Cyber Security Consultant

• Jul 2019 - Present

External Account Manager

• Sep 2014 - Jul 2019

In this role I have consistently demonstrated a strong aptitude for maximising client productivity by helping implement innovative technological solutions as well as developing new business opportunities and building long term, resilient customer relationships. I have managed some 130 customer accounts and proactively matching and implementing a range of managed cyber security client services including managed firewalls, detect and respond, managed anti-virus utilizing Carbon Black and real time threat analytics and played an integral advisory role in client led initiatives to ensure GDPR compliance for their cyber security systems.I continuously met or exceeded customer expectations on complex multi layered projects.In more specific terms, I work in close collaboration with clients to take projects from initial planning through to completion, always with a focus on service and value for money; liaise with all key internal and external stakeholders, whether face to face or by telephone and work cross departmentally within the company to bring about more effective project delivery for clients.

Internal Account Manager

• Dec 2009 - Sep 2014

I supported some 140 customer accounts, working in an office based role in close collaboration with External Account Managers; played a key role in proactively and reactively developing the existing customer base and assisted customers in mapping out their long term and short term IT vision.

Administration Manager/IT Technical Support

• Oct 2003 - Jul 2009

I project managed events and training programmes nationally, with a full life cycle budget of £500,000; managed a network of anti virus software, maintained servers and evaluated software installations; marshalled statistics, created insightful spreadsheets and made client presentations as well as compiling reports for use at executive management level; designed, created and sourced visuals, props and training materials and conducted sales meetings with prospective clients. I also managed the operation of the office on a day-to-day basis, including supply chain management and accounting oversight.