Product Manager - Market Data

• Apr 2022 - Present

Product Owner

• Oct 2020 - Apr 2022

Design of a brand new product research module across Dynamic Planner. Broad responsibilities across multiple workstreams including: Ground up internal tools for management of Product data, reimplementation of strategic API for super fast UX and design of a modern and usable adviser interface for performing PROD/COBS compliant product research. The role included BI advocacy across the business, both by creating reports for business heads while defning and implementing better strategic analytics processes. Show less

Business Analysis & BI Team Lead (Operational Tools & Workflow)

• Aug 2018 - Oct 2020

Capture, prioritisation and delivery of Operational changes to both processes and tools as across the organisation. Business Intelligence Manager for dashboards and Data products across multiple divisions. Management of QA as well as BI Developers. Ongoing projects/responsibilities include: IT Service Management, BI Strategy and Development, a bespoke customer portal, Vendor management and process adoption.

Lead Business Analyst (Operational Tools & Workflow)

• Jul 2017 - Aug 2018

Capture of requirements from users, executive sponsors and key stakeholders, transforming into detailed technical designs. Oversight of development, defining (and carrying out) the QA as well as defining the release packages of internal software. SME for IT Service Management and Business Intelligence.

Business Analyst (Service Improvement)

• Sep 2014 - Jul 2017

Implementation and development of ITIL practices within Client Services. Shaping regional practices and developing them into a global, 24x5 follow the sun model. Training and educating end users as well as developing globalised reporting, metrics and KPIs for senior management.

Client Service Manager

• Aug 2012 - Sep 2014

Relationship management with Fidessa's regional and Global clients using Fidessa European (ETP), Asian (ATP) and United States (USTP) Equities Trading Platforms as well as the Global Derivatives trading platform solutions for major Tier 1 partners. The role included Service Reviews, SLA monitoring, Critical Incident/Event Management as well as working with the Service Desks to improve Support and internal processes.

Senior Trading Support Analyst

• Oct 2010 - Aug 2012

2nd Line Technical lead supporting Hosted, Enterprise and Managed customer base spanning European and Global Equities customers. The role incorporated Technical Support, team management, training and mentoring for new staff as well as implementing Incident Management and Service improvement processes.

Hosted Support Analyst

• Sep 2008 - Oct 2010

2nd line Technical / Business support for the hosted European Trading Platform product.