obligation to learn to extent he did but demonstrates his genuine passion for the job he does at the time. Will really did became the backbone of the office and was great to work with him. I would not hesitate in recommending Will as he would be an asset to any company he works for.
Colin Linton
I’ve worked closely with Will for more than three years now, in my capacity as an external examiner and assessment author/reviewer for the London Institute of Banking & Finance. Will settled into the role very quickly and soon grasped the complexities of assessments. He is very professional and highly organised, which are key attributes in his role. His communication skills are also very good. As an external to the organisation, I certainly appreciate the level of communication I have with Will as it makes me feel like a valued member of the extended LIBF team.
Mark A.
I had the pleasure of working with Will when undertaking a contract with Seetec. Will proved on many occasions he has an amazing ability to learn quickly in a reactive environment, he is able to communicate effectively at all levels and was at the time one of the most competent customer service administrators that I have ever worked with. Will made a conscious effort to ensure that he understood the work programme, making an effort to not only read the provider guidance, but could pretty much recite it when questions were asked!! Will was under no obligation to learn to extent he did but demonstrates his genuine passion for the job he does at the time. Will really did became the backbone of the office and was great to work with him. I would not hesitate in recommending Will as he would be an asset to any company he works for.
Colin Linton
I’ve worked closely with Will for more than three years now, in my capacity as an external examiner and assessment author/reviewer for the London Institute of Banking & Finance. Will settled into the role very quickly and soon grasped the complexities of assessments. He is very professional and highly organised, which are key attributes in his role. His communication skills are also very good. As an external to the organisation, I certainly appreciate the level of communication I have with Will as it makes me feel like a valued member of the extended LIBF team.
Mark A.
I had the pleasure of working with Will when undertaking a contract with Seetec. Will proved on many occasions he has an amazing ability to learn quickly in a reactive environment, he is able to communicate effectively at all levels and was at the time one of the most competent customer service administrators that I have ever worked with. Will made a conscious effort to ensure that he understood the work programme, making an effort to not only read the provider guidance, but could pretty much recite it when questions were asked!! Will was under no obligation to learn to extent he did but demonstrates his genuine passion for the job he does at the time. Will really did became the backbone of the office and was great to work with him. I would not hesitate in recommending Will as he would be an asset to any company he works for.
Colin Linton
I’ve worked closely with Will for more than three years now, in my capacity as an external examiner and assessment author/reviewer for the London Institute of Banking & Finance. Will settled into the role very quickly and soon grasped the complexities of assessments. He is very professional and highly organised, which are key attributes in his role. His communication skills are also very good. As an external to the organisation, I certainly appreciate the level of communication I have with Will as it makes me feel like a valued member of the extended LIBF team.
Experience
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AAT
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United Kingdom
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Accounting
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400 - 500 Employee
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Assessment Coordinator
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Aug 2021 - Present
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The London Institute of Banking & Finance
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United Kingdom
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Financial Services
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100 - 200 Employee
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Qualification Manager
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Sep 2018 - Aug 2021
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Question Bank Manager and Analyst
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Mar 2017 - Sep 2018
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Student and Customer Services Officer
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Jan 2016 - Mar 2017
Dealing with first line contact in telephone and email to customers, providing information and guidance on a variety of qualifications, memberships and products.
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Seetec
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United Kingdom
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Education Administration Programs
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500 - 600 Employee
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Customer Service Advisor
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Oct 2014 - Dec 2015
Working for Employment skills and training provider Seetec in Maidstone, as First Point of contact on the Community Work Programme. Updating all client details on computing systems, passing on relevant information and queries to relevant staff members. Developing client CV's and running workshops. Working for Employment skills and training provider Seetec in Maidstone, as First Point of contact on the Community Work Programme. Updating all client details on computing systems, passing on relevant information and queries to relevant staff members. Developing client CV's and running workshops.
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GlobalData Plc
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United Kingdom
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Information Services
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700 & Above Employee
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Sales Executive
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Aug 2014 - Oct 2014
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Canterbury Christ Church University
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United Kingdom
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Higher Education
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700 & Above Employee
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Tempshop Associate
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Jun 2013 - Sep 2013
• Representative roles during Open days at Canterbury Christ Church University, which required high standard of presentation, answering a diverse and varied number of questions from perspective students regarding the university, and a wide knowledge of the university.• Leading campus tours, which had groups of 8-15 students and parents, showing them around the campus and off-campus facilities by myself. This involved a wide knowledge of the university, good time-delegation in the tour and responsibility over the group.• Working in the Admissions department during the Clearing and A-level results period, which involved taking and making phone calls, filing tasks and task delegation.
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Michael Wisher Team Support
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United Kingdom
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Hospitality
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1 - 100 Employee
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Associate
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May 2012 - May 2013
• Silver service waiting at exclusive high-end events including Royal Ascot and the Olympics. • High level of customer service and professionalism• Team leading groups of 4-8 covering 80 guests, which included role designation and team organization during shifts from 6-12 hours• Fast paced retail bad and food services, in preparation, and cash register (card and cash payments) • Silver service waiting at exclusive high-end events including Royal Ascot and the Olympics. • High level of customer service and professionalism• Team leading groups of 4-8 covering 80 guests, which included role designation and team organization during shifts from 6-12 hours• Fast paced retail bad and food services, in preparation, and cash register (card and cash payments)
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Education
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2011 - 2014
Canterbury Christ Church University
Bachelor's Degree, History -
2009 - 2011
Luton Sixth Form College
A-Levels, History, English Literature, Music
Community
