Experience

Pontis

• IT Services and IT Consulting
• 1 - 100 Employee

• Solutions Architect

  • Jul 2018 - Present



metaWEAVE Consulting

• South Africa
• IT Services and IT Consulting
• 1 - 100 Employee

• Senior Systems Engineer

  • Aug 2007 - Jun 2018

  • Proficient BMC Remedy ITSM and ARS developer (7.x, 8.x and 9.x) • BMC Remedy ITSM and ARS (7.x, 8.x and 9.x) super user. • Proficient in configuring, administering and supporting BMC Remedy ITSM and all supporting Foundation Data, which includes Asset Management, Incident Management, Change Management, Problem Management, Task Management, Service Level Management and Email Engine. • Service Request Management (SRM) implementation, customization, configuration and support. • Integrate various systems with BMC Remedy Incident Management (ITSM HEAT, SAP Solution Manager, BMC Remedy and Solve Direct). • Customized and integrated BMC’s BEM for multi tenancy. • Reporting experience with Crystal Reports. • Approval Server configuration and support. • Proficient at troubleshooting and do fault finding BMC Remedy ITSM and Custom Remedy implementations. • Identify and propose solutions to business requirements and challenges. • Proficient in communicating technical information to non-technical audience, and business concepts and information to a technical audience. • Experienced in writing of management and operational reports in Crystal Reports and BMC Smart Reporting. • Excellent time management and communication skills. • Gather, plan, analyse and document business requirements and technical documentation. • Knowledge of large service desks and processes and the whole ITIL concept surrounding it. Show less



Gijima

• South Africa
• IT Services and IT Consulting
• 700 & Above Employee

• Consulting as a Systems Engineer

  • Jan 2008 - Jul 2013

  Consulting as a Remedy Developer at Gijima through Metaweave. Consulting as a Remedy Developer at Gijima through Metaweave.