Lean Six Sigma trainer/consultant

• Jul 2022 - Present

E2E Improvement Consultant / LEAN Skipper

• Dec 2017 - Jul 2022

- Training and coaching management staff on the use of Lean SixSigma tools in their daily work. - Driving improvement activities and projects in multiple countries in the BeNeLux and Nordics region as well as in global processes. - Designing improvement targets with senior and middle management to embed continues improvement in day to day operations, ensuring sustainable improvement focus. - Executing hands-on data analysis using Excel and related tools to turn raw data into root-cause analysis information, process performance information and proving the results of improvements. Show less

Innovation Engagement Lead

• Jul 2017 - Nov 2017

Restarting and improving the Eindhoven location of the Technology Lab, an organisation supporting innovation initiatives from various parts of the organisation.

Process Consultant

• Dec 2015 - Nov 2017

Acting as change agent in various assignments in (IT) process implementation and process improvement

Process Consultant/ Service Management Consultant

• Dec 2014 - Sep 2016

Implementing and improving the execution of ITIL change management processes supported by enhanced management reporting in a national and international context, as part of a lean based improvement program• Guiding the responsible line managers / process owners for change management on the execution and implementation of change management process improvements.• Development of steering reports on the change management performance using business intelligence techniques• Participating as subject matter expert in a pilot the use of big data techniques in change request classification • Acting as product owner for new workplanning tooling Show less

Teamleader Proces Managers

• Apr 2012 - Nov 2014

HR and functional management of a newly formed change managers team in a Service Management Center• Execution of the HR year cycle • Improving team efficiency using lean techniques• Guiding the improvement of change management process practices• Facilitating workshops, brainstorm sessions, training and unit meetings

ITIL Change Manager

• Dec 2009 - Mar 2012

Designing and executing the ITIL change management process for several customer environments• Set-up of the change management process for new customers• Management of change requests for several customers• Coordination of the set-up of service management tooling like portals, reporting, monitoring and ticket management systems.

Trainer Proces and Projectmanagement

• Sep 2008 - Sep 2010

Developing and executing process and project management training programs• Guiding the setup of standards for project management• Developing and executing a project management training program• Developing and executing an ITIL based change management training program

Project Manager Interface Projects

• May 2005 - Apr 2009

Coordinating projects on technical application interfacing• Coordination of projects for several customer environments like Akzo, NXP, Eneco and OCE• Setup of project standards for a new messaging service

Teamleader Projectmanagement

• Dec 2003 - Apr 2005

HR management of a newly formed group of project coordinators and project managers in a resource center• Execution of the HR year cycle • Assigning staff to projects• Joining in the setup of standards for project management

Project Manager Workplace Services

• Dec 1998 - Nov 2003

Coordinating projects on desktop management• Coordination of projects for several customer environments like Rabobank, Philips and Eneco

Process Implementation Specialist

• Dec 2016 - May 2017

Supporting the ICT department of the Inspectorate in refreshing and implementing their processes: • Facilitating change using several workshops with the team coordinators in developing a refreshed responsibilities matrix • Analyzing and documenting refreshed processes based on the information management framework BiSL, the application management framework ASL and the service management framework ITIL • Guiding the process owners and the department manager in implementing the new processes • Joining initiatives to introduce “zaakgericht werken” in the inspectorate organization. Show less

Trainer

• Feb 1996 - Nov 1998

Setup of end user support for office automation • Development and execution of end user training sessions on MS Office and company specific applications Setup of end user support for office automation • Development and execution of end user training sessions on MS Office and company specific applications