Terrestrial Network Engineer

• Jul 2022 - Present

Internet Network Specialist

• Nov 2021 - Feb 2022

Planning and design experience include working directly with global customer, account teams and business units to build high level designs (HLDs), low level designs, method of procedure (MOP) documents. Demonstrated experience working with minimal direct supervision Hands on and conduction of maintainance windows to deploy network changes Update network documentation/monitoring using DDI (Infoblox), ticket management (ServiceNow), CMDB, SolarWinds and network topologies using Visio Show less

Senior Network System Engineer

• May 2021 - Oct 2021

Member of the global access team to anything related to pinterest.com. Working with a global team under a agile enviroment as well a working with CI/CD workflow. Member of the global access team to anything related to pinterest.com. Working with a global team under a agile enviroment as well a working with CI/CD workflow.

Network Engineer

• Sep 2020 - Apr 2021

Deploy a full DC migration from one provider to another without any service disruption. Being the main person responsible to networking an also working and doing things on Virtualization (VMware and Oracle) as well as dealing with Palo Alto support. Deploy a full DC migration from one provider to another without any service disruption. Being the main person responsible to networking an also working and doing things on Virtualization (VMware and Oracle) as well as dealing with Palo Alto support.

Senior Network Engineer

• Oct 2019 - May 2020

Working as a contractor for the only brazilian nuclear power plant company, this position requires: • Maintain, troubleshoot and deploy new devices, like routers, switches, wireless controllers, access points and firewall • Develop and deployment of a better network design in order to increase network reliability and throughput • Find, test and propose new network solutions that can help reducing the OPEX costs Working as a contractor for the only brazilian nuclear power plant company, this position requires: • Maintain, troubleshoot and deploy new devices, like routers, switches, wireless controllers, access points and firewall • Develop and deployment of a better network design in order to increase network reliability and throughput • Find, test and propose new network solutions that can help reducing the OPEX costs

Network Consultant

• Aug 2019 - Sep 2019

Acting as a consulting engineer on a Cisco ACI deployment project at one of the major reinsurance companies in Brazil. The deployment consists on joining two regional data center in a multi-pod scenario. It was required to do the network asssessment on the legacy network, develop a migration strategy and document it on a High Level Design as well as follow-up on the next project phases Acting as a consulting engineer on a Cisco ACI deployment project at one of the major reinsurance companies in Brazil. The deployment consists on joining two regional data center in a multi-pod scenario. It was required to do the network asssessment on the legacy network, develop a migration strategy and document it on a High Level Design as well as follow-up on the next project phases

Network Engineer

• Feb 2019 - Jun 2019

• Short-term Juniper's resident network engineer for a brazilian SP • 5 years network forecast numbers analysis to develop network traffic models that support the definition of the best Juniper`s portfolio solutions that match these models • Provide business and competitive insights to support RFI/RFP responses • Short-term Juniper's resident network engineer for a brazilian SP • 5 years network forecast numbers analysis to develop network traffic models that support the definition of the best Juniper`s portfolio solutions that match these models • Provide business and competitive insights to support RFI/RFP responses

Senior Network Design Engineer

• Jun 2018 - Dec 2018

• Development and execution of lab and production test plans • Ensure that work meets all related engineering, planning, and operational standards • Work with the Network Operations NOC team in configuring and implementing network design changes • Develop contingency and fail-over network topologies to maintain dependable network throughput in order to serve your client’s business needs best • Work closely with multi network vendors in order to identify, evaluate and accredit new network equipment and tecnologies Show less

Network Consulting Engineer (Layer 2 Brasil)

• Jan 2012 - Mar 2018

• Build simulated networks (CPOC) to resolve problems and compatibility issues, and perform analysis of network designs • Provide improvement opportunities and recommendations in products and Cisco OS (IOS, IOS-XE, IOS-XR) • Keep knowledge up-to-date with the latest technology products, to provide high-quality support in current and future services • Planning and design experience include working directly with the customer, account teams and business units to build high level designs (HLDs), low level designs, method of procedure (MOP) documents. Demonstrated experience working with minimal direct supervision • Act as a technical expert with other team members, as well as with other Cisco worldwide teams Business Unit, supporting TAC and HTE engineers on helping customer issues while being the main transactional deployment engineer • Responsiveness answers and understanding of singular needs of each customer´s operation/engineer team Show less

Network Consulting Engineer

• Jan 2012 - Mar 2018

• Build simulated networks (CPOC) to resolve problems and compatibility issues, and perform analysis of network designs • Provide improvement opportunities and recommendations in products and Cisco OS (IOS, IOS-XE, IOS-XR) • Keep knowledge up-to-date with the latest technology products, to provide high-quality support in current and future services • Planning and design experience include working directly with the customer, account teams and business units to build high level designs (HLDs), low level designs, method of procedure (MOP) documents. Demonstrated experience working with minimal direct supervision • Act as a technical expert with other team members, as well as with other Cisco worldwide teams Business Unit, supporting TAC and HTE engineers on helping customer issues while being the main transactional deployment engineer • Responsiveness answers and understanding of singular needs of each customer´s operation/engineer team Show less

Network Consulting Engineer

• Jul 2010 - Jan 2012

• Create and maintain comprehensive documentation as it relates to server and network topology, equipment, and configuration(s) for each customer. • Create WAN/LAN project plans, design, and implement • solutions. Level 2 and Level 3 Support for problems identified with systems and network. Act as an escalation for Level 1 and Level 2 Managed Services support technicians. • Configure, test, and maintain LAN equipment and services, including switches, routers, firewalls and VPN. • Identify, diagnose, and resolve network problems including network connectivity, traffic utilization, etc. using available network tools in a timely fashion Show less

Product Manager for Wireless Solutions

• Sep 2009 - Jul 2010

• Responses to informal queries, pointers to publications, colleterals, other references or take more specific forms like responses to proposals including: Request for Proposal (RFPs) and Request for Information (RFI) • Responding to general client queries about Huawei Wireless solutions and capabilities Meeting with clients to discuss specific aspects of their initiatives, to get a better understanding of the context in order to make specific recommendations in proposals • Development and presentation of swap strategies in order to increase customer KPI while increasing Huawei´s footprint on customer´s network Show less

IT InfraStructure Senior Analyst

• Oct 2007 - Sep 2009

• Interview, Hire and train new employees to be part of a Cisco pre-sales team to a Brazilian Telecom Operator • Coaching and Mentoring the Cisco Pre-sales team to a Tier-1 Service Provider • Developing and implementing a business plan, providing a better integration between the pre-sales and the production areas and a boost of the quality of service provided by the company, aiming at the improvement of the company´s sales revenue in the SMB market Pre-sales activities: • Responses to informal queries, pointers to publications, colleterals, other references or take more specific forms like responses to proposals including: Request for Proposal (RFPs), Request for Information (RFI) and specific Statement of Work (SoW) • Responding to general client queries about Cisco solutions and capabilities Meeting with clients to discuss specific aspects of their (client's) initiatives, to get a better understanding of the context in order to make specific recommendations in proposals • Develop network planning, network high and low level design to Tier-1 Service Provider’s customers • Support network deployment team on critical network troubleshooting Development and presentation of Cisco Roadshow to Service Provider’s sales force with the latest Cisco solutions Show less

Network Support Analyst

• Feb 2003 - Oct 2007

• Act as the staging team coordinator by developing and implementing staging processes and workflow • Improving Site Survey Analysis, reducing the SLA from 3 weeks to 2 days with the same staff • Building a corporate intranet (PhP/MySQL), resulting in a 20% work efficiency • Coaching internship professionals, which became part of the main technical staff, after 6 months • Designing complex network projects, attending the sales division demands • Supporting Pre-sales Team as solution architect for customer´s network requirements • Developing and presenting technical presentations to the end-customers • Implementing a Trouble Ticket system, serving afterwards as the company knowledge base • Strategic Plan and implementation of WAN networks projects, involving both data and voice aplicattions Show less

IT Infrastructure Part-time Consultant

• Jan 2003 - Mar 2007

• Securing Windows 2003 network infrastructures by performing OS hardening, implementing Microsoft Active Directory, improving system security with active vulnerability assessment and remediation,denying launch of unauthorized or prohibited applications. • Securing clients' Internet connectivity by installing and configuring Linux Firewall (IPTables), MailProxy (Amavis & SpamAssassin). • Implementing VPN access for remote users • Protecting internal network by deploying Mcafee Antivirus Servers (Protection Pilot). • Providing in-depth technical and design expertise on large-scale infrastructure projects, assessing and recommending architectural designs/changes in response to business or technical drivers. • Interacting with software suppliers in order to solve and maintain specific area applications (Geographix, Prizm, OpenWells, SeisVision) • Designing and deploying a mirrored IT infrastructure in order to have a high level disaster recovery solution Show less

Desktop Support

• Jun 2001 - May 2002

• Carry out daily Infrastructure system checks, including backups, event logs Logs and tracks calls using problem management database, and maintains history records and related problem documentation • Assist customer users in the areas of desktop application support, password reset, and general computer troubleshooting tasks • Carry out daily Infrastructure system checks, including backups, event logs Logs and tracks calls using problem management database, and maintains history records and related problem documentation • Assist customer users in the areas of desktop application support, password reset, and general computer troubleshooting tasks

Infrastructure Support Analyst

• Feb 2001 - Jun 2001

• Plan, design and deploy an upgrage plan from a BackOffice Small Business Server 4.5 to Microsoft Small Business Server 2000 structure • Manage and maintain a the server environment (Active Directory, Exchange, SQL and ISA Server), ensuring 99.9% or better uptime. • Evaluate, monitor and enhance IT infrastructure with an emphasis on availability and security • Deploy and maintain a centralized and orchestrated McAfee anti-virus solution for the servers as well as the desktop clients Show less

Desktop Support

• Aug 1999 - Feb 2001

• Act as a single point of contact for phone calls and emails from staff regarding IT issues and queries • Receiving, logging and managing calls from internal staff via telephone and email • Maintaining an Asset Database and track changes 1st and 2nd line support - troubleshooting of IT related problems from software to hardware, through Mobile devices, Desktop and Printers, Infrastructure Management • Escalate unresolved calls to the infrastructure support team or 3rd party involved • Communicate progresses in a timely manner Maintain a high degree of customer service/satisfaction for all support inquiries and adhere to the processes and way of working of the service desk • Take ownership of user problems and follow up the status of problems on behalf of the user Show less

Heldesk Support Technician

• Feb 1999 - Jul 1999

• Remote first level support via telephone with end-users. • Remote diagnostics and troubleshooting end-user computers related to internet dial-up connectivity • Document help desk tickets/resolutions, and maintains equipment inventory lists. • Remote first level support via telephone with end-users. • Remote diagnostics and troubleshooting end-user computers related to internet dial-up connectivity • Document help desk tickets/resolutions, and maintains equipment inventory lists.