▪️Will Templeton
Community Manager at Console Connect- Claim this Profile
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English Native or bilingual proficiency
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German Elementary proficiency
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British Sign Language Elementary proficiency
Topline Score
Bio
Timo Tolonen
Will is one of the best communicators I've had the pleasure to work with. Both precise and clear, Will knows how to communicate the most complex and sensitive subjects to varying audiences in a way that both informs and engages. Whether sharing product and service announcement to the whole member base or interacting directly with people, Will is a highly trusted members of staff at giffgaff when it comes to communicating and helping others communicate authentically with members. In addition, in his role as Community Rewards and Recognition Specialist Will has years of experience with the intrinsic and extrinsic motivators of people and how to reward the right behaviours to build and grow an engaged, healthy and constructive online community. From giffgaff's Payback mechanism that has paid our millions over the years to concepting and designing awards for a member's award ceremony, Will is the person to have in your team should you want to find ways to reward and celebrate your end-users.
Sabrina Wilson
Will is an exceptionally task driven member of the team. He goes above and beyond what is needed of a Senior Community Co-ordinator and is always open and approachable when it comes to asking for help and advice. He has created and followed through on many projects including training, service updates and creating systems that help the whole team. He is not only amazing as a solo member of staff he's also a brilliant team player who knows what's needed of him to achieve team goals.
Timo Tolonen
Will is one of the best communicators I've had the pleasure to work with. Both precise and clear, Will knows how to communicate the most complex and sensitive subjects to varying audiences in a way that both informs and engages. Whether sharing product and service announcement to the whole member base or interacting directly with people, Will is a highly trusted members of staff at giffgaff when it comes to communicating and helping others communicate authentically with members. In addition, in his role as Community Rewards and Recognition Specialist Will has years of experience with the intrinsic and extrinsic motivators of people and how to reward the right behaviours to build and grow an engaged, healthy and constructive online community. From giffgaff's Payback mechanism that has paid our millions over the years to concepting and designing awards for a member's award ceremony, Will is the person to have in your team should you want to find ways to reward and celebrate your end-users.
Sabrina Wilson
Will is an exceptionally task driven member of the team. He goes above and beyond what is needed of a Senior Community Co-ordinator and is always open and approachable when it comes to asking for help and advice. He has created and followed through on many projects including training, service updates and creating systems that help the whole team. He is not only amazing as a solo member of staff he's also a brilliant team player who knows what's needed of him to achieve team goals.
Timo Tolonen
Will is one of the best communicators I've had the pleasure to work with. Both precise and clear, Will knows how to communicate the most complex and sensitive subjects to varying audiences in a way that both informs and engages. Whether sharing product and service announcement to the whole member base or interacting directly with people, Will is a highly trusted members of staff at giffgaff when it comes to communicating and helping others communicate authentically with members. In addition, in his role as Community Rewards and Recognition Specialist Will has years of experience with the intrinsic and extrinsic motivators of people and how to reward the right behaviours to build and grow an engaged, healthy and constructive online community. From giffgaff's Payback mechanism that has paid our millions over the years to concepting and designing awards for a member's award ceremony, Will is the person to have in your team should you want to find ways to reward and celebrate your end-users.
Sabrina Wilson
Will is an exceptionally task driven member of the team. He goes above and beyond what is needed of a Senior Community Co-ordinator and is always open and approachable when it comes to asking for help and advice. He has created and followed through on many projects including training, service updates and creating systems that help the whole team. He is not only amazing as a solo member of staff he's also a brilliant team player who knows what's needed of him to achieve team goals.
Timo Tolonen
Will is one of the best communicators I've had the pleasure to work with. Both precise and clear, Will knows how to communicate the most complex and sensitive subjects to varying audiences in a way that both informs and engages. Whether sharing product and service announcement to the whole member base or interacting directly with people, Will is a highly trusted members of staff at giffgaff when it comes to communicating and helping others communicate authentically with members. In addition, in his role as Community Rewards and Recognition Specialist Will has years of experience with the intrinsic and extrinsic motivators of people and how to reward the right behaviours to build and grow an engaged, healthy and constructive online community. From giffgaff's Payback mechanism that has paid our millions over the years to concepting and designing awards for a member's award ceremony, Will is the person to have in your team should you want to find ways to reward and celebrate your end-users.
Sabrina Wilson
Will is an exceptionally task driven member of the team. He goes above and beyond what is needed of a Senior Community Co-ordinator and is always open and approachable when it comes to asking for help and advice. He has created and followed through on many projects including training, service updates and creating systems that help the whole team. He is not only amazing as a solo member of staff he's also a brilliant team player who knows what's needed of him to achieve team goals.
Experience
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Console Connect
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United Kingdom
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Telecommunications
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1 - 100 Employee
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Community Manager
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Feb 2022 - Present
Launching a member-led community for Console Connect, for support, feedback and collaborative discussion. Launching a member-led community for Console Connect, for support, feedback and collaborative discussion.
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giffgaff
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United Kingdom
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Telecommunications
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100 - 200 Employee
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Senior Community Manager
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Mar 2019 - Feb 2022
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Community Manager - Rewards and Recognition Specialist
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Dec 2016 - Mar 2019
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Senior Community Coordinator
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Apr 2012 - Dec 2016
Communicating with the mobile network's members, and ensuring they are well-represented within the company.Responsibilities include:- Implementing team-wide policies to ensure timely, accurate and understandable communication for service issues affecting giffgaff- Designing creatives for community campaigns to tight deadlines and high quality standards- Increasing community engagement among the member base to drive member-led support channels- Streamlining team processes to ensure efficiency, including defining processes for sentiment tracking and working with the community to build tools to save hours of work per day- Actively training and mentoring members of a diverse community team, with a focus on a values-driven approachAccomplishments:- Successfully producing an eight-hour public online live stream of giffgaff's Open House event to ensure members at home could observe and participate- Writing content and defining both tone and copy for a major onboarding campaign across community, social media, SMS and email Show less
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Continue or Quit
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Writing and Editing
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Freelance Writer
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Oct 2010 - May 2012
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Producer, Staff Writer
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2007 - Apr 2011
SavyGamer is a UK-based videogames bargain website. As a founding member of the site I worked alongside Lewie Procter to source the best deals available at any given time for our readers, as well as producing a weekly podcast with gaming news, roundtable-style discussion and developer interviews. SavyGamer is a UK-based videogames bargain website. As a founding member of the site I worked alongside Lewie Procter to source the best deals available at any given time for our readers, as well as producing a weekly podcast with gaming news, roundtable-style discussion and developer interviews.
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Researcher
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Jul 2010 - Mar 2011
Researcher for Crunchtime, a three-part programme broadcast in early 2011. Billed as the videogames reality show, the programme followed the contestants of Dare to be Digital, a development competition run by the University of Abertay in Dundee. I was chiefly responsible for drawing on my knowledge of and contacts in the industry to ensure that the games were accurately represented and that footage of commercial titles could be sourced for inclusion. I also provided some PR services, resulting in coverage in respected publications Edge and Rock, Paper, Shotgun. Show less
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Jagex
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United Kingdom
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Computer Games
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400 - 500 Employee
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Texture Artist
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Nov 2007 - Jul 2008
While working at Jagex I was part of a fairly large team working to redesign the look of the entirety of the world of the online MMO, Runescape, to launch as RuneScape HD. I worked under the main RuneScape art team, consistently working to deadlines while keeping to a distinct house style.Within this team, I managed two sub-teams dedicated to smaller projects within the team to ensure a cohesive style in the game's pathways and lighting.
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Online Support Team Member
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Jul 2007 - Nov 2007
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Agora Games
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United States
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Computer Games
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1 - 100 Employee
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Community Moderator
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2004 - 2007
Volunteer moderator for the online communities for Tony Hawk's American Sk8land and Tony Hawk's Downhill Jam, ensuring members were kept engaged to prolong the active life of the games. Volunteer moderator for the online communities for Tony Hawk's American Sk8land and Tony Hawk's Downhill Jam, ensuring members were kept engaged to prolong the active life of the games.
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Education
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2005 - 2008
Sheffield Hallam University
2:1, Interactive Media with Animation -
2003 - 2005
Fallibroome Sixth Form College
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1998 - 2003
Fallibroome Academy
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