William Coles
Technical Analyst at Horizon Software International, LLC.- Claim this Profile
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Bio
Sheila Greenfield MBA Concentration in Innovation Mgmt
I worked with Bill years ago in a side business doing SEO, Website Promotion and Content Creation. He is an invaluable technical go-to person. He's very professional and personable. He knows how to communicate and assess client's needs. I've seen him pull a lot of people's bacon out of the fire. I recommend him wholeheartedly!
Sheila Greenfield MBA Concentration in Innovation Mgmt
I worked with Bill years ago in a side business doing SEO, Website Promotion and Content Creation. He is an invaluable technical go-to person. He's very professional and personable. He knows how to communicate and assess client's needs. I've seen him pull a lot of people's bacon out of the fire. I recommend him wholeheartedly!
Sheila Greenfield MBA Concentration in Innovation Mgmt
I worked with Bill years ago in a side business doing SEO, Website Promotion and Content Creation. He is an invaluable technical go-to person. He's very professional and personable. He knows how to communicate and assess client's needs. I've seen him pull a lot of people's bacon out of the fire. I recommend him wholeheartedly!
Sheila Greenfield MBA Concentration in Innovation Mgmt
I worked with Bill years ago in a side business doing SEO, Website Promotion and Content Creation. He is an invaluable technical go-to person. He's very professional and personable. He knows how to communicate and assess client's needs. I've seen him pull a lot of people's bacon out of the fire. I recommend him wholeheartedly!
Credentials
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Internet History, Technology, and Security
CourseraAug, 2014- Nov, 2024
Experience
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Horizon Software International, LLC
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Software Development
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1 - 100 Employee
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Technical Analyst
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Jul 2014 - Present
Supporting K-12 proprietary software. Supporting K-12 proprietary software.
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Consultant
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May 2012 - Jul 2014
Founded and operated web design and development company. Provided consultations to assess the web site needs of clients for both commercial and personal web sites. Designed and developed web sites. Facilitated all back-end aspects for hosting through allied hosting services. Founded and operated web design and development company. Provided consultations to assess the web site needs of clients for both commercial and personal web sites. Designed and developed web sites. Facilitated all back-end aspects for hosting through allied hosting services.
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Worldpay
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United Kingdom
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Financial Services
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700 & Above Employee
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Senior Technical Analyst
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Jul 2005 - May 2012
Selected to provide technical support of credit card processing services. After two years I was chosen for the Mentor Program which increased my responsibilities to include training new hires and being a first point of contact for escalations of technical issues. I was promoted to Senior Technical Analyst for the International eCommerce Team. Responsibilities include technical integration of merchant websites to the WorldPay Payment Gateway for international accounts, multi-currency, XML troubleshooting, HTML troubleshooting, merchant account setup and configuration in back-office systems, assisting merchants with reporting tools and reconciliation of funds, training of new hires and being a first point of contact for sales inquires. Additional duties included attending weekly conference calls with Project Managers, Network Engineers and General Managers to offer feedback on product integration, communicating with PCI Compliance Team to ensure adherence to compliance standards and procedures, process mapping for the eCommerce account (US) and assisting with fraud prevention. The eCommerce team was transferred to San Francisco in February of 2012. I then joined the National Accounts Team, providing account management and support via phone and email communications to our national client base. Show less
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Verso Technologies
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Telecommunications
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1 - 100 Employee
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Technical Support Agent
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Apr 2004 - Jul 2005
Provided support for DSL, Cable, Wireless and Dial-up connections to clients in the Hospitality industry. In addition, supported and configured email applications, Internet browsers and VPN connections. Provided support for DSL, Cable, Wireless and Dial-up connections to clients in the Hospitality industry. In addition, supported and configured email applications, Internet browsers and VPN connections.
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Community
