Experience

Galesburg Cottage Hospital

• United States
• Hospitals and Health Care
• 1 - 100 Employee

• PBX Operator

  • Jul 2017 - Present



KellyConnect | Contact Center Solutions

• Advisor



Robert Half & Associates

• Loan Servicing Specialist

  • Aug 2009 - Feb 2010

  My duties included, reviewing loan modification requests for accuracy and consistency, assigning the modification to a negotiator based on the lender type, and occasionally reviewing similar documents for short sale and deed in lieu requests. My duties included, reviewing loan modification requests for accuracy and consistency, assigning the modification to a negotiator based on the lender type, and occasionally reviewing similar documents for short sale and deed in lieu requests.



Paychex, Inc

• Payroll Specialist

  • Oct 2006 - Apr 2009

  My responsibilities included; accurately processing payroll, helping client with adjustments, garnishments, and reimbursements. I served a client base of 250 client and approximately 3,000 employees. I was also responsible for any tax form amending, billing inquiries and general account maintenance. My responsibilities included; accurately processing payroll, helping client with adjustments, garnishments, and reimbursements. I served a client base of 250 client and approximately 3,000 employees. I was also responsible for any tax form amending, billing inquiries and general account maintenance.



Regency

• Real Estate
• 200 - 300 Employee

• Front Desk Agent/PBX Operator Hyatt

  • Mar 2006 - Sep 2006

  Responsible for assisting guests with check in/check out, directing calls throughout the property, scheduling shuttle service, wake up calls and arranging luggage assistance. Responsible for assisting guests with check in/check out, directing calls throughout the property, scheduling shuttle service, wake up calls and arranging luggage assistance.



WHEC-TV

• News Studio Intern

  • Feb 2004 - Apr 2005

  As a studio intern, my primary duty was to operate the studio camera for 5, 6, and on occasion 11pm newscasts. I also performed mic checks, operated the TelePrompTer system, and assisted with creating box graphics. As a studio intern, my primary duty was to operate the studio camera for 5, 6, and on occasion 11pm newscasts. I also performed mic checks, operated the TelePrompTer system, and assisted with creating box graphics.



Monroe Community College

• United States
• Higher Education
• 700 & Above Employee

• Public Address Announcer

  • Nov 2003 - Apr 2005

  As the Public Address Announcer for the Men's and Women's basketball teams at MCC, my duties were to introduce the starting lineups and coaches for each team, keep the fans informed about the game, and make general announcements concerning raffles, contest, and other announcements as necessary. As the Public Address Announcer for the Men's and Women's basketball teams at MCC, my duties were to introduce the starting lineups and coaches for each team, keep the fans informed about the game, and make general announcements concerning raffles, contest, and other announcements as necessary.



Prudential Financial

• United States
• Financial Services
• 700 & Above Employee

• Call Coach

  • Jan 1998 - Sep 2001

  To train service representatives in proper call handling, customer assisting techniques, and also assist customers and agents with policy changes, billing inquiries, service questions, in an in-bound call center. To train service representatives in proper call handling, customer assisting techniques, and also assist customers and agents with policy changes, billing inquiries, service questions, in an in-bound call center.