Managing Partner

• Oct 2017 - Present

Health Information Technology Program Advisory Board Member

• Jun 2012 - Present

Vice President Client Engagement

• Jan 2017 - Jan 2018

Phynd Technologies is a privately held, venture-funded company that is focused on solving the healthcare provider data management problem that is plaguing the U.S. healthcare system. In this post-EHR era, most healthcare organizations cannot ensure the critical healthcare provider data they rely upon remains accurate and securely available for all IT systems and personnel. Phynd Technologies is a privately held, venture-funded company that is focused on solving the healthcare provider data management problem that is plaguing the U.S. healthcare system. In this post-EHR era, most healthcare organizations cannot ensure the critical healthcare provider data they rely upon remains accurate and securely available for all IT systems and personnel.

Sr. Manager, Implementation Strategy & Planning

• Apr 2013 - Jan 2017

Responsible for Program Management of full life-cycle EHR, Practice Management, and Hierarchical Condition Categories (HCC) implementations. Responsibility includes Program Governance, training, content build, go-live/post go-live support, and optimization. Work with Physician Advisory Groups on Ambulatory strategies and clinical content. Lead a team of consultants within a matrixed environment. Responsible for Program Management of full life-cycle EHR, Practice Management, and Hierarchical Condition Categories (HCC) implementations. Responsibility includes Program Governance, training, content build, go-live/post go-live support, and optimization. Work with Physician Advisory Groups on Ambulatory strategies and clinical content. Lead a team of consultants within a matrixed environment.

Director, Program Management

• Sep 2012 - Apr 2013

Led a team of Program Managers and Data Specialist in the implementation and ongoing program management of a multi-disciplinary Oncology Rehabilitation service line training program. Accountable for the effective coordination of multiple projects and their interdependencies, executed to meet client requirements. Clients include Johns Hopkins, City of Hope, Sister Kenny/Virginia Piper, and Bon Secours. Led a team of Program Managers and Data Specialist in the implementation and ongoing program management of a multi-disciplinary Oncology Rehabilitation service line training program. Accountable for the effective coordination of multiple projects and their interdependencies, executed to meet client requirements. Clients include Johns Hopkins, City of Hope, Sister Kenny/Virginia Piper, and Bon Secours.

Program Manager (Director)

• Dec 2010 - Sep 2012

Responsible for a multi-million dollar line of business, MA State IOO Program, driving both long-term strategic growth as well as daily management (delivery) of engagements within a health-care IT environment. Additionally, accountable for Program Management for large enterprise ambulatory EHR (eCW & athena) implementations/optimizations, NCQA PCMH certifications, Meaningful Use evaluations and reporting, and Accountable Care Organization (ACO) assessments. Collaborated closely with Sales… Show more Responsible for a multi-million dollar line of business, MA State IOO Program, driving both long-term strategic growth as well as daily management (delivery) of engagements within a health-care IT environment. Additionally, accountable for Program Management for large enterprise ambulatory EHR (eCW & athena) implementations/optimizations, NCQA PCMH certifications, Meaningful Use evaluations and reporting, and Accountable Care Organization (ACO) assessments. Collaborated closely with Sales creating market analysis, proof of concepts and program roadmaps to present to potential and current clients (C-Suite and Executives). Show less Responsible for a multi-million dollar line of business, MA State IOO Program, driving both long-term strategic growth as well as daily management (delivery) of engagements within a health-care IT environment. Additionally, accountable for Program Management for large enterprise ambulatory EHR (eCW & athena) implementations/optimizations, NCQA PCMH certifications, Meaningful Use evaluations and reporting, and Accountable Care Organization (ACO) assessments. Collaborated closely with Sales… Show more Responsible for a multi-million dollar line of business, MA State IOO Program, driving both long-term strategic growth as well as daily management (delivery) of engagements within a health-care IT environment. Additionally, accountable for Program Management for large enterprise ambulatory EHR (eCW & athena) implementations/optimizations, NCQA PCMH certifications, Meaningful Use evaluations and reporting, and Accountable Care Organization (ACO) assessments. Collaborated closely with Sales creating market analysis, proof of concepts and program roadmaps to present to potential and current clients (C-Suite and Executives). Show less

Sr. PMO Manager

• May 2009 - Dec 2010

Led a team of Project Managers and Trainers performing Electronic Health Record (E.H.R.) implementations - $30M program. Defined strategy for selection of EHR vendors (eClinicalWorks & athena). Established Ambulatory PMO and developed governance model including project charters, SOW’s, risk and workflow assessments, proof of concepts, project plans, financial models, and weekly/monthly reporting. Member of the Executive Steering Committee responsible for Ambulatory IS projects. Led a team of Project Managers and Trainers performing Electronic Health Record (E.H.R.) implementations - $30M program. Defined strategy for selection of EHR vendors (eClinicalWorks & athena). Established Ambulatory PMO and developed governance model including project charters, SOW’s, risk and workflow assessments, proof of concepts, project plans, financial models, and weekly/monthly reporting. Member of the Executive Steering Committee responsible for Ambulatory IS projects.

Owner

• Dec 2006 - May 2009

Independent Contact Center consultant specializing in workflow process mapping and redesign, vendor management, RFP’s/RFIs, contract negotiations, project management, business plans, and program governance. ANCHORPOINT, Framingham, MA Provided direction and subject matter expertise in guiding AnchorPoint in the creation and implementation of their consulting (professional services) division. Instructed permanent staff on how to interview and conduct process mapping/design sessions… Show more Independent Contact Center consultant specializing in workflow process mapping and redesign, vendor management, RFP’s/RFIs, contract negotiations, project management, business plans, and program governance. ANCHORPOINT, Framingham, MA Provided direction and subject matter expertise in guiding AnchorPoint in the creation and implementation of their consulting (professional services) division. Instructed permanent staff on how to interview and conduct process mapping/design sessions including conducting three sessions with “live” customers. Completed IT/Telecom process re-design sessions with four AnchorPoints customers. Developed project plan templates, Visio process maps, maturity models, RFP/RFI/ROI/SOW/MSA templates. Wrote White Papers on TEM industry and AnchorPoint “service marked” processes. Oversaw Project Managers during live professional services engagements. CVS/CAREMARK, Woonsocket, RI Successfully negotiated contracts and executed implementation of third party vendors. Conducted RFP process and acted as Project Manager for two software implementations. Developed and implemented: pharmacy contact center KPI’s, training curriculum, quality monitoring program, employee recognition, staff alignment, performance based scheduling, and department policies/procedures manual. Designed customer self – service strategies for IVR and web platforms. Redesigned PBM inter-departmental process flows. Show less Independent Contact Center consultant specializing in workflow process mapping and redesign, vendor management, RFP’s/RFIs, contract negotiations, project management, business plans, and program governance. ANCHORPOINT, Framingham, MA Provided direction and subject matter expertise in guiding AnchorPoint in the creation and implementation of their consulting (professional services) division. Instructed permanent staff on how to interview and conduct process mapping/design sessions… Show more Independent Contact Center consultant specializing in workflow process mapping and redesign, vendor management, RFP’s/RFIs, contract negotiations, project management, business plans, and program governance. ANCHORPOINT, Framingham, MA Provided direction and subject matter expertise in guiding AnchorPoint in the creation and implementation of their consulting (professional services) division. Instructed permanent staff on how to interview and conduct process mapping/design sessions including conducting three sessions with “live” customers. Completed IT/Telecom process re-design sessions with four AnchorPoints customers. Developed project plan templates, Visio process maps, maturity models, RFP/RFI/ROI/SOW/MSA templates. Wrote White Papers on TEM industry and AnchorPoint “service marked” processes. Oversaw Project Managers during live professional services engagements. CVS/CAREMARK, Woonsocket, RI Successfully negotiated contracts and executed implementation of third party vendors. Conducted RFP process and acted as Project Manager for two software implementations. Developed and implemented: pharmacy contact center KPI’s, training curriculum, quality monitoring program, employee recognition, staff alignment, performance based scheduling, and department policies/procedures manual. Designed customer self – service strategies for IVR and web platforms. Redesigned PBM inter-departmental process flows. Show less

PMO Director/Vendor Manager Lead

• Feb 2004 - Dec 2006

Led Project Managers and a transformation team for a $270 million a year program. Served as a member of Accenture Change Control Board (CCB) and as a Business Planner on the Guidance Council. Accountable for PMO Change Management SOW’s, project plans as well as development of new or revisions to existing Change Management methodologies, communication protocols, P&L impacts, and viability/impact assessments including necessary PMO/Operational support prior to project implementation. Led Project Managers and a transformation team for a $270 million a year program. Served as a member of Accenture Change Control Board (CCB) and as a Business Planner on the Guidance Council. Accountable for PMO Change Management SOW’s, project plans as well as development of new or revisions to existing Change Management methodologies, communication protocols, P&L impacts, and viability/impact assessments including necessary PMO/Operational support prior to project implementation.