Contracts Co-ordinator

• Nov 2015 - Present

Senior Account Manager

• Apr 2007 - Nov 2015

• Delivering exceptional customer service across a portfolio of UK and international accounts, including Barclays, HSBC, Deloitte, the High Court of Australia and Clifford Chance • Proactively resolving all customer enquiries, escalating problems as necessary to achieve timely resolution • Initiating and reconciling orders, claims and expenditure, to ensure the fastest possible delivery to customers • Handling confidential and sensitive client information discreetly • Working collaboratively with the Finance team to resolve all outstanding invoice queries Key achievements • Playing a key role in significantly reducing overall costs an expenditure for clients, and negotiating multi-user subscriptions • Establishing a new ordering system for an online Barclays catalogue

Owner and General Manager

• Feb 2005 - Nov 2007

• Recruiting all staff, and providing comprehensive training in systems and procedures to ensure they were able to fulfill the requirements of their roles • Providing strong leadership and direction across the team, and offering mentoring and development opportunities to enable every individual to fulfill their potential • Liaising extensively with the Entertainment team to develop new and exciting evening events and activities • Developing positive professional relationships with colleagues across the business, including kitchen staff and Assistant Managers • Maintaining optimum stock levels, overseeing stock control, placing orders with suppliers, receiving deliveries and managing the cellar • Focusing staff on providing excellent service and a comfortable atmosphere, and ensuring that guests enjoyed their experience • Comparing and negotiating prices to ensure that stock was sourced at the best prices available, to maximise profitability • Taking full responsibility for the health, safety and welfare of both staff and customers • Cashing up takings at the end of every night and managing all banking activities Key achievements • Developing relationships with industry leaders, resulting in new business based on welcome meetings and organised trips