Experience

Avalon Flooring

• United States
• Retail
• 100 - 200 Employee

• Corporate Sales Trainer

  • Apr 2023 - Present

• Store Manager

  • Mar 2022 - Apr 2023

• Store Manager in Training

  • Dec 2020 - Mar 2022



Best Buy

• Retail
• 700 & Above Employee

• Speciality Sales Manager

  • Apr 2019 - Dec 2020

  •Team of 17-25 direct reports while also managing the entire store as a key holder. Oversee the training and accountability of Vendor specific sales associates. Ensuring a world class shopping experience from end to end. Accountable for the success of multiple sales departments across the store concentrating specifically on the coaching associates within them. • Developed strategic budget plans to maximize profits and exceed monthly sales goals. • Oversaw stock counts, scheduling, and client engagement to maintain premier product availability, associate accessibility, and customer service.

• Supervisor

  • Oct 2013 - Apr 2019



Wawa, Inc.

• United States
• Retail
• 700 & Above Employee

• assistant general manager

  • 2008 - 2012

  • Supervised roughly 60 employees including Customer Service and Management Associates. • Led task assignment and scheduling to improve workflow in a store with 5 million in revenues annually. • Encouraged and engaged in expert customer service to ensure a pleasant shopping experience for all customers while soliciting feedback in order to embrace constructive change. • Responsible for all talent management of on-location team including, but not limited to, recruiting, training, performance reviews, enforcing layoffs, and employee benefits oversight. • Continuously advanced the execution of established safety, security, quality, and store operations policies, procedures, and practices. • Leveraged store strengths by promoting areas of opportunity through result and trend analysis. • Grew revenue by executing company strategy through collaborative team planning.



Best Buy

• Retail
• 700 & Above Employee

• Sales Supervisor

  • Sep 2001 - Dec 2007

  • Accountable for the success of multiple sales departments across the store concentrating specifically on the coaching associates within them. • Developed strategic budget plans to maximize profits and exceed monthly sales goals. • Oversaw stock counts, scheduling, and client engagement to maintain premier product availability, associate accessibility, and customer service. Customer Service Representative / Head Cashier – Philadelphia, PA • Managed oversight of all customer returns and exchanges. • Responsible for timely response to all product inquiries and complaints. • Processed all store credit card applications, service plans, and replacement plans. Cashier – Middletown, NY • Last point of contact for customers, completed shopping experience with purchase while promoting company service plans, replacement plans, and credit card applications.