Systems Engineering Team lead

• Apr 2022 - Present

ICT Systems Engineer

• Dec 2021 - Apr 2022

Technical Services Manager

• Jan 2021 - Dec 2021

Managing a Technical support team from a Technical Escalation, Customer Support and Managerial Role. Conversion, design and maintenance on client networks and virtual infrastructure including Cloud Services. Azure Design and deployment. Managing a Technical support team from a Technical Escalation, Customer Support and Managerial Role. Conversion, design and maintenance on client networks and virtual infrastructure including Cloud Services. Azure Design and deployment.

Technical Services Manager (North)

• Jan 2019 - Dec 2020

3rd Line Escalation point for a team that supports networks countrywide. AD, Azure AD and server support specialization. Some SAP and Firewall / WAN link support. Sophos Firewalls and AV, Fortigate, Microsoft Silver Partner Support of Teams, Office and Email for over 1000 users. Network design and growth for clients, policy design and application from AV to Firewall access also encompassing process flow of documentation and standardization across clients. 3rd Line Escalation point for a team that supports networks countrywide. AD, Azure AD and server support specialization. Some SAP and Firewall / WAN link support. Sophos Firewalls and AV, Fortigate, Microsoft Silver Partner Support of Teams, Office and Email for over 1000 users. Network design and growth for clients, policy design and application from AV to Firewall access also encompassing process flow of documentation and standardization across clients.

Acting MD

• Apr 2018 - Dec 2018

Application and Hardware support for Server, networking and Laptops. Assisting Senior management with workshop management, reporting and payment duties. Application and Hardware support for Server, networking and Laptops. Assisting Senior management with workshop management, reporting and payment duties.

Steel Fabricator

• Jun 2017 - Mar 2018

Steel and Aluminium fabrication, structure assembly. Steel and Aluminium fabrication, structure assembly.

Infrastructure Analyst

• Jun 2015 - Oct 2016

Senior Engineer for other Technical staff to use as a resource towards laptop, desktop and Server repair hardware and software. Network design and maintenance, as well as Fusion technical support for the region. Used as sole support for key customer sites to improve professional relationships and to maintain small to medium sized networks. Senior Engineer for other Technical staff to use as a resource towards laptop, desktop and Server repair hardware and software. Network design and maintenance, as well as Fusion technical support for the region. Used as sole support for key customer sites to improve professional relationships and to maintain small to medium sized networks.

Infrastructure Technician

• Oct 2009 - Nov 2014

Application and Infrastructure Support, local and Internationally. Covering most major Timezones. Sole care of new VM builds in all datacenters for a time, sole application support for a number of packages. Heavy reliance on VMWare and AD. Varied projects assisting in creation of global policy adhering to SOX, POPI and ISO 27001. Currently Assisting as technical resource for new global technical pathways, hardware and software, design of solutions for the business inclusive of cloud technologies.

IT Analyst

• 2002 - 2008

ICSL / Harringey Accord IT support moved to be employed by Head office Accord PLC in Welwyn Garden City. Role changed to provide 1st, 2nd and 3rd line support for 9 Operating Companies in 12 Sites, for the South East UK, working alongside one other Analyst encompassing approximately 400 + users using fully published citrix desktops. ICSL / Harringey Accord IT support moved to be employed by Head office Accord PLC in Welwyn Garden City. Role changed to provide 1st, 2nd and 3rd line support for 9 Operating Companies in 12 Sites, for the South East UK, working alongside one other Analyst encompassing approximately 400 + users using fully published citrix desktops.

Senior Workshop Technician

• 2000 - 2001

Sole Second line repair and support for computers, servers, laptops, printers and peripherals in workshop. Cash box balancing, daily accounts and minor sales. Virus recovery, maintenance, servicing and held keys for workshop. Sole Second line repair and support for computers, servers, laptops, printers and peripherals in workshop. Cash box balancing, daily accounts and minor sales. Virus recovery, maintenance, servicing and held keys for workshop.

Computer Technician

• Jan 2000 - Nov 2000

Assembly and repair of computers, laptops and peripherals working alongside a team of technical staff. Maintenance and servicing. Assembly and repair of computers, laptops and peripherals working alongside a team of technical staff. Maintenance and servicing.

Technician

• 1998 - 1999

Sales, Accounts. Installation, maintenance and repair of all sold PABX’s, cell phones, laptops, desktops, printers and peripherals. Initiated expansion of the company by opening a new branch in Chiredzi, and undertook initial installation and ongoing maintenance. Sales, Accounts. Installation, maintenance and repair of all sold PABX’s, cell phones, laptops, desktops, printers and peripherals. Initiated expansion of the company by opening a new branch in Chiredzi, and undertook initial installation and ongoing maintenance.