Will Cross

Global Enterprise Architect at Ricoh Global at Ricoh Global Services
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Contact Information
us****@****om
(386) 825-5501
Location
London, England, United Kingdom, GB
Skills

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Credentials

  • TOGAF® Certification Program
    The Open Group
    Nov, 2021
    - Oct, 2024
  • ITIL Foundation Level
    AXELOS Global Best Practice
    Sep, 2016
    - Oct, 2024

Experience

  • Ricoh Global Services
    • IT Services and IT Consulting
    • 100 - 200 Employee
    • Global Enterprise Architect at Ricoh Global
      • Oct 2021 - Present

      Promotion to Enterprise Architect working with our largest global customers. Promotion to Enterprise Architect working with our largest global customers.

  • Ricoh Europe
    • IT Services and IT Consulting
    • 700 & Above Employee
    • ITS Service & Solutions Architect, EMEA at Ricoh Europe
      • Mar 2020 - Oct 2021

      Ricoh is empowering digital workplaces using innovative technologies and services enabling individuals to work smarter. For more than 80 years, Ricoh has been driving innovation and is a leading provider of document management solutions, IT services, commercial and industrial printing, digital cameras, and industrial systems. Headquartered in Tokyo, Ricoh Group operates in approximately 200 countries and regions. In the financial year ended March 2018, Ricoh Group had worldwide sales of 2,063 billion yen (approx. 19.4 billion USD).I cover all aspects of managed services pre-sales including customer engagement (engagement model, requirement definition and architectural vision), understand the requirement (ITT’s), design and agree the solution (architectural & technical lead, delivery unit ecosystem management and governance, technology ownership & interoperability, risk management and mitigation), sell the solution (lead response– proposal / presentations, value & UX focus), contracts (document, negotiations) and post-sales support. In addition, I have internal tasks to manage and influence internal stakeholders (align objectives, develop plans in partnership) and track market trends, build propositions & develop the team.

  • SCC
    • United Kingdom
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Manager, Service Architects
      • Nov 2010 - Mar 2020

      SCC is a privately owned independent Information Technology services business, with 65+ global offices and revenues of 2.2bn. SCC plans, supplies, integrates and manages IT for leading public and private sector businesses. As a solution manager my primary responsibilities at SCC include all aspects of managed services pre-sales including customer engagement, shaping of customer requirements, competitive tendering, stakeholder management, cost modelling, commercial management, SLA design, risk management, contract negotiations, transition and governance.

  • Phoenix IT Group (now part of Daisy Group)
    • United Kingdom
    • IT Services and IT Consulting
    • 200 - 300 Employee
    • Senior Soution Architect
      • Jun 2006 - Nov 2010

      Phoenix IT Services was a UK IT services organisation delivering exclusively to channel only customers and revenues of £270m including the ICM and Servo businesses. Phoenix IT Services are now part of the Daisy group. My responsibilities at Phoenix included working with tier 1 resellers on managed services opportunities in areas including system maintenance, resourcing, change activities, service desk, data centre, hosting, business community, server and network management and general IT projects

  • Getronics
    • Netherlands
    • IT Services and IT Consulting
    • 700 & Above Employee
    • Bid Manager
      • Mar 1998 - Jul 2006

      Getronics UK (formally Computeraid and PinkRoccade) is a Dutch based global ICT Services Company with turnover of $1.3bn.My role at Getronics (Farnborough and Northampton) as a field services engineer moving to a technical consultant before a move into pre sales Getronics UK (formally Computeraid and PinkRoccade) is a Dutch based global ICT Services Company with turnover of $1.3bn.My role at Getronics (Farnborough and Northampton) as a field services engineer moving to a technical consultant before a move into pre sales

Education

  • Kings School
    -
  • University of Portsmouth
    -
  • University of Portsmouth
    -

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