William (Bill) Smith

Technical Support Analyst at Spirion
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Contact Information
us****@****om
(386) 825-5501
Location
Greater Tampa Bay Area, US

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Bio

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Credentials

  • Become a CompTIA A+ (220-1001 and 220-1002) Certified Technician
    LinkedIn
    Aug, 2019
    - Nov, 2024
  • CompTIA A+ (220-1002) Cert Prep 6: Networking, Security, and More
    LinkedIn
    Aug, 2019
    - Nov, 2024
  • CompTIA A+ (220-1002) Cert Prep 7: Portable Computing
    LinkedIn
    Aug, 2019
    - Nov, 2024
  • CompTIA A+ (220-1002): Cert Prep 5 Troubleshooting Operating Systems
    LinkedIn
    Aug, 2019
    - Nov, 2024
  • CompTIA A+ (220-1002): Cert Prep 8 Security and Organization
    LinkedIn
    Aug, 2019
    - Nov, 2024
  • CompTIA A+ (220-1001 and 220-1002) Cert Prep: The Basics
    LinkedIn
    Jul, 2019
    - Nov, 2024
  • CompTIA A+ (220-1001) Cert Prep 10: Printers
    LinkedIn
    Jul, 2019
    - Nov, 2024
  • CompTIA A+ (220-1001) Cert Prep 1: The Basics
    LinkedIn
    Jul, 2019
    - Nov, 2024
  • CompTIA A+ (220-1001) Cert Prep 4: Storage and Peripherals
    LinkedIn
    Jul, 2019
    - Nov, 2024
  • CompTIA A+ (220-1001) Cert Prep 5: Display Technologies
    LinkedIn
    Jul, 2019
    - Nov, 2024
  • CompTIA A+ (220-1001) Cert Prep 6: Physical Networking
    LinkedIn
    Jul, 2019
    - Nov, 2024
  • CompTIA A+ (220-1001) Cert Prep 7: Understanding Networking
    LinkedIn
    Jul, 2019
    - Nov, 2024
  • CompTIA A+ (220-1001) Cert Prep 8: Internet and the Cloud
    LinkedIn
    Jul, 2019
    - Nov, 2024
  • CompTIA A+ (220-1001) Cert Prep 9: Portable Computing
    LinkedIn
    Jul, 2019
    - Nov, 2024
  • CompTIA A+ (220-1001): Cert Prep 2 Microprocessing and RAM
    LinkedIn
    Jul, 2019
    - Nov, 2024
  • CompTIA A+ (220-1001): Cert Prep 3 Core Hardware
    LinkedIn
    Jul, 2019
    - Nov, 2024
  • CompTIA A+ (220-1002) Cert Prep 1: Getting Started
    LinkedIn
    Jul, 2019
    - Nov, 2024
  • CompTIA A+ (220-1002) Cert Prep 2: Implementation Considerations
    LinkedIn
    Jul, 2019
    - Nov, 2024
  • CompTIA A+ (220-1002) Cert Prep 4: Command-Line Interface and Scripting Languages
    LinkedIn
    Jul, 2019
    - Nov, 2024
  • CompTIA A+ (220-1002): Cert Prep 3 Windows and More
    LinkedIn
    Jul, 2019
    - Nov, 2024
  • CompTIA Network+ (N10-007) Cert Prep: 2 The Physical Network
    LinkedIn
    Jul, 2019
    - Nov, 2024
  • Learning System Center Configuration Manager
    LinkedIn
    Jul, 2019
    - Nov, 2024
  • PowerShell 5 Essential Training
    LinkedIn
    Jun, 2019
    - Nov, 2024
  • Windows 10: Advanced Troubleshooting for IT Support
    LinkedIn
    Jun, 2019
    - Nov, 2024
  • CompTIA A+ ce Certification
    CompTIA
    Aug, 2019
    - Nov, 2024
  • William Smith
    Novell

Experience

  • Spirion
    • United States
    • Software Development
    • 1 - 100 Employee
    • Technical Support Analyst
      • Oct 2019 - Present

  • UnitedHealth Group
    • Hospitals and Health Care
    • 700 & Above Employee
    • Tech Support Analyst
      • Aug 1996 - Feb 2019

      Tech Support Analyst, Jan 2017 – Feb 2019Tampa, FLAnswer user inquiries regarding computer software or hardware operation to resolve problems.Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.Oversee the daily performance of computer systems.Refer major hardware or software problems or defective products to vendors or technicians for service.Develop training materials and procedures.Train technicians and users in the proper use of hardware or software.Hire, supervise, and direct workers engaged in special project work, problem solving, monitoring, and installing data communication equipment and software.Tech Support Consultant, April 2007 – Jan 2017Elkridge, MD and Tampa, FLOversee the daily performance of computer systems.Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.Senior PC/LAN Analyst, Lead Technology Support Analyst, Aug 1996 – April 2007Baltimore, MD, Bethesda, MD, Tyson Corner, VA and Elkridge, MDConfigure and define parameters for installation or testing of local area network (LAN), wide area network (WAN), hubs, routers, switches, controllers, multiplexers, or related networking equipment.Configure security settings or access permissions for groups or individuals.Document network support activities.Identify the causes of networking problems, using diagnostic testing software and equipment.Troubleshoot network or connectivity problems for users or user groups.Back up network data.Analyze network data to determine network usage, disk space availability, or server function.

  • Ohio Legislative Service Commission
    • United States
    • Government Administration
    • 1 - 100 Employee
    • Network Administrator
      • Jan 1994 - Jul 1996

  • Sarcom
    • Network Technician
      • Jan 1990 - Jan 1994

  • US Navy
    • United States
    • Armed Forces
    • 700 & Above Employee
    • Fire Control Technician (E-6)
      • May 1983 - May 1989

      USS John F. Kennedy CV-67 USS John F. Kennedy CV-67

Education

  • John F. Kennedy
    High School Diploma
    1978 - 1981

Community

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