Will Davis

Consultant - Contact Centre Support Team at Fonebox Australia
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Contact Information
us****@****om
(386) 825-5501
Location
Brisbane City, Queensland, Australia, AU

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Bio

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Credentials

  • SEO Foundations
    LinkedIn
    Feb, 2023
    - Nov, 2024
  • Practical HTML for No-Coders
    LinkedIn
    Nov, 2022
    - Nov, 2024
  • Salesforce Essential Training
    LinkedIn
    Nov, 2022
    - Nov, 2024
  • Customer Service: Handling Abusive Customers
    LinkedIn
    Oct, 2022
    - Nov, 2024
  • Introduction to NFTs: Non-fungible Tokens
    LinkedIn
    Oct, 2022
    - Nov, 2024
  • Blockchain Basics
    LinkedIn
    Sep, 2022
    - Nov, 2024
  • Customer Service: Managing Customer Expectations
    LinkedIn
    Sep, 2022
    - Nov, 2024
  • Customer Service: Working in a Customer Contact Center
    LinkedIn
    Sep, 2022
    - Nov, 2024
  • Leading a Customer Service Team
    LinkedIn
    Sep, 2022
    - Nov, 2024
  • Managing Your Personal Investments
    LinkedIn
    Sep, 2022
    - Nov, 2024
  • Understanding Customer Needs - Online Lesson
    Harvard Business School Online
    Sep, 2022
    - Nov, 2024
  • Understanding the Problems of Capital Markets - Online Lesson
    Harvard Business School Online
    Sep, 2022
    - Nov, 2024

Experience

  • Fonebox Australia
    • Telecommunications
    • 1 - 100 Employee
    • Consultant - Contact Centre Support Team
      • Dec 2022 - Present

      - End to end provisioning for new clients within a contract call centre - Design, development and maintenance of complex telephony systems including automated state machines, call routing and distribution, IVR’s, postcode mapping- Provisioning of voice products including 1300/1800 Numbers, direct inward dials, conditional routing, state based routing and more- Assisting with billing and resolving billing enquires- Account management - Collaboration with the sales team to assess a customers needs and design an appropriate service - Resolving tickets within SLA’s - Managing and rectifying customer complaints Show less

    • Contract Call Center Agent
      • Jun 2022 - Dec 2022

      - Responding to incoming calls for out clients- Taking caller details, transferring calls and allocating resources - Consistently exceeding KPI metrics - Effectively resolving customer issues from a wide range of basic to highly complex services

  • The Coffee Club Australia
    • Australia
    • Hospitality
    • 300 - 400 Employee
    • Customer Service Representative - National Franchisee Training Store
      • Feb 2022 - Jun 2022

      Customer Service Representative at The Coffee Club Australia's National Franchise Training Store Customer Service Representative at The Coffee Club Australia's National Franchise Training Store

Education

  • Assumption College Warwick
    High School Diploma
    2015 - 2021

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