Experience

Omega Systems

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Help Desk Support Technician

  • May 2022 - Jul 2022

  Reading, PA Provide first line support through desk-side, remote, and local office support services Identify opportunities to improve the knowledge base and increase the rate of first line resolution Follow documented processes for incident management and request fulfillment Provide guidance and direction for escalated service issues Hardware, Software Troubleshooting



Maid to Perfection of Lancaster

• United States

• Manager

  • Jan 2001 - Mar 2022

  Lancaster, PA •Deployed Windows and Linux installations and upgrades in virtual and physical environments. •Administered local group policies and user accounts •Configured network environment, routers, switches, wireless access, network printers •Scheduled continuous image and incremental backups, and backup testing •Troubleshot and repaired corrupted user profiles, browser settings, network connectivity •Troubleshot and corrected malfunctioning Windows services, system settings •System… Show more •Deployed Windows and Linux installations and upgrades in virtual and physical environments. •Administered local group policies and user accounts •Configured network environment, routers, switches, wireless access, network printers •Scheduled continuous image and incremental backups, and backup testing •Troubleshot and repaired corrupted user profiles, browser settings, network connectivity •Troubleshot and corrected malfunctioning Windows services, system settings •System restoration from backup after critical failure. •Malware remediation and protection •Troubleshot various hardware malfunctions for replacement or repair •Assembled workstations •Employee onboarding, training, team management •Scheduled services for clients based on availability, team travel, incorporating contingency plans to ensure complete provision of services to maximize efficiency, and reduce risk exposure •Requisitioned equipment and supplies, maintained inventory •Local, state and federal law compliance regulating labor, taxes and payroll •120+ concurrent client management with telephone and in-person contact Show less



Saft America

• Laboratory Technician

  • Mar 1998 - Oct 2000

  Cockeysville, Maryland, United States Research assistant, high power lithium ion battery chemistry and applications