Experience

Epic Solution Partners

• United States
• Business Consulting and Services
• 1 - 100 Employee

• Solution Consultant

  • Feb 2022 - Present



Sinclair Broadcast Group

• United States
• Broadcast Media Production and Distribution
• 700 & Above Employee

• Manager, Infrastructure Solutions

  • Mar 2020 - Feb 2022

  -Manage rotating 24/7 on-call schedule -Coordinate and administer troubleshooting sessions with customers -Develop strategy and manage implementation of enterprise-wide firewall software and hardware refresh-Provide timely and concise updates to senior leadership and C suite individuals -Create Standard Operating Procedures documentation for Operations team

• Network Engineer

  • Sep 2018 - Mar 2020

  - Effectively manage daily WAN/LAN operations for the Company, including MPLS, VPN, BGP, EIGRP, Cisco Routers and Switches- Manage Internet connections/subnets using BGP between multiple peers- Manage FortiGate firewall rules, NAT, and site-2-site VPN connections using OSPF- SNMP management for monitoring network devices and services- Deploy/configure network equipment- Respond/resolve WAN outages in a timely manner



Franklin & Prokopik, PC

• United States
• Law Practice
• 100 - 200 Employee

• Help Desk Associate

  • Aug 2016 - Sep 2018

  -Primary point of contact for all Helpdesk level I and II requests for assistance -Abiding by the internal SLA which prioritizes quality of service -New user setup and management -Operating System installation, configuration, and imaging -Driver and software troubleshooting and diagnostics -Involvement in training and providing user guidance to advise on "best practices" -Provide strategic guidance to help the organization implement technology, create efficiency, and build upon security, compliance, and business continuity -Miscellaneous IT tasks as identified



Sofi's Crepes Belvedere

• Baltimore, MD

• General Manager

  • Jun 2015 - Jun 2016

  - Helped increase annual sales by 20% by improving décor and cleanliness of the cafe, creating a friendly but professional atmosphere and standardizing processes to provide consistent high levels of service and product quality - Hiring, firing, training and supervising employees as well as managing the weekly schedule - Reviewing and properly storing all New Hire forms such as the i9 and w4 - Purchasing of all food, drink and supplies to ensure we can meet demand while minimizing wastage in order to maximize profits - Ensuring the accurate recording and reconciliation of all cash and credit card transactions on a daily basis - Catering both on-site and off-site events for corporation, personal parties, and schools



Stevenson University

• United States
• Higher Education
• 500 - 600 Employee

• Student Assistant (Fitness Center)

  • Aug 2014 - May 2015

  - Monitor usage of the fitness centers- Ensure equipment is clean and in proper working condition for the next customer - Checking student/faculty/staff IDs, and ensuring they have a positive experience- Working with other staff in a cooperative manner

• Information Technology Student Intern

  • Jul 2014 - Aug 2014

  - Provided telephone and in-person technical support for Staff, Faculty, and Students- Installed/maintained projectors, sound systems, DVD/Blu Ray players and other AV equipment- Maximized satisfaction by managing expectations, timely follow-up and keeping customers informed of progress



ZIPS Franchising LLC

• United States
• Consumer Services
• 1 - 100 Employee

• Intern

  • Jun 2014 - Jul 2014

  - Interacted with customers as a Cashier - Worked to resolve problems that occurred on a day to day basis - Sorted clothes into the correct lots to be properly cleaned - Interacted with customers as a Cashier - Worked to resolve problems that occurred on a day to day basis - Sorted clothes into the correct lots to be properly cleaned



Hayfields Country Club

• Hunt Valley, Maryland

• Outdoors Operations

  • May 2012 - Oct 2013

  -Coordinate and oversee outdoors operations -Trained 5 people to become strong employees to the company -Coordinate and oversee outdoors operations -Trained 5 people to become strong employees to the company



Cohen's Clothiers

• Timonium, Maryland

• Stock Room Manager

  • Apr 2010 - Sep 2011

  -Recorded freight of any shipments that came in -Kept the store clean and re-stocked shelves -Assisted customers that had clothes tailored -Recorded freight of any shipments that came in -Kept the store clean and re-stocked shelves -Assisted customers that had clothes tailored