Experience

Steinway & Sons

• Music

• Technical Services and Retail Operations Administrator

  • Jan 2013 - Present

  Assist in the management of Technical Services department including logging of hours, monitoring budgets for repair jobs and motivating team members to create a positive work environment. Work with the Technical Services Manager to develop growth in servicing work through targeted marketing and by indentifying dormant accounts. Quoting and scheduling for the servicing of customer pianos both on site and at Repair Centre. Arrange and coordinate piano moves with external transport agents and manage stock inventory. Liaise with retail sales personnel and customers to arrange date and time of delivery with customers and external transport agents. Reviewing sold pianos prior to delivery to ensure that product quality complies with terms of sale and meets customer expectations.



Self Employed

• Real Estate
• 1 - 100 Employee

• Freelance Composer, Musician & Sound Engineer

  • Aug 2011 - Present

  Freelance composer and musician working on various musical projects. Freelance composer and musician working on various musical projects.



Dixons Retail

• United Kingdom
• 1 - 100 Employee

• Computer Support Technician

  • Aug 2011 - Dec 2012

  Trained colleagues on new equipment and processes. Set up new computers and resolved hardware /software issues. Liaising with repair centres and distributors whilst tracking both repairs and failed collections/deliveries to ensure all repairs are carried out efficiently. Carry out weekly audits to ensure sure all records are up to date. Trained colleagues on new equipment and processes. Set up new computers and resolved hardware /software issues. Liaising with repair centres and distributors whilst tracking both repairs and failed collections/deliveries to ensure all repairs are carried out efficiently. Carry out weekly audits to ensure sure all records are up to date.



Leeds College of Music

• United Kingdom
• Education Administration Programs
• 1 - 100 Employee

• Studio Assistant

  • Mar 2011 - Jun 2011

  Opening and closing studios in the mornings and evenings whilst confirming studio bookings with students. Maintaining the log of equipment that has been loaned out throughout the day and overnight. Opening and closing studios in the mornings and evenings whilst confirming studio bookings with students. Maintaining the log of equipment that has been loaned out throughout the day and overnight.