Cellar Door Lead

• Sep 2022 - Present

- Provide personable and knowledgable wine tastings- Support operation in absence of Manager, including roster management, booking system, POS & cash settlement, and email enquiries- Maintain a positive, empathetic, and professional attitude toward customers at all times- Respond promptly to customer inquiries and complaints and provide resolutions- Excellent cognitive abilities to know the products insightfully to answer questions and upsell- Process orders, forms, applications, and requests- Ensure customer satisfaction and provide professional customer support- Build sustainable relationships and trust with club members to generate sales through open and interactive communication- Create new and innovative customer service & administration SOP’s- Generate above-budget sales results across all channels- Facilitate successful training and induction programs for new employees

Administration & Cellar Door Team Member

• May 2020 - Present