Will Anthony
EMS Student at Arkansas Tech University- Claim this Profile
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Topline Score
Bio
Credentials
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EMT-B Certification
Arkansas Tech UniversityJan, 2011- Nov, 2024
Experience
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Arkansas Tech University
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United States
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Higher Education
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700 & Above Employee
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EMS Student
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Aug 2011 - Present
Student Student
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ONI Systems Optical Networks
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San Francisco Bay Area
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Implementation Engineer
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Aug 2000 - Aug 2002
As an Implementation Engineer I worked as a member of our Global Services Support Team. Responsibilities included but were not limited to the following: Support of Field Engineers by ordering and providing any and all materials necessary (Fiber optic jumpers, attenuators, ground cables, rectifiers, test equipment, tools, floor protection etc.) to successfully install ONI Systems optical network hardware, superstructure and other required equipment. Attending Site Surveys and collecting required data. Compiled relevant installation data into “Scope of work” documentation to be delivered to customer site management and Operations teams prior to scheduling any on-site work. Obtaining all necessary signatures for scope of work approvals. Assisted with obtaining secure site access for access restricted sites for our field service technicians. Asset Management and procurement of all specialized installation equipment required for successful installation. Obtaining internal purchase orders, work orders and approvals. Scheduling of deliveries. Working closely with outside vendors and field service personnel to ensure all deliveries and inventories were completed according “Scope of Work” documentation. Proactively communicating all workflow milestones to all customers on a daily basis. Upon completion of all on-site work and turn up of network systems and network access, an N.T.P. (Network Turnover Package) was drafted and delivered. The N.T.P. package included all relevant data for the installation. Manufacturer name, serial numbers,model numbers, and locations and positions of each component and all cable runs to and from each new network node, router, patch panels,power bays and rectifiers including all cable and port positions. Detailed rack drawings and High level network architecture overviews detailing each relevant building, it’s location and it’s relation to the network backbone and each ILEC C.O. or service center were also provided for every installation. Show less
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MCI Worldcom
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San Francisco Bay Area
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Sales Engineer
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Jan 1998 - Apr 2000
Supported Sales Teams in Technical Analysis of new builds and capacity upgrades for new and existing accounts. Responsibilities included but were not limited to the following: Dedicated customer liaison. Working all necessary hours and being available on-call 24/7 for MACD’s or move orders, adds, changes and disconnects. Working with the ILEC/Telco Central office personnel (Pacific Bell) to ensure our orders were received and ILEC workflow was on schedule. Traveling to customer site and working closely with customer’s site management to schedule “Site Surveys”. Performing Site Surveys and compiling all data necessary for a successful install. Proactive daily order process monitoring and communication with all interested parties providing updates on the order process and workflow milestones or exceptions. Acting as an escalation point for Field service technicians during cut-over of services. I would resolve any issues that came up in order keep our installation on schedule. I would also test all phone numbers involved during turn up to ensure all lines were active and working properly. I activated and programmed all voice-mail services and provided customer training and support for new data sets and voice-mail services. Show less
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Brooks Fiber Communications
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San Francisco Bay Area
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Customer Service Representative
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1996 - 1998
As a customer Service Rep. for Brooks Fiber I worked closely with our customers to ensure their needs were met in a timely and professional manner. Managed new orders for voice-mail and CPE. Opened trouble tickets for anything I could not resolve on my own. Regularly visited customers in order to proactively ensure needs were met and to maintain an open line of communication for any new orders and for moves adds or changes. Managed our inventory of CPE(Customer Prem. Equipment). Worked with our vendors and maintained inventory. Ordered, delivered and set-up new phone-sets for customers. Trained customer employee’s on features and functions of new equipment and voice-mail services. Provided technical sales support to our sales force. Show less
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Education
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2011 - 2012
Arkansas Tech University
EMT-B Certification, Emergency Care Attendant (EMT Ambulance) -
2010 - 2011
Arkansas Tech University
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