Experience

Leicestershire Fire and Rescue Service

• United Kingdom
• Public Safety
• 100 - 200 Employee

• Firefighter

  • May 2023 - Present



HSBC

• United Kingdom
• Financial Services
• 700 & Above Employee

• Direct Business Specialist

  • Jan 2020 - May 2023

  • Working within commercial banking getting significant exposure on the front line of the bank with both businesses and individuals. • Delivering upon and exceeding customers expectations. Connecting customers to opportunities and the right solutions by building a strong understanding of their business and circumstance. • Providing exceptional customer service to our customers while adhering to regulations and protecting the bank from unnecessary risk. • Volunteer member of the ‘People Committee’- gathering the team thoughts and feedback and presenting them to fellow members and key stakeholders with the aim of benefiting the current working environment, valuing different perspectives and being inclusive in order to encourage open and honest communication and increase engagement. • Working successfully towards being an accredited lender and above all required metrics. Show less



Nationwide Building Society

• United Kingdom
• Financial Services
• 700 & Above Employee

• Temporary work placement

  • Sep 2019 - Sep 2019

  • Understanding the needs and behaviours of Nationwide’s customers, helping to improve customer experience and delivering more cost-effective processes • Providing key insight on the Current Account day-to-day proposition from a fresh perspective, considering the economic climate, market context and future thinking. Innovated new ideas that will benefit the business • Writing and presenting proposals/papers and presenting back to key stakeholders, gathering feedback for development • Analysing key information to construct a view of business and competitor performance, reporting back the findings to key stakeholders proposing key ideas for improvement Show less



Superdry

• United Kingdom
• Retail Apparel and Fashion
• 700 & Above Employee

• Sales Assistant

  • Oct 2015 - Jan 2016

  Working in a competitive and fast-paced retail environment. With a focus upon delivering exceptional customer service whilst maximising store revenue and profitability. • Communicating with the general public in order to create a positive environment through which maximum sales could be generated. • Monitoring stock levels and processing deliveries. • Working part time whilst studying. Working in a competitive and fast-paced retail environment. With a focus upon delivering exceptional customer service whilst maximising store revenue and profitability. • Communicating with the general public in order to create a positive environment through which maximum sales could be generated. • Monitoring stock levels and processing deliveries. • Working part time whilst studying.