Experience

Mindscope Staffing and Recruiting Software

• Canada
• Software Development
• 1 - 100 Employee

• Account Manager

  • May 2022 - Present

  Oversee the management and execution of outreach strategies aimed at optimizing usage and maximizing return on investment. I assist clients in pinpointing and resolving challenges related to recruiting workflow, applicant tracking and employee management. Oversee the management and execution of outreach strategies aimed at optimizing usage and maximizing return on investment. I assist clients in pinpointing and resolving challenges related to recruiting workflow, applicant tracking and employee management.



LMN (Landscape Management Network)

• Canada
• Software Development
• 1 - 100 Employee

• Account Manager

  • Jan 2022 - May 2022

  Played a critical role in the consumption of the LMN software as a mission-critical business tool and was responsible for the management and execution of outreach plans to maximize usage and return on investment. I helped clients to identify issues within their business processes and provide solutions with regard to budgeting, estimating, invoicing clients and more.

• Software Advisor

  • Sep 2021 - Mar 2022

  I took on all complex support escalations from the support team. Connected with clients via 1:1 Zoom meetings to resolve issues. I was also called upon to manage and train our team of Customer Service Specialists and ensure support metrics were being met.

• Customer Service Specialist

  • Mar 2020 - Sep 2021

  Worked on the first line of support for LMN customers accepting inbound live chat, phone and ticket inquiries