Experience

Strategic Data Systems

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• CRM Data Reporting Analyst

  • Apr 2021 - Present

  ◆ Achieve and maintain U.S. Government Secret Security Clearance. ◆ Support an enterprise-level U.S. Navy Call Center by helping management oversee critical, day-to-day customer service operations. ◆ Make key decisions and recommendations (both orally and written) to leadership through analytical modeling and reporting. ◆ Lead various projects and reporting activities to help maintain efficiency within the analytics department, as well as help support organizational performance overall. ◆ Track the quality, accuracy, efficiency, effectiveness, and execution of the U.S. Navy Call Center and its agents to help achieve program goals and contractual obligations. ◆ Utilize advanced Microsoft Office programs and functions, as well as other relational databases (e.g., Verint, Access, Power BI, and Cisco CUIC), to analyze data and convey intelligence that informs executives and workforce management on key strategic business decisions. ◆ Build/create report templates for other support staff to help make day-to-day tasks less of a manual process and more of an automated and efficient operation. ◆ Create and present a daily, monthly, and weekly report that has improved agent compliance/performance with Knowledge Article attachment, from a daily average of approx. 80% to approx. 95%. ◆ Gained a proficient understanding of Computer Telephony Integration (CTI), telephone and staffing systems, email management, Interactive Voice Recognition (IVR), Voice over Internet Protocol (VOIP), and CRM applications (e.g., Salesforce). Show less



ADE Consulting

• Remote

• Volunteer Data Analyst & Legal Consultant

  • Feb 2019 - Oct 2021

  ◆ Convert data into actionable insights regarding client services and quality of care. ◆ Utilize Microsoft Excel to analyze data, create interactive tables and dashboards, and convey intelligence that informs HR on strategic business decisions. ◆ Assist HR in developing Key Performance Indicators to monitor client services and maintain client treatment success above 70%. ◆ Consult with HR on legal matters pertaining to employee benefits, FSLA, FMLA, and COVID-related issues. ◆ Convert data into actionable insights regarding client services and quality of care. ◆ Utilize Microsoft Excel to analyze data, create interactive tables and dashboards, and convey intelligence that informs HR on strategic business decisions. ◆ Assist HR in developing Key Performance Indicators to monitor client services and maintain client treatment success above 70%. ◆ Consult with HR on legal matters pertaining to employee benefits, FSLA, FMLA, and COVID-related issues.



Proof - Reading - Service.com

• United Kingdom
• Research Services
• 1 - 100 Employee

• Freelance QA Proofreader Editor

  • Oct 2017 - Mar 2020

  ◆ Proofread and edited 10+ legal and scientific documents per week by reviewing for errors in type, citation, style, grammar, and consistency. ◆ Analyzed collection-based data to determine usability of authors’ works for publication. ◆ Oversaw quality and efficiency of authors’ works and issued appropriate status reports to both the authors and Content Editor. ◆ Managed daily deadlines for multiple documents in a remote environment through efficient organization, strategic planning, and effective communication. Show less



UT College of Law Business & Trademark Clinic

• Knoxville, TN

• Student Attorney

  • Jan 2016 - May 2016

  ◆ USPTO Limited Recognition #: LT-4,249 (Expired on 6/13/16) ◆ Assisted in the management & coordination of clients’ business, trademark, and other legal matters, such as forming 501(c)(3) non-profit organizations, filing trademark applications, filing articles of incorporation with the Secretary of State’s office. ◆ Advised clients on proposed changes to the formation of corporations under the proposed legislation. ◆ USPTO Limited Recognition #: LT-4,249 (Expired on 6/13/16) ◆ Assisted in the management & coordination of clients’ business, trademark, and other legal matters, such as forming 501(c)(3) non-profit organizations, filing trademark applications, filing articles of incorporation with the Secretary of State’s office. ◆ Advised clients on proposed changes to the formation of corporations under the proposed legislation.



JunHe LLP

• China
• Legal Services
• 400 - 500 Employee

• Drafting & Research Assistant/Coordinator

  • Aug 2015 - Jan 2016

  ◆ Provided legal assistance to Partners and Associates on drafting and interpretation issues. ◆ Reviewed, edited, and drafted various legal documents and provisions pertaining to due diligence and other M&A matters. ◆ Provided legal assistance to Partners and Associates on drafting and interpretation issues. ◆ Reviewed, edited, and drafted various legal documents and provisions pertaining to due diligence and other M&A matters.



Rutherford County Government

• Murfreesboro, TN

• HR Generalist Assistant

  • Jan 2011 - Aug 2011

  ◆ Aided supervisors and associates on policy interpretation and workplace issues. ◆ Applied knowledge of Human Resource policies and procedures to workplace issues, including issues related to Federal and State employment law. ◆ Conducted research on novel policies and legal regulations. ◆ Aided supervisors and associates on policy interpretation and workplace issues. ◆ Applied knowledge of Human Resource policies and procedures to workplace issues, including issues related to Federal and State employment law. ◆ Conducted research on novel policies and legal regulations.