IT Support Technician

• Oct 2016 - Present

* Manage computers and users in a Windows 7 / Windows 10 Active Directory domain * Manage Group Policy, Local Security Policy and file permissions in a Server 2012 domain * Implement patches and corrective actions needed to mitigate security risks and vulnerabilities * Maintain, analyze, and troubleshoot hardware, software, and computer peripherals * Set up / configure all hardware / software on servers, desktops, laptops, printers, and routers * Perform nightly server backups and maintain correct weekly backup rotation * Install Ethernet network and phone cabling as needed * Install network equipment (routers, switches, bridges, etc.) as required * Test Wi-Fi networks campus wide on a daily basis * Ensure that all requests and support tickets requiring follow-up work and / or calls are resolved * Provide technical support to end users and guests * Test, update, and clean PCs, laptops, and other related hardware * Perform other duties specified by manager as needed Show less

Student

• Jan 2010 - May 2013

IT Manager

• Apr 2007 - Jun 2009

* Managed and maintained a Server 2003 / Windows XP Client-Server infrastructure * Upgraded campus-wide systems to a Server 2008 / Windows 7 Active Directory domain * Managed users, computers, Group Policy and file / directory permissions using Active Directory * Configured and maintained Microsoft Exchange Server 7 for domain users * Managed Windows updates for domain users using Group Policy and WSUS * Configured and imaged company servers, desktops, and laptops with company standard applications and settings * Assisted with the installation and implementation of a VOIP company-wide installation * Managed systems and devices in a mental health facility under HIPAA regulations ensuring document security and backup * Maintained ongoing technological aspects of the company including desktop support, PC, laptop and printer repair * Provided user support for Windows workstations on all issues regarding hardware and software applications Show less

Computer Programmer

• Oct 2005 - Aug 2006

Wrote, coded, tested, and debugged applications and reports implementing AcuCOBOL and Microsoft Visual Basic in a Windows XP programming environment Assisted in the preparation of user documentation and manuals Interacted with agency users and state data processing personnel to assure applications and reports were accurate and met user needs and state specifications Wrote, coded, tested, and debugged applications and reports implementing AcuCOBOL and Microsoft Visual Basic in a Windows XP programming environment Assisted in the preparation of user documentation and manuals Interacted with agency users and state data processing personnel to assure applications and reports were accurate and met user needs and state specifications

Broadband Data Technician

• Oct 2004 - May 2005

Performed installation of residential and business customer's Internet service and networks Troubleshoot and repair of Internet service connections from cable tap to customer's modem Setup and troubleshoot IP address configuration on customer computers and routers Performed installation of residential and business customer's Internet service and networks Troubleshoot and repair of Internet service connections from cable tap to customer's modem Setup and troubleshoot IP address configuration on customer computers and routers

Sales Clerk / Computer Technician

• Oct 2003 - Oct 2004

Performed software, hardware, operating system upgrades and computer repair Answered technical questions regarding electronics, computer equipment, and computer repairs Offered suggestions to customers regarding purchases to achieve desired results Performed software, hardware, operating system upgrades and computer repair Answered technical questions regarding electronics, computer equipment, and computer repairs Offered suggestions to customers regarding purchases to achieve desired results

Computer Programmer II / Systems Support

• Jan 2001 - Jan 2003

Provided system support for university programming and design teamsMaintained team workstations and departmental serversPerformed and monitored daily backups using Veritas Backup ExecCreated and maintained web sites and SQL server databasesResearched, gathered quotes, and offered recommendations regarding hardware and software purchasesEducated users and clients on the correct use of programs and systems

Computer Programmer II

• Jan 1999 - Jan 2001

Wrote, coded, tested, and debugged computer programs in Visual Basic, Access, and HTML for university departments, local government agencies, and businessesResearched technical issues and problems in software and programming and offered solutions to programming team and managementIdentified and resolved system software and hardware problemsPerformed maintenance and upgrades on department workstations and servers

Computer Programmer

• Jan 1995 - Jan 1999

Wrote, coded, tested, and debugged computer programs in COBOL and RPG on an AS/400 system for county services and university departmentsDesigned and printed reports for county government officesPrepared flowcharts and block diagrams to illustrate programs or proceduresAssisted in the preparation of user documentation and manualsInteracted with users and data processing personnel to assure applications met user needs