Will Lerner
Information Technology Manager at Core Digital Media- Claim this Profile
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Bio
Nathalie Howl
I have worked several years with Will and it was always a joy to do so. He is a very positive person, solution oriented and has a great level of perseverance. He would always go the extra mile to get the job done. In addition he is a very social person who can work with any person.
Christopher Kielb
I had the pleasure of working with WIll at Pacific Hospitality Group. Will is a forward thinking I.T. professional who cares so much about every project that comes his way. He's attention to detail, loyalty, and inspiration do not go unnoticed. Will has always been an absolute pleasure to work with.
Nathalie Howl
I have worked several years with Will and it was always a joy to do so. He is a very positive person, solution oriented and has a great level of perseverance. He would always go the extra mile to get the job done. In addition he is a very social person who can work with any person.
Christopher Kielb
I had the pleasure of working with WIll at Pacific Hospitality Group. Will is a forward thinking I.T. professional who cares so much about every project that comes his way. He's attention to detail, loyalty, and inspiration do not go unnoticed. Will has always been an absolute pleasure to work with.
Nathalie Howl
I have worked several years with Will and it was always a joy to do so. He is a very positive person, solution oriented and has a great level of perseverance. He would always go the extra mile to get the job done. In addition he is a very social person who can work with any person.
Christopher Kielb
I had the pleasure of working with WIll at Pacific Hospitality Group. Will is a forward thinking I.T. professional who cares so much about every project that comes his way. He's attention to detail, loyalty, and inspiration do not go unnoticed. Will has always been an absolute pleasure to work with.
Nathalie Howl
I have worked several years with Will and it was always a joy to do so. He is a very positive person, solution oriented and has a great level of perseverance. He would always go the extra mile to get the job done. In addition he is a very social person who can work with any person.
Christopher Kielb
I had the pleasure of working with WIll at Pacific Hospitality Group. Will is a forward thinking I.T. professional who cares so much about every project that comes his way. He's attention to detail, loyalty, and inspiration do not go unnoticed. Will has always been an absolute pleasure to work with.
Credentials
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A+
CompTIA -
Network +
CompTIA -
Security +
CompTIA
Experience
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Core Digital Media
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United States
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Software Development
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100 - 200 Employee
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Information Technology Manager
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Aug 2020 - Present
Core Digital Media is focused on empowering people to improve their lives financially. I am focused on: Managing the CDM Helpdesk Team Using Jira, SharePoint, & Slack Channels Managing the CDM Office network & WiFi - Meraki systems Managing the CDM Windows Servers & Windows Workstation environments Managing the Mac OS Environment (Jamf) & MacBook Pro laptops Managing 0365 - Azure, Intune, Defender, Compliance/Purview Building out & Managing SharePoint, Teams, & OneDrive Managing AWS EC2 Virtual Machines & S3 Storage Managing VMware & all Virtual Windows environments Managing SSO & MFA via Okta & DUO In summary I keep everyone happy, systems secure, and work to implement the right tools for the right job while continually growing my own skills and elevating those around me. Show less
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The Queen Mary
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United States
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Hospitality
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1 - 100 Employee
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IT Manager
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May 2018 - May 2020
• Reduced annual technology spend by over 100k/year in my first year • Hotel Technologies: Upgraded onsite PMS Opera and Interface Servers, deployed updated Miwa Keylock system, EMV Chip & Pin Reader Deployment, New Opera Interfaces, Vendor refresh • Food & Beverage Outlets: 5 Outlets with 9 revenue centers, Micros POS Simphony, OpenTable, Rockbot Media Players, EMV chip & pin deployment, Digital Signage • Special Events: Created in house IT managed “Events WiFi System”, Streamlined outdoor Wi-Fi and POS setups for large scale events: Dark Harbor, Scotsfest, 4th of July, NYE, Doggie Paradise • Led the rebuild of the new local domain from the ground up, including ESXi virtualization of new servers: Domain Controller, DNS and DHCP, Active Directory, as well as Print & Utility servers • Complete Network refresh: Implemented robust new firewall, 35 managed Aruba switches, new cat6 cabling, fiber upgrades including gigabit transceivers • Deployed separate isolated VLANs for Hotel Credit Card PCI Compliance, Admin WiFi, Admin IP Phones, POS system & it’s credit card data, and the IP camera system • Manage VMware ESXi VSAN virtual server environment, Windows Servers all upgraded to v2016 • Expanded WiFi coverage and physical network access throughout the Historic Queen Mary • Created the ships first ever Visio Network Map & then Port Mapped all switches for new VLANs • Implemented a robust Mirasys/Spotter IP camera system to reduce liabilities and theft • Converted analog desk phones to Mitel IP phones, moving everything VOIP. • Deployed and trained users on new Mitel Ignite in house Call Center & Reservations department • Support Citrix Xen App users - several departments currently utilize Citrix for shared applications • Deployed new Service Optimization tool Synergy MMS & manage accompanying Mobile Devices • Created a new default hotel guest room TV channel 1 for Marketing, utilizing a Bright Sign player to advertise ship events in all our hotel guest rooms Show less
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Pacific Hospitality Group
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United States
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Hospitality
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100 - 200 Employee
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Area IT Systems Administrator
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Nov 2016 - Apr 2018
Manage Mobile Device Program: Apple MDM and Jamf Pro (200 + mobile devices)Manage Hot SoS(service optimization solution) - Implementation, manage users, devices, and issuesManage PCI Compliance - Credit card security hotel wide, network security, user educationManage PHG's Branded Hotel Technologies: operations, project management, implementation, purchasing, support, training, and vendor management.-DoubleTree OC Airport Santa Ana - http://doubletree3.hilton.com/en/hotels/california/doubletree-by-hilton-hotel-santa-ana-orange-county-airport-STAOCDT/index.html-DoubleTree Irvine Spectrum - http://doubletree3.hilton.com/en/hotels/california/doubletree-by-hilton-hotel-irvine-spectrum-ONAISDT/index.html- AC Hotel by Marriott Irvine - http://www.marriott.com/hotels/travel/snaai-ac-hotel-irvine/- AC Hotel by Marriott Tempe - http://www.marriott.com/hotels/travel/phxac-ac-hotel-phoenix-tempe-downtown/- AC Hotel by Marriott New Orleans - http://www.marriott.com/hotels/travel/msyac-ac-hotel-new-orleans-bourbon/IT TaskForce: Travel to hotels across PHG's portfolio for new acquisitions, hotel openings. project implementation, upgrades, and additional support. Show less
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Corporate IT Project Analyst
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Dec 2014 - Nov 2016
Oversee IT projects across PHG's Meritage and Legacy Collection Hotels and Resorts:Koa Kea Resort and Spa - Kauai Hawaii: http://koakea.com/Pasea Resort and Spa - Huntington Beach: http://paseahotel.com/AC by Marriott - New Orleans: http://www.marriott.com/hotels/travel/msyac-ac-hotel-new-orleans-bourbon-french-quarter-area/AC by Marriott - Tempe: http://www.marriott.com/hotels/travel/phxac-ac-hotel-phoenix-tempe-downtown/AC by Marriott - Irvine: Coming in 2017 - IT projects and implementation LeadSee them all @ http://pacifichospitality.com/managed-hotels-and-resorts/Day to Day Operations: Oversee all IT needs of PHG's "Legacy Brands":-Wyndham Anaheim Garden Grove - http://anaheimwyndham.com/-DoubleTree OC Airport Santa Ana - http://doubletree3.hilton.com/en/hotels/california/doubletree-by-hilton-hotel-santa-ana-orange-county-airport-STAOCDT/index.html-DoubleTree Irvine Spectrum - http://doubletree3.hilton.com/en/hotels/california/doubletree-by-hilton-hotel-irvine-spectrum-ONAISDT/index.htmlIT Support for PHG corporate offices - https://pacifichospitality.comIT Support for The Busch Firm - https://thebuschfirm.comIT Support for Trinitas Cellars - http://www.trinitascellars.com/IT Support for The Napa Institute - http://napa-institute.org/Opera, Saflok, Aloha, OnQ, Fosse, Epitome, HotSauce, Bomgar, Ruckus, Sonicwall, Fortinet/Fortigate, Office 365, Prolaw, Prosystem Fx, SpaSoft, Pressviewer, Whistle, Micros, Cloud Computing, ProLaw, Domains, PMS, POS, WiFi, Printing, RDP, Ect. Show less
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The Busch Firm / Pacific Hospitality Group
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Irvine, CA
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IT Administrator
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Mar 2014 - Dec 2014
• Maintain all Local Area Network using various software tools and programs • Implemented and maintain a ticketing/inventory system • Manage PBX and VOIP systems • Recommend software and hardware solutions comprising of upgrades and new acquisitions • Negotiate and coordinate maintenance and purchasing contracts regarding software and hardware needs for the company as authorized. • Maintain and secure passwords, file system security and data integrity for desktop environment • Maintain and update documentation of procedures and configurations • Manage entire purchase of inventory related to hardware, software and other IT supplies • Develop and maintain IT vendor relations • Inform management about industry innovations and recommend relevant upgrades • Pulled new low voltage cable, upgraded: switches, wifi controller and access points Show less
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The Busch Firm
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Irvine, CA
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Office and Facilities Manager/ IT
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Aug 2010 - Mar 2014
Manage office admin staff + receptionist (4 individuals) Includes: training, delegating responsibilities and new tasks, creating job descriptions and conducting reviews Oversee that all office equipment is working properly as well as researching and purchasing new equipment and office technologies Manage all outside vendors and equipment contracts Manage and maintain the facilities, including being project manager for $300,000 worth of recent improvements: New roof, HVAC, paint, plumbing, stucco, ect • Provide level 1 and 2 desktop and network support to 50+ users: Issues w/Windows, email, printing, MS Office, network and wireless issues, remote desktop and terminal services, ect • Manage ProLaw: a billing, time keeping, document, and contact management software for law firms • Maintain Active Directory and Microsoft Exchange Server (a) Create and manage MS Exchange email accounts and Active Directory users (b) Create and actively update email contacts and distribution groups • Implemented and oversee a paperless system Show less
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Education
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2003 - 2009
Cal State Fullerton
BA, Psychology
Community
