Experience

WellStar

• Germany
• Wellness and Fitness Services
• 100 - 200 Employee

• Senior Application Analyst

  • May 2017 - Present



Ricoh USA, Inc.

• United States
• Information Technology & Services
• 700 & Above Employee

• Application Support Engineer

  • 2016 - 2016

  Ricoh Application Support Helpdesk 2016 Ricoh USA Inc. Tucker, GA Application Support Engineer • Provide technical phone support for a variety of applications related to third party products for Ricoh customers. • Provided support for all Ricoh service technicians doing on site support for all Ricoh hardware. • Responsible for follow-up and escalation of issues that required specialist support. • Responsible for ticket tracking, follow-up and prioritization.



Milestone Systems, Inc.

• United States
• Computer Networking
• 1 - 100 Employee

• Security Operations Engineer

  • Apr 2014 - Jun 2015

  SOC Administrator 2014-2015 Milestone Systems Inc. Marietta, GA SOC Administrator • Provide information security reporting, including security metrics as required. • Responsible for answering and resolving any issues that arose either via email or phone. • Accurate and rapid response to security events. • Work in a rotational 24/7 SOC environment. • Maintain up-to-date knowledge of the IT security industry, including awareness of new or revised security solutions, improved security processes, and the development of new attacks and threat vectors.



McKesson Health Solutions

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Application Support Analyst IV

  • 2008 - 2013

  Top tier support for McKesson Document Imaging Solutions that included phone support as well as travel to customer’s site. • Implemented document imaging in all 43 McKesson medical billing offices across the Unites States that saved the company over $2.3 million in paper and storage costs per year. • Extensive regression testing for all system upgrades and provided solutions for issues that occurred after upgrades were implemented. • Provided support for all scanners in use by McKesson Document Imaging Solutions (Fujitsu 5900, 5950, 6670 and 6110.). • Supported the ImageNow document imaging server. • Created and updated JAVA Script and VB Script to customize user interface to the document imaging software. • Helped drive direction of new technologies to be used in future document imaging projects. • Created training materials (Manuals, PowerPoint presentations, survey’s and stand alone self training audio and video), that were used in training over 2000+ employees in the use of McKesson’s document imaging solution ImageNow. • Instructed over 200+ training classes in person as well as live streaming webinars. • Created documentation for training users in the operation and maintenance of all scanners used for document imaging. • Trained over 100+ users in the operation and maintenance of the scanners. • Installed and configured all software necessary for scanner operation on attached workstation’s including ImageNow software as well as Kofax drivers. • Created XCEL spreadsheets that were used to generate barcode coversheets for medical billing batches.



Convergent

• United States
• Advertising Services
• 1 - 100 Employee

• PRN Helpdesk Associate

  • Mar 2007 - May 2008

  Level 1 and 2 support for multiple media distribution systems for retailers such as Wal-Mart, Best Buy, Circuit City, Costco, Albertsons, ShopRite, Pathmark, Shaw’s and others. • Responsible for generating reports for Call Center performance metrics. • Provided level 1 support for Network Operations preventative maintenance. • Excellent knowledge of all systems supported. • Performed the duties of Team Lead when the situation was warranted. • Lead training and implementation of new call logging systems, as well as training for new multimedia rollouts.



Kaplan Higher Education

• United States
• Higher Education
• 200 - 300 Employee

• Document Management System Administrator

  • 2004 - 2006

  Administered ImageNow Document Imaging system for enterprise of over 5000 users.• Created and maintained document workflows in support of student processing, according to Department of Education regulatory requirements.• Specification, installation, and management of distributing scanning and document management solution for enterprise environment.• Upgrade and testing of all new document imaging systems and equipment for enterprise environment.• Training of helpdesk support personnel in the maintenance and management of document management system.• Integration of ImageNow System into Accounts Payable system using Java Script.• Documentation for training purposes related to ImageNow, Active Directory, and Server Operating System Installation. • Troubleshooting of TCP/IP networks in support of distributed scanning solutions as well as support of workstation connectivity to enterprise Active Directory domain.

• Junior Network Administrator

  • 2003 - 2004

  On-site installation of new networks conforming to corporate standards for 75 colleges and universities around the country.• Build and shipment of standardized rack configurations including new servers, switches and firewalls to over 75 colleges and universities.• Implementation support and troubleshooting for migration of over 5000 user accounts from 60 independent domains to a single Active Directory.



Gain Systems Inc.

• Atlanta, GA

• Network Support and Systems Technician

  • 2001 - 2003

  Network Support and Systems Technician • Worked directly with the Georgia National Guard as a Support Technician, providing support for all administrative computer systems including: Workstations, Field Laptops, Switches, Routers and Network Systems. • Spent time in Arkansas working with the Arkansas National Guard to update and streamline their network infrastructure state wide. Network Support and Systems Technician • Worked directly with the Georgia National Guard as a Support Technician, providing support for all administrative computer systems including: Workstations, Field Laptops, Switches, Routers and Network Systems. • Spent time in Arkansas working with the Arkansas National Guard to update and streamline their network infrastructure state wide.



Carreker-Antinori Inc.

• Atlanta, GA

• New Systems Implementation and Support Technician

  • 1998 - 2001

  • Installed, configured, and supported all new hardware systems for banking institutions in the United States and Canada. • Traveled extensively to all client locations to install and support software / hardware. • Installed and configured O/S 2 and Microsoft NT 4.0 Operating Systems, OSC/OSM Optical Storage Software and Oracle databases in support of Carreker-Antinori’s primary banking applications. • Installed, configured, and supported all new hardware systems for banking institutions in the United States and Canada. • Traveled extensively to all client locations to install and support software / hardware. • Installed and configured O/S 2 and Microsoft NT 4.0 Operating Systems, OSC/OSM Optical Storage Software and Oracle databases in support of Carreker-Antinori’s primary banking applications.