Experience

Bridgeport Rescue Mission

• United States
• Individual and Family Services
• 1 - 100 Employee

• Sr IT Support

  • Jan 2023 - Present



Southern Westchester BOCES

• United States
• Education Management
• 200 - 300 Employee

• Systems Engineer I

  • Aug 2021 - Jan 2023

  Member of an Systems Team for a Managed Service Provider • Domain Administrator in Active Directory • Global Administrator in Azure Active Directory • VMware VSphere Web Client 7.0.3 • Managed nodes in Orion SolarWinds • Assign access using templates in Manage Engine AD Manager Plus • Global Administrator in Microsoft Office 365 • Remote Access using Goverlan Reach Console version 10.1.2.1085 • Updated iDRAC firmware on Dell PowerEdge M640 using Dell OpenManage Enterprise • Super Admin role in Google Workspace portal • Executed commands in Google Apps Manager • Administrator in Jamf Pro 10.43 creating Policies, Configuration Profiles, and Smart groups



LifeBridge Community Services, Inc.

• United States
• Mental Health Care
• 1 - 100 Employee

• System Engineer

  • Feb 2015 - Jan 2021

  Member of an Infrastructure Team • Implemented Ring Central cloud based VOIP telephony system to replace existing in-house Avaya system • Managed 40+ servers, 300+ VMs via VMware VSphere and Citrix Studio • Created new Windows 10 VDI images and deployed it via Delivery Group in Citrix Studio • Provided SQL database administration including upgrades and database migration • Domain Administrator in Active Directory • Managed Microsoft O365 suite via Admin portal • Led project to migrate email system from Google Gmail to Microsoft O365 using BitTitan • Migration, deployed and administration of Dell Wyse thin clients in Citrix environment • Managed users accounts in Electronic Health Record portal • Super Admin role in Google Workspace portal • Deployed mobile devices and set up workstations for mobile COVID-19 testing station



Foundation Source

• United States
• Financial Services
• 100 - 200 Employee

• End User Support Technician

  • Aug 2012 - Dec 2014

  Member of an Infrastructure Team • Participated in a rotating on-call system support. Provided after hour support for Tier 1 and 2 to resolved application and network issues • Implemented and managed WSUS to push MS updates to all workstation and laptops on a monthly basis. • Provisioned and configured mobile devices ranging from Blackberries, Andriod and iPhones. Managed Blackberries via BES and utilized Mobile Iron to manage all Andriod and iPhone devices. • Provided support for all AV and Video Conferencing setups via LifeSize. Prior to conference, remoted in and tested audio and video to ensure equipment are in working order. • Monitored all incoming tickets via iSupport ticketing system. Took ownership of any local site tickets and provided escalation assistance to other technician that supported remote sites. • Managed varies projects for many departments and also the Liaison for vendors specific to the project. • Provided Tier 3 support for 3800+ employees including C level executives. Utilized a wide range of remote tools to provide support from RDP, VNC, Bomgar, WebEx



PRESIDIO

• Lewisville, Texas

• IP Telephony Technician

  • Jun 2012 - Jul 2012

  Member of a Cisco VoIP Telephony Team • Documenting Excel Spreadsheet with current phone numbers for migration of dialing plans • Conducting Site Survey for Bill of Materials of Cisco IP Telephony hardware Member of a Cisco VoIP Telephony Team • Documenting Excel Spreadsheet with current phone numbers for migration of dialing plans • Conducting Site Survey for Bill of Materials of Cisco IP Telephony hardware



Pitney Bowes

• United States
• Software Development
• 700 & Above Employee

• Cisco VoIP Professional

  • Jul 2011 - Jun 2012

  IP Telephony Rollout EngineerMember of a Team Deployment of Global Solution of Cisco VoIP Telephony • Cisco Unified Call Manager Administration 8.5.1.11900-21 for SCCP profiles for MACD• Cisco Unity Connection version: 8.5.1ES16.11900-16 for configuring voicemail profiles• Configuration and installation of Cisco 3900 and 2900 series routers• Conducted Site Survey for deployment of IP Telephony hardware• Cisco Call Manager Features include Extension Mobility, Automatic registration, Single Number Reach, Gateway configuration, Remote Destination Profiles• Tested and documented Cisco 3900 and 2900 router SRST Failover modes for remote offices • Troubleshoot WAN and LAN network connectivity using Low Level Design• Configured and troubleshoot CUCILync, IPhone, and Androids as SIP endpoints in CUCM• Configuration and installation of ATA 187 for analog fax lines

• IP Telephony Rollout Engineer

  • Jun 2011 - May 2012

  Member of a Team Deployment of Global Solution of Cisco VoIP Telephony • Cisco Unified Call Manager Administration 8.5.1.11900-21 for SCCP profiles for MACD• Cisco Unity Connection version: 8.5.1ES16.11900-16 for configuring voicemail profiles• Configuration and installation of Cisco 3900 and 2900 series routers with various interfaces• Conducted Site Survey for deployment of IP Telephony hardware• Cisco Call Manager Features include Extension Mobility, Automatic registration, Single Number Reach, Gateway configuration, Remote Destination Profiles• Tested and documented Cisco 3900 and 2900 router SRST Failover modes for remote offices • Troubleshoot WAN and LAN network connectivity using Low Level Design• Configured and troubleshoot CUCILync, IPhone, and Androids as SIP endpoints in CUCM



UNILEVER HPC

• Trumbull, Connecticut

• Electronic Software Deployment

  • May 2009 - Nov 2009

  • Created, updated, and maintained Microsoft System Management Server 2003 collections, advertisements, and programs. • Provided web reports and queries for reporting of clients’ health and remediation. • Monitored software deployments to ensure successful completion and complete analysis of failed deployments. • Created security groups and populated groups in Active Directory. • Created, updated, and maintained Microsoft System Management Server 2003 collections, advertisements, and programs. • Provided web reports and queries for reporting of clients’ health and remediation. • Monitored software deployments to ensure successful completion and complete analysis of failed deployments. • Created security groups and populated groups in Active Directory.



EASTMAN KODAK COMPANY

• Norwalk, Connecticut

• Infrastructure Team-Server Administrator

  • Aug 2004 - May 2008

  Install, configure, rack and maintain DELL Power Edge and IBM servers. Domain Administrator role in Window Server 2003 Active Directory. Liaised with Team Leads to deploy client hardware and software. • Created the Windows Desktop by using Norton Ghost software. Each department had its own image because of differing locations and software requirements. The images were uploaded and downloaded from the deployment server as needed. • Manage Network Backups for central and remote sites in North and South America. Selected to be Team Lead to implement network back-up software and hardware. • Built lab environment to test software and hardware before going into production. • Promoted from Desktop Support to Infrastructure Team-Server Administrator



PRUDENTIAL FINANCIAL (AMERICAN SKANDIA)

• Shelton, Connecticut

• Technical Support Specialist(Financial Company)

  • Jan 2000 - Mar 2004

  Supported Bloomberg Machines and Windows Clients in Windows 2000 Active Directory LAN. Installation, troubleshoot, maintenance, backup and rebuild of workstations utilizing Symantec Ghost software. • Recipient of M.I.T. Award for exceeding organizational standards by executing service level agreements for a rapidly expanding company. Received award within 8 months from date of hire. Supported Bloomberg Machines and Windows Clients in Windows 2000 Active Directory LAN. Installation, troubleshoot, maintenance, backup and rebuild of workstations utilizing Symantec Ghost software. • Recipient of M.I.T. Award for exceeding organizational standards by executing service level agreements for a rapidly expanding company. Received award within 8 months from date of hire.



KFORCE EMPLOYMENT

• Shelton, Connecticut

• Technical Support Consultant

  • Jan 1998 - Jan 2000

  • Rollout Consultant- Norwalk Hospital. • Web Content Analyst- ABB. • Help Desk Consultant- American Skandia. • Technical Specialist- General Electric. • Rollout Consultant- Norwalk Hospital. • Web Content Analyst- ABB. • Help Desk Consultant- American Skandia. • Technical Specialist- General Electric.