Experience

Scale Microgrids
• United States
• Renewable Energy Semiconductor Manufacturing
• 1 - 100 Employee
• Service Administrator

  • Apr 2023 - Present


ATANE

• United States
• Civil Engineering
• 1 - 100 Employee

• Administrative Supervisor

  • Mar 2014 - Apr 2023

  In executing key leadership in managing daily operations throughout our headquarter's two floor locations, nationwide and branch international offices, field offices and material testing laboratories containing over 400 team members, I achieve consistent alignment with corporate policies while directing all administrative operations. I promote sustainable workflow throughout our offices and leveraging strong skills in supervision to ensure all work meets standards and guidelines. Additionally, I establish, negotiate, and direct daily operations for 12 branch offices, and eight field office locations, ensuring internal productivity and safety while meeting corporate goals. Among many others, the following are key accomplishments that I have attributed to this position:✓ Track monthly billing costs for all office locations, monitoring budget administration for government projects while reducing costs, in addition to maintaining all state licensure in ensuring all operations are completed in a timely manner.✓ Direct supply chain operations for global locations within India and Bahrain, establishing streamlined workflow throughout new facility locations while maintaining onsite safety regulations leading to organizational growth.✓ Optimize fleet operations for all domestic and international locations through sustainable maintenance of over 50 vehicles, monitoring costs while maintaining expenditures aligned with budgetary requirements.✓ Oversee company assets including 400 cellular devices, in addition to managing over $2.7MM in equipment, and insurance.✓ Successfully negotiate all new vendor and third party contracts, allocating assets in accurately tracking procedures while maintaining equipment.✓ Achieve onsite OSHA compliance, while meeting Experience Modification Rates working with our risk management team and as a member of the Safety Committee, utilizing certifications and training for teams in striving for zero incidents throughout worksite locations Show less

• Administrative Services Supervisor

  • 2014 - Apr 2023



SONIFI Solutions, Inc.

• Hospitality
• 400 - 500 Employee

• Service/Support Coordinator

  • Jan 2002 - Oct 2013

  As a Service and Support Coordinator I provided exceptional customer relationship support in managing multiple assignments including billing, inventory, and services for the firm. I delivered quality support for 500 New York area hotels and hospitals for the largest provider of internet and entertainment services throughout North America. The following are vital contributions that I attributed to this position: ✓ Facilitated oversight for 30 technicians, coaching and training teams throughout a 4,000 square foot warehouse, managing $1MM in equipment and inventory while achieving zero loss and the lowest cycle count throughout twelve nationwide company locations. ✓ Achieved zero loss of service through quality management of the deployment of 1.5K of DirecTV EOL receivers throughout 100 site locations. ✓ Conducted budget development and administration while monitoring expenditures, reducing equipment issues while increasing labor billing. ✓ Tracked the performance of technical cases open through customer feedback, ensuring accurate service metrics are met through performance benchmarking and customer relationship management. ✓ Designed and introduced new HR procedures for field staff, drafting new policy acknowledgement forms and driver verifications for team members resulting in correct documentation on file for employees. ✓ Accurately disseminated HR policies, SLA’s, and billing between organizational levels, accurately maintaining fleets, employee performance, and corporate assets in alignment with company mission and goals. ✓ Analyzed employee behavior and performance, developing disciplinary reports in improving future service. Show less



Infogroup

• United States
• Information Services
• 300 - 400 Employee

• Account Representative; Programmer; Database Librarian

  • Apr 1994 - Jan 2001

  Within this company, I served within multiple positions, providing exceptional service as an account manager, database librarian and programmer, managing teams in negotiating and securing new contracts and creating direct marketing campaigns, I ensured accurate and detailed systematic information. I programmed in COBOL, JCL, and database structures to mail campaigns. I also developed residential and business mailing lists for clients, fostering direct marketing channels while increasingproductivity through quality client service. This allowed for the design of new, cost-effective methods for leveraging business operations in supporting client needs. Show less

• Programmer

  • Nov 1997 - Apr 1999

  Designed cost effective direct market mailings. Learned JCL, Access & some COBOL.

• Database Librarian

  • May 1994 - Nov 1997

  Learned mainframe programming and operations