Experience

Solar Power Pros Inc.

• United States
• Renewables & Environment
• 1 - 100 Employee

• Principal

  • Apr 2013 - Present

  Solar Power Pros specializes in residential and commercial solar energy system installations with a mission to provide responsible, renewable energy to our customers. Solar Power Pros currently provides services in the Denver, CO and the surrounding front range area. Solar Power Pros specializes in residential and commercial solar energy system installations with a mission to provide responsible, renewable energy to our customers. Solar Power Pros currently provides services in the Denver, CO and the surrounding front range area.



North Highland

• United States
• Business Consulting and Services
• 700 & Above Employee

• Senior Business Solutions Consultant

  • Apr 2013 - Mar 2014

  • Provided business and systems consultation services for a Fortune 500 financial client on a strategic transformation program that impacted operations at 23 international call centers • Consultation scope included: - Assessing client’s business and technical requirements against vendor call center desktop software capabilities, identifying gaps and coordinating solutions with client IT organization and vendor - Vendor management development and implementation responsibilities - Training, communication, maintenance and change management policy and process development • Consultation ended with successful deployment of desktop software to all client call centers



Level 3 Communications

• Telecommunications
• 700 & Above Employee

• Senior Vice President, Service Delivery

  • 2012 - 2013

  • Led a team of over 900 employees and 200 contractors responsible for delivery of all network services • Team responsible for project management, order entry, design, vendor management, provisioning and activation of all transport, data and voice services sold to North American enterprise, government and wholesale customers• Integrated 100+ delivery personnel from acquired company • Completed workflow and order entry process and systems consolidation planning and design efforts

• Vice President, Customer Service Management

  • 2010 - 2012

  • Led a team of 300+ project managers responsible for managing the service delivery and assurance relationships with over ten thousand wholesale, large enterprise and government customer accounts• Responsible for collecting customer order details, providing order status to customers, handling customer escalations and managing the end-to-end service delivery process and post-install customer care functions• Led system, process and organizational improvement efforts that increased annual install revenue by 14%

• Vice President, Network Operations

  • 2009 - 2010

  • Led a team of 250 employees responsible for infrastructure, transport, access, data and voice network monitoring and repair. Responsible for network change management governance. • Achieved the following business results: - Improved network repair time yields by 30% using clear timing targets and daily governance reviews - Decreased preventable outages by 9% by implementing a network touch program focused on quality improvements and network alarm clean-up efforts to enable proactive transport monitoring and repair - Helped enable 50% fewer customer escalations in Q1 with 12% improvement in “very satisfied” customers - Simultaneously, reduced team OPEX monthly run rate by 20%



Level 3 Communications

• Telecommunications
• 700 & Above Employee

• Vice President, Access Business Operations

  • 2007 - 2008

  • Led cross-functional operations and IT team on complex network inventory conversion program. - Partnered with IT and operational stakeholders to develop program success criteria, metrics and reporting - Hosted daily working level reviews and briefed company “C”-level executives on weekly progress • Honored with company “CEO Award” for exceptional 2008 performance on inventory conversion efforts• Overhauled Access Business Operations team and project portfolio to enable key NETEX savings efforts • Developed and implemented human capital program that helped achieve team unit OPEX and outsourcing goals

• Vice President, Switch Access Planning

  • 2006 - 2007

  • Led a Team of 60 employees responsible for voice network expansion planning and capacity management• Delivered switch routing and circuit initiatives that drove $10M of network expense savings in 2006• Addressed Switch 911 and Number Administration standing performance issues with team and process changes

• Vice President, Voice over IP (VoIP) Product Development

  • 2005 - 2006

  • Led a Team of 20 employees and contractors responsible for IT systems and network development for national voice wholesale and emergency e911 products• Aggressively managed 911 “i2” vendor to deliver service coverage to 70% of U.S. population• Renegotiated switch routing system contract tying remaining $2M of payments to accepted deliveries• Initiated strategic end office termination program to drive lower cost and higher quality voice service

• Director, VoIP Product Development

  • 2004 - 2005

  • Directed development efforts for a national, hosted VoIP service for small and medium enterprises• Directed cross-functional Team in development efforts for a $130M wholesale voice termination service - Successful program recovery and delivery of Sonus-based least cost routing voice network

• Director, DSL Network Deployment and Engineering

  • 2003 - 2004

  • Led a 12-member Team responsible for the systems engineering, capacity planning and implementation functions of a $8M MRR DSL aggregation network requiring performance recovery• Re-engineered DSL capacity management processes and metrics. Alleviated customer capacity constraints and effectively regained key customer operational confidence which enabled a service contract extension.

• Director, Switch Test and Production Support Management

  • 2003 - 2003

  • Directed a 37-member Team responsible for network functional testing, system integration testing, customer inter-operational certification, and network Tier 4 production support• Test efforts helped identify and resolve critical voice and dial-up quality issues and launch new voice platforms

• Director, Network Program and Vendor Management

  • 2002 - 2003

  • Directed a 18-member Team responsible for the process and systems development management, project management and vendor technical management functions within the network deployment organization• Following successful acquisition, conducted vendor services audit and due diligence efforts to position Level 3 for $30M+ dispute. Vendor dispute ended with successful settlement agreement and contract termination.

• Director, Switch Network Planning

  • 2001 - 2002

  • Directed a 12-member Team in the planning of local access network equipment and circuits and associated budgets for the nation’s second largest wholesale dial-up product• Evaluated M&A candidate network architectures and costs for potential integration into Level 3 network • Led significant network expansion project tripling the network access footprint in a 10-month period• Recognized with company “Circle of Excellence” award for outstanding 2002 job performance

• Project Manager, Voice Services

  • 1999 - 2001

  • Managed cross-functional Team in launching of national long distance voice termination service



United States Air Force

• United States
• Defense and Space Manufacturing
• 700 & Above Employee

• Program Manager, Information Systems Development

  • 1997 - 1999

  • Program lead of a 120+ member team in the development and delivery of a $100M satellite control system• Directed $25M test program to on-time completion - resulted in successful delivery and operational acceptance of $130M satellite control system• Prevented a $1.5M schedule impact by automating test review and results processes• Recognized and implemented reuse of $2M in ground system resources between programs• Created business plan for transition from mainframe to client/server information system• Produced system requirements and use cases with customer, participated in architecture development, evaluated trade-off analyses, reviewed object-oriented system models, and led sustainment planning • Chaired 20-member team in the architectural evaluation of 13 information systems for potential reuse

• Project Manager, Satellite Support Systems Acquisition

  • 1993 - 1997

  • Managed development and sustainment projects for a worldwide, multi-billion dollar satellite communications network comprised of various information systems • Assessed software discrepancy reports, prioritized needs against available program budget and schedule, prepared and coordinated requirement statements and implementation plans, and contracted developments • Evaluated systems engineering and cost segments of $270M contracting effort - isolated and resolved deficiencies with contractor prior to award • Led $1.3M system development effort from requirements collection to operations in 5 months• Implemented $12.5M information system development project on schedule and budget• Recognized as the top junior performer of 250-member program office for program management successes