Experience

KaVo Kerr

• United States
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Technical Support Representative

  • Feb 2019 - Present



Northside Hospital

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Cerner Command Center Support

  • Oct 2018 - Nov 2018

  I helped existing Help Desk Agents with processing Incidents within ServiceNow such as Cerner and STAR account unlocks, password resets.



The Home Depot

• United States
• Retail
• 700 & Above Employee

• Level 2 Non-Store Support Technician at The Home Depot

  • Nov 2017 - Aug 2018



Virtucom, Inc.

• Computer Repair Technician

  • Jul 2017 - Nov 2017



OpenText

• Canada
• Software Development
• 700 & Above Employee

• Technical Support

  • Apr 2011 - Feb 2017

  I provided technical and customer support over the telephone, email and chat for OpenText’s software applications such as Fax2Mail and MyPortal. In addition, I created trouble tickets for our Tier 2 support team using Remedy IT Service Management Suite.



CGS (Computer Generated Solutions)

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Technical Support Representative

  • Feb 2008 - Apr 2011

  I provided telephone technical support for IBM and Lenovo customers for laptop and desktop computers in Canada for issues such as system boards, video cards, hard drives, monitors, memory, docking stations, power supplies, wireless, and Ethernet networking issues. In addition, I provided customers telephone support for other issues such as warranty entitlement information, repair depot status, customer replaceable unit deliveries, and technician field dispatch information.



Georgia Department of Community Health

• United States
• Government Administration
• 300 - 400 Employee

• Data Entry Clerk

  • 2006 - 2007

  I updated Medicaid records using a variety of databases such as Medicaid Management Information Systems, Georgia Health Partnership Stored Information Retriever and checked the accuracy of data and correct any errors, inconsistencies, and/or missing data such as Federal Tax ID, Medicaid/Provider License, and Taxonomy numbers.