Willem Paternoster
Expert PPA's & Energiegemeenschappen at Vlaams EnergieBedrijf- Claim this Profile
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Dutch Native or bilingual proficiency
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English Full professional proficiency
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French Professional working proficiency
Topline Score
Bio
Freija Van Geel
Willem is down to earth and realistic, asks the right questions and always looks for solutions for any given problem the team has to deal with. He is respectful, very communicative towards customers, and always keeps a professional attitude. He is a pleasure to work with and an asset to any team.
An Brouns
I’ve had the privilege to work with Willem as he was consultant for our company. Willem knows the energy sector and it’s market processes very well. He’s well organised and has a good sense of planning and prioritizing. Highly client oriented, he is very attentive to the clients’ needs. In this domain his language skills are a real asset. Next to Dutch, Willem speaks French and English fluently. Willem is a serious team player. Even when work gets tough, Willem keeps up his smile and motivation, always ready to put all his energy and time to get the job done. Willem has the ability to enthuse and motivate the team he is part of. Customer or colleague, it is a pleasure to work with him. His natural positivity, his hard working attitude and the fact that he is result driven always brings exceptional results.
Freija Van Geel
Willem is down to earth and realistic, asks the right questions and always looks for solutions for any given problem the team has to deal with. He is respectful, very communicative towards customers, and always keeps a professional attitude. He is a pleasure to work with and an asset to any team.
An Brouns
I’ve had the privilege to work with Willem as he was consultant for our company. Willem knows the energy sector and it’s market processes very well. He’s well organised and has a good sense of planning and prioritizing. Highly client oriented, he is very attentive to the clients’ needs. In this domain his language skills are a real asset. Next to Dutch, Willem speaks French and English fluently. Willem is a serious team player. Even when work gets tough, Willem keeps up his smile and motivation, always ready to put all his energy and time to get the job done. Willem has the ability to enthuse and motivate the team he is part of. Customer or colleague, it is a pleasure to work with him. His natural positivity, his hard working attitude and the fact that he is result driven always brings exceptional results.
Freija Van Geel
Willem is down to earth and realistic, asks the right questions and always looks for solutions for any given problem the team has to deal with. He is respectful, very communicative towards customers, and always keeps a professional attitude. He is a pleasure to work with and an asset to any team.
An Brouns
I’ve had the privilege to work with Willem as he was consultant for our company. Willem knows the energy sector and it’s market processes very well. He’s well organised and has a good sense of planning and prioritizing. Highly client oriented, he is very attentive to the clients’ needs. In this domain his language skills are a real asset. Next to Dutch, Willem speaks French and English fluently. Willem is a serious team player. Even when work gets tough, Willem keeps up his smile and motivation, always ready to put all his energy and time to get the job done. Willem has the ability to enthuse and motivate the team he is part of. Customer or colleague, it is a pleasure to work with him. His natural positivity, his hard working attitude and the fact that he is result driven always brings exceptional results.
Freija Van Geel
Willem is down to earth and realistic, asks the right questions and always looks for solutions for any given problem the team has to deal with. He is respectful, very communicative towards customers, and always keeps a professional attitude. He is a pleasure to work with and an asset to any team.
An Brouns
I’ve had the privilege to work with Willem as he was consultant for our company. Willem knows the energy sector and it’s market processes very well. He’s well organised and has a good sense of planning and prioritizing. Highly client oriented, he is very attentive to the clients’ needs. In this domain his language skills are a real asset. Next to Dutch, Willem speaks French and English fluently. Willem is a serious team player. Even when work gets tough, Willem keeps up his smile and motivation, always ready to put all his energy and time to get the job done. Willem has the ability to enthuse and motivate the team he is part of. Customer or colleague, it is a pleasure to work with him. His natural positivity, his hard working attitude and the fact that he is result driven always brings exceptional results.
Credentials
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PRINCE2® Foundation
AXELOS Global Best PracticeSep, 2016- Nov, 2024
Experience
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Vlaams EnergieBedrijf
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Belgium
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Utilities
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1 - 100 Employee
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Expert PPA's & Energiegemeenschappen
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Oct 2022 - Present
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Business Support Switching & Invoicing
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May 2021 - Oct 2022
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Switching & Data Administrator
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Jun 2016 - May 2021
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STRAREX - Strategic Marketing Agency
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Belgium
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Advertising Services
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1 - 100 Employee
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Account Manager
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Aug 2018 - May 2021
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VIISITEAM
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Belgium
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Business Consulting and Services
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Simplifier
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May 2017 - May 2019
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Ciratum
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Netherlands
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IT Services and IT Consulting
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1 - 100 Employee
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Business Consultant
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Aug 2015 - May 2017
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Eneco Belgium
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Belgium
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Renewable Energy Semiconductor Manufacturing
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100 - 200 Employee
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Account Manager B2B
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Oct 2013 - Aug 2015
As an account manager I was responsible for the complete handling of some specific client files within the medium and large market segment. This both by telephone and e-mail.In addition to these specific customers we also served the regular business, this included:- Customer services by phone, e-mail and face to face- Billing and specific billing issues in Nexant- Dunning and collections- Contracting and sales support- Switching- Data analysis and market processingAs a customer administrator I was partly responsible for completeness, accuracy and timeliness around invoicing and several other KPI’s. The Kpi’s were achieved then greatly surpassed.
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Customer Service Agent
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Nov 2012 - Oct 2013
Face to face and telephonic customer contact, on the basis of UMAX, assist customers in both the processes "being customer" as well as "becoming customer".After two weeks of training on the Belgian energy market and the various programs I daily served customers in their various questions, this through face to face meetings, telephone and Digital customer contact. Hereby we made use of AX 2012 (UMAX of Itineris) and the different switching tools for the Belgian energy market.- Customer care & service- Internal Sales + analyzing competitors offers- Move + contracting- Dunning & collections- Billing issues and implementing market corrections - Retention and loyalty projects
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Education
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2007 - 2011
UC Leuven-Limburg
Bachelor's degree, Business Management, Marketing -
2011 - 2012
Vrije Universiteit Brussel
Postgraduate, Sports, Economics and Management
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