Product Owner - Network Automation

• Oct 2022 - Present

•Deliver amazing outcomes aligned to 2degrees’ strategic goals, for each other and for our customers•Creation and ongoing management of a prioritised platform backlog•Collaboration with stakeholders proactively working with value delivery managers and the wider business to identify potential future backlog items•Provide input into item requirements and solutions slice up to work into valuable, deliverable pieces advocating small, fast and frequent changes•Regularly report to stakeholders on achievements, time to value, risks, issues, quality and release frequency. Show less

Technical Delivery Lead - Network Automation

• Jul 2022 - Oct 2022

Customer Solutions Network Engineer

• Jun 2022 - Oct 2022

Customer Solutions Network Engineer

• Jan 2017 - Jun 2022

- Provisioning, maintaining and developing Vocus products and services Internet - Business Internet, Internet Express, DDOS Protect and IP Transit. WAN - IP-WAN and SD-WAN Ethernet - Point to Point L2VPN, Multipoint VPLS Cloud - Firewall as a Service, Infrastructure as a Service - Perform Tier 3 fault investigation and resolution for Vocus Corporate Businesses. Key Tasks include:- 1. Configuration of Cisco 897-VAG, ISR C1111, ASR920 Mikrotik Hap and Cloud Core. 2. Configuration of Private/Public Sip Trunks and MS Teams. 3. Configuration of Yealink T42G, T46G IP Phones 4. Signing off on Pre-sales Network Designs 5. Configuration of HSNS and Fibre interfaces on Juniper Site Routers and Alcatel Regional BNGs 6. Performing Cutovers for Corporate Customers IT Teams 7. Writing and documenting processes on Confluence Show less

NOC Engineer

• Jun 2014 - Jan 2017

• Performing Shift Based 24/7 Support with a team of six staff. • Constant monitoring and assessing of network performance in a timely and pro-active manner using Nagios Alerting and Cacti Graphing (Pop backhaul, Uba Backhaul, Voice PGW, Air conditioning and Transit Traffic) • Providing key account technical support after hours. • Identify potential network outages and keeping internal and external customers informed during these outages. • Familiar with Juniper Routers, BroadSoft Phone Systems, NSN MSANs, Cisco 2500 Terminal Servers, TollShield Fraud Detection, Alcatel Lucent BNG, Alcatel Lucent 7210, ACME SBC, Cisco PGWs, Fortimail. Show less

Network Operations Engineer

• Dec 2009 - Jun 2014

• Constant monitoring and assessing of network performance in a timely and pro-active manner• 2nd line customer support including first call resolution of customer queries where appropriate.• Troubleshoot technical queries via phone and escalations from the frontline customer care team and ensure all support queries are resolved within the allocated time frames.• Provide after hours support to the internal/external customer base on an on-call basis.• Liaise with internal departments (e.g. Sales / Provisioning / Customer Care/ Development) to resolve customer queries.• Identify potential network outages and keeping internal and external customers informed during these outages.• Carrier Support – This is for Calling Card and Toll by Pass Customers.• Log all after hour jobs with a brief explanation of work required.• Ability to pick-up jobs from other members in the team that may be under pressure to complete or unable to resolve.• Looking after and setting up alarms for the network hardware using Nagios software.• Looking after Cacti – Monitoring Network Hardware through a graphical interface.• Responsible for the maintenance of the Compass DataVault.• Using XC-5 switch software to setup diverts and edit registration details.• Familiar with TraceIT software used to read CDR logs and investigate SIP call logs.• Compass UCLL services is supplied using NSN(Nokia – Siemens Networks) MSAN - Ability to perform troubleshooting on UCLL faults.• Email issues – Worked on provisioning mailboxes.• Radius issues – Worked on creating a radius user account, managing speed caps, static ip, block of services. Show less

Technical Specialist

• Mar 2009 - Dec 2009

Customer Service Representative

• Mar 2008 - Mar 2009