Experience

Campus Special (acquired by Chegg, Inc.)

• United States
• Advertising Services
• 1 - 100 Employee

• Account Executive

  • Apr 2013 - Present



Publix Super Markets

• United States
• Retail
• 700 & Above Employee

• Customer Service Representative

  • Jun 2016 - Jul 2017

  • Utilized product knowledge and customer interaction skills to ensure each patron received a positive in-store experience • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. • Assisted loss prevention and store security teams to ensure proper procedures were maintained • Utilized product knowledge and customer interaction skills to ensure each patron received a positive in-store experience • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. • Assisted loss prevention and store security teams to ensure proper procedures were maintained



Anderson Merchandisers

• Consumer Goods
• 700 & Above Employee

• Territory Sales Lead

  • Sep 2014 - May 2016

  • Established relationships and coordination communication across multiple levels of the organization • Utilized advanced planning techniques and communication to consistently meet placement goals • Learned operations and procedures across multiple departments and interacted effectively to manage expectations and goals • Designed, strategized, and lead multiple projects in a multi-department retail location • Provided training and skill development for seasonal associates, merchandisers, and sales leads on team procedures and processes to ensure their execution with required quality and accuracy Show less



Office Depot

• United States
• Retail Office Equipment
• 700 & Above Employee

• Customer Service Sales Specialist

  • Sep 2010 - Aug 2014

  • Met sales and profit objectives by assessing customer needs and providing customers with appropriate information about products and services. Earned recognition as a Regional Top 10 Sales Representative • Followed company guidelines and procedures for maintaining store merchandise, planograms, signing and displays • Ensured each customer received a positive store experience by providing a customer friendly environment through product knowledge and expertise of installations, warranties, and technology requirements for PC and Mac platforms. Show less